W Toronto

Friendly staff, near metro station

Great location Big room Really clean Check in easy Concierge helpful

I redeemed a significant number of Marriott Bonvoy points for a celebratory weekend at the W Toronto following my recent engagement and a close friend’s birthday, and unfortunately the experience fell far below expectations. The stay started with a confirmed 3:00 PM early check-in that ultimately didn’t happen until approximately 5:20 PM. Throughout the delay there was little proactive communication, and I repeatedly had to seek updates myself. The arrival experience felt disorganized and lacked the basic hospitality you would expect from a property at this level. Several front desk interactions were disappointing. I encountered dismissive responses, was initially given the wrong luggage, and simple questions about timing and service were met with an unnecessarily confrontational tone. Even basic requests made directly to management during the stay took hours to be fulfilled. The most significant issue occurred on Saturday night. A hotel event on the 6th floor generated extremely loud bass that could be felt vibrating my room on the 9th floor. Management advised me the event would end at 1:30 AM, but the noise continued until after 2:00 AM. No alternative accommodation, meaningful mitigation, or service recovery was offered despite the disruption making it impossible to sleep. While I appreciated the suite upgrade and the room itself, the overall experience was defined by repeated service failures, poor communication, and a lack of proactive hospitality. The issue wasn’t any single incident—it was the consistent pattern throughout the stay. I’ve stayed at many Marriott properties over the years and have generally had excellent experiences. Unfortunately, this stay did not reflect the standards I associate with either the W brand or Marriott.

Well located within easy walking distance to lots of shops and restaurants, along with a short metro journey to downtown. The rooms themselves were comfortable, however it is worth noting most rooms face an internal courtyard and as a result can get quite dark a lot of the time. Breakfast here was included as part of my elite status, although rather than being fully included, the hotel provides a credit of around $55 CAD per person per day, which covers breakfast for the majority of people. Breakfast was very good. Whilst we enjoyed our stay, it didn't feel particularly luxurious with impersonal service throughout, especially given the price point and category W hotels market itself to be, but we would recommend this hotel.

We spent our Mother’s Day week-end there and it was great! The staff was very friendly and we enjoyed brunch in the living room. We also had a great expriecience at Tono restaurant by Akira Back, the food was really delicious…