Shangri-La Toronto

Popped into the lobby for a drink over the bank holiday weekend. I didn’t stay here but I did expect a 5 star experience. Unfortunately it was more like 3. The staff were fine but the lobby itself was grubby. Crumbs all over the floor where I was sitting along with the adjacent table. A fork under a seat. A rotating door with a broken sensor. Just tatty. No music either so I just had one drink and left. I’ve been in nicer Shangri-Las for sure. Don’t think I’d go out of my way to return.

Earlier this month I stayed with my family for our first hotel experience. From checking in to checking out, our stay was exceptionally memorable. The coffee shop at the lobby had very friendly staff and delicious snacks. We received great service from staff and management at bosk. We enjoyed the various food and beverage items very much at bosk as well. A special shoutout to a few individuals that provided a 5 star experience through professionalism, empathy and authenticity. Thea and Robert at the front desk, Aarie the concierge, as well as Megan and Dana at the spa. We are looking forward to our next stay!

Incredibly attentive staff, so kind, excellent amenities, great food, incredibly comfortable rooms and great location. I forgot my toothbrush and one was brought up to my room within minutes. The fitness facility is one of the best I've seen and the pool is excellent. Easy recommendation.

The hotel has a beautiful, elegant and zen feel to it with the sounds, scents and amenities. It’s centrally located and has lots of great restaurants within minutes from the hotel. It’s a great option if you are going to a concert or sporting venue as they are within walking distance. The pool and spa area has a resort feel to it with cabanas, a steam room, large hot tub and dry sauna. The chandeliers above the pool are so pretty. We stayed in a 1 bdrm suite and the deep soaker tub and walk in closet are nice features. The nightly entertainment gives the hotel a classy and elegant vibe. The staff are so friendly and helpful. This was our first stay at the hotel and we will definitely return there.

We experienced a great time at the Shangri-La. The staff was professional and very friendly. The concierge was very helpful and did a great job in supporting our stay. We already booked the Shangri-La in Vancouver and hope for the next great stay!