The Ritz-Carlton, Toronto

Unfortunately, while I was saying with you, I had an unfurtuate encounter with a player from the Panthers. I was in the elevator when I recived an unsuspecting elbow. I'll be taking this public if I don't get a response which will be a be big headache for your PR team.

Is Ritz Toronto 4 or 5 star? The location is great, walking distance to most of the attractions in Toronto. The check-in was a breeze and the employees are very cordial. Always smiling and know us by name after check-in. We got our room earlier than 4 PM. The lobby smells good and fresh and even the room. Cons: I find the hot tub near the swimming pool small and the jets not that strong. Maybe they try to minimize the noise. Only one trash bin in the toilet. There should be one inside the toilet seat cubicle. The toilet paper is too thin. The toiletries like shampoo, lotion and conditioner and body wash do not smell good (for me). Went for afternoon tea. I asked for caffeine-free tea. Tangerine tea was recommended and maybe it still has a tinge of caffein, I got dizzy after the afternoon tea and went straight home and did not bother to sight see. Good experience ' though. The wonderful staff made up for all the small negatives.

Spent 3 nights here and was up there with the best. Expensive of course but the room had a view of CN Tower and lake right out of the window. Visited one of the bars at the hotel and spent a lovely afternoon there. Picked up some samples of fudge and asked concierge if there was fudge we could buy to take home. That evening we arrived back to our room to find many free samples of fudge. What a lovely touch. The crowning moment was on the morning of departure. I hadn't felt well and was planning to leave for a 6 30 pm flight. I asked for confirmation of check out at noon and concierge said he could extend until 2 free of charge. Made a huge difference to us. Small touches perhaps but demonstrated the quality of service. Will certainly stay again if back in Toronto.

Back at the Ritz Toronto for three nights this past week. I was there to see a concert. I love the location of the hotel. I can walk to many places and there is a subway stop about a five minute walk from the hotel. All my interactions with the staff was very lovely. The room as always was comfortable, clean and spacious. I had a room with a view of Lake Ontario and the CN Tower. My only mixed comment that I have is that I did not eat at the hotel this time because there was not enough variety of vegan/vegetarian food. Which I found very disappointing. It does make me think twice about coming back here again the next time I am in Toronto and I have been coming to this hotel since 2017.

Location, location, location! Absolutely perfect location for our family. Our kids loved the views of the CN tower, Roger’s center, and aquarium. Walked home from the Leaf’s game, hockey hall of fame and blocks from the Princess of Wales Theater. The room was perfection, service was the amazing Ritz service, and the food was outstanding. Definitely do the club level, worth every dollar. Only wished we would’ve made time for the afternoon tea!