Shangri-La Toronto

I give Shangri-la hotel Toronto my highest recommendation. Everything was superb. The suite was perfect for our family (2 girls 8&10) having multiple bathrooms and separate sleeping rooms. The valet were prompt and very helpful with tips and advice about Toronto. We used the gym and kids frequented the pool multiple times. Loved the seperate yoga/ Pilates room. It was so nice to return to such a comfortable place after a busy day exploring the city. The room was immaculately clean and countless thoughtful touches and turn down service. It was a little tricky to find the front entrance driving in busy DT Toronto but it was all great from there. Tim hortons and eatery across the street were handy alternative options for grab and go things. We chose to eat meals throughout the city (CN tower lunch was worth it as was Cactus Club and Moxxies within walking distance). We preferred walking to most places but did drive to Casa Loma and took an Uber to the ROM. Lastly, the hotel was quiet. Our room- silent. No voices, doors shutting and there were other guests around. We couldn’t have been happier staying here.

This was our first time staying at the Shangri-la. Everything was perfect. Everyone there was so nice and helpful and the rooms and amenities were great! Our kids loved the hotel and the pool and the staff event sent up little bath robs and slippers for our girls.

We had the best time! The staff was all so friendly and attentive. All of our needs were accommodated in a timely fashion. We loved the live music in the lobby, hot tub, spa, amazing gym. The rooms are a great size, we loved the huge tub in our room and loved the high tech drapes, lights, etc. The room service food is 24/7 and we loved having a delicious late night burger! The best room service quality food I have ever had. We loved the breakfast in the restaurant - it was also delicious!

I cannot say enough about the staff and management. It clearly starts at the top and doesn’t skip a beat all the way down the ladder. Jorge in concierge is such a class act and doesn’t just help you with local ideas (the same old places everyone talks about) but he gives you personalized experiences from his own visits. His recommendations and his class manner is exactly what I expect from Shangri-La. This set our visit up for endless amazing possibilities. However, if you’re staying at Shangri-la Toronto, it is an ABSOLUTE MUST, that you meet the dining/lounge manager Sultan. He can change your visit from great to out of this world. Him and his lounge team are top notch! He has personal relations with the chef that can make you anything from a cake, chocolate delights or even a giant cookie! He smile is contagious and you can see how he genuinely loves his job. His staff also are so welcoming (Thank you Jessica) and accommodate your every request. This management team clearly has all the right people in the right place. There is no better hotel currently in Toronto.

The Shangri-La Toronto Concierge Team was outstanding! I want to thank Jorge, Aarie, and Dean, especially for making my birthday staycation memorable. Jorge, your thoughtfulness and genuine care touched me. I initially considered cancelling my reservation because I could have stayed at Soho Toronto for $300 less, thanks to a 20% discount I have there. However, because of your exceptional service, I decided to keep my reservation at Shangri-La Toronto! Thank you for everything; you, indeed, are amazing! I also extend my thanks to the entire team for the thoughtful gifts and for making my room so inviting and beautiful with the pink rose bouquet and the cake. Finally, Jorge took care of me after my dinner reservation, which did not go well. Again, he went above and beyond to ensure my birthday evening ended positively and upliftingly! I cannot show my gratitude enough for his hospitality! I appreciate you, Jorge; you care about the person, and it shows! P.S. The hotel lobby entertainment is a vibe! You will not be disappointed if you choose to stay here in my opinion!