Shangri-La Toronto

AMAZING experience! All the staff, from the moment you enter to the hotel, check in, during your stay, everyone is so wonderful, oriented to help and willing to make their guests have a great experience. I would come back to his hotel without a doubt.

This hotel should never call itself a five star hotel. The service is mediocre at best. To start with the power in my room all of a sudden stopped working, had to move rooms with flashlights in the dark as no one was able to fix it. When we called for help packing they took so long in coming up my daughter had already taken out all the luggage to the hallway as we didn’t want to sit in a dark room much longer. Every time one called down to order room service or anything really we had to spell everything out over and over because employees just don’t speak good enough English to understand what one is asking for. We ordered an SUV and specified we wanted a suburban or Escalade as we were four people and a mobility scooter to take us to Niagara and the concierge promised it would be an excellent vehicle. When the vehicle arrived it was a horrible Toyota with only one row in the back far from being an SUV with two rows much less a suburban or Escalade which are luxury vehicles. They promised they would send another car and the other car was such a pig sty no one in their right mind would want to sit there, not even uber x cars are as dirty as the other two cars they offered. The drivers were unhygienic with their disaster in the car, and full appeared as they had not showered in days based on the amount of dry skin on their suit jacket. The door handle was also stuck on with tape. Absolutely horrific. Disgusting. After staying in over 30 four seasons world wide, dorchesters, Aman, St Regis etc and knowing what a five star service is shangri la should be embarrassed for what they offer. The only reason we stayed there was because they offered a balcony, but Trust me, first and last. They should be ashamed.

I usually stay at the Marriot, I'm a Bonvoy member, but ended up at the Shangril La since the conference I was attending was there. It was an amazing experience, the staff were extremely friendly and responsive. The property itself was well designed, especially my room. I will definitely being looking at their other properties as I travel.

Everything was incredible from the moment we checked-in until late check-out. The staff provided flowers and a cake for my wife's birthday, and a stuffed animal and chocolates for my 8 year old daughter. We loved the pool, and the free upgrade to the Shangri-La suite was only topped by the amazing and friendly service of the staff. In-room breakfast was delicious, and room service was super fast. Thank you Shangri-La Toronto!

Great location, big beautiful room and bathroom, a gorgeous pool with steam rooms, and the service of the entire team from the housekeeping, the health spa and pool area, the front reception, and even the coffee shop in the lobby was just so kind and friendly!