The Omni King Edward Hotel

No words to describe the amazing experience overall, the attention and service was amazing and all, and I mean all the employees as well. Best Hotel and experience in years. Thanks!

We are currently staying at the Omni King Edward Hotel in Toronto, Canada from May 30 to June 2, and I wanted to share some concerns about our experience. When we arrived around 2:00 PM to check in, the front desk let us know that our room was subject to availability, which we completely understood. They took down my phone number and told me to expect a text message within the hour once the room was ready, and that they had placed a rush request for housekeeping. Because of this, my family and I stayed on the property so we could be available as soon as we received communication. After an hour passed without any text or phone call, I returned to the front desk to follow up. I spoke with another staff member, who took down my phone number again and said they would place another call to confirm the rush request. We then waited another hour or so, again expecting a text or phone call. By this point it was already past 4:00 PM, despite standard check-in being at 3:00 PM, and we still had not received any communication. I went back to the front desk a third time to check on the room status, and was told that the room was actually ready. Had I not come back to ask again, we would not have known. This was especially frustrating after being told multiple times that we would be notified directly. To make matters worse, when we entered the room, we found dirty clothing and socks left behind from a previous guest. This raised concerns for us about whether the room had been cleaned thoroughly before our arrival. We brought both of these issues to the manager’s attention the following day. Her resolution was to cover our breakfast and ensure the room was re-cleaned, which we appreciated. However, I wanted to formally document our experience, as the lack of communication around check-in and the condition of the room fell well below expectations.

Fantastic location, excellent customer service. Rooms are furnished to very high standard, would definitely stay again.

Nice hotel in an older building, the building is lovely. We had issues with the AC unit in our first room (compressor made a very loud noise). They promptly sent up a technician who assessed he could not fix it immediately, they moved our room promptly. The new room was well appointed, clean and quiet. The view was so-so, looking at a brick center area of the building. We appreciated the service that was provided, friendly and efficient. We also had the afternoon tea and it was well done, good food with amazing tea choices. The location was walkable to many things, St. Lawrence Market, good restaurants, waterfront, Union Station etc. Overall a very enjoyable experience. Thank you to all the kind staff.

Lovely big spacious room and fab bathroom with walk in shower and great products . The pillows- I really want to take them home just lush , great comfy nights sleep (well 6 of them) Lovely bar and lovely evening meals served there too