The room was small and decorated like a 3 star hotel. Bathroom and toilets are tiny as well. Service was generally bad, except for one staff who was kind enough to give me all the amenities needed (I didn’t ask for her name but I wish I did coz she’s the only nice one) Very rigid about check out time. Fire alarm during our stay, had to walk down. All this for cost of almost CAD500 per night. Unless you value the location, I would say stay away from the hotel. You can get better ones nearby.

Great location, next to Metro. New clean and nice rooms. Friendly stuff. Fridge in the room with bad cooling. Water power in the shower is insufficient. But rooms are new and beautiful, good beds.

We loved our stay at the W. The room was huge with a convenient sitting area. The luxury bath products were luxurious. The location is excellent with lots of great spots in the area and also the subway underneath. Overall the staff were wonderful. We breezed in around 10:15 pm after sitting in 5 hours of eclipse traffic and kitchens had mostly closed. Tired and stressed, we plunked down at the living room bar and Roche's kindness and chill vibes really made an impression on us. He gave us great recommendations for our stay. We came to toronto with only a lose plan of what to do and between Roche and the concierge walked away with enough recommendations to sustain us through our stay. The skylight lounge was also gorgeous. Definitely more of an upscale vibe but the bartender there was fun too and made up cocktails on the spot for us. Be aware that their self park garage has extremely low ceilings. The valet option was $75 a day so we took the valets suggestion and parked in the surface lot at church and Dundas for much less. The only downside is the paper thin walls. You'll hear your neighbor taking a wiz... and their alarm, and so forth. But def would stay here again.

First time to Toronto and a Canadian friend suggested that I book the W Toronto. WOW. It's not just 'staying at a hotel'--- the W Toronto makes it an entire beautiful experience. I have had great experiences at W's before in the US, but this was above and beyond. The hotel is gorgeous. Sit around the fire in the lobby at night with snow falling just outside the floor-to-ceiling windows, or sit around the swanky bar with bartenders who are incredibly welcoming, diverse, and cool. I booked a standard room and it felt like a piece of art-- highly creative, thoughtfully designed and gorgeous. We hit Skylight, the lounge at the top of the W, twice throughout our trip and even brought new Canadian friends back with us there and they loved it. While the entire staff was great, I want to give a special shoutout (and thank you) to 2 staff members in particular: Roche, one of the lobby bartenders was the first person we met after check-in. Roche was exceptionally kind, undeniably personable, and just made our evenings around the bar an incredible time. Me and my friends looked forward to having drinks there before dinner just because he made it such a warm and friendly environment. Thanks R! And the cleaning attendant on our 11th floor: Fareba. Each day as we would come out of our rooms Fareba would ask us how we slept and see if there was anything she could do to make our stay better. I have literally never had this kind of kindness and attention from any hotel cleaning staff anywhere in the world besides Disney Cruises. Some days she put extra waters in our rooms just because. My coworker who stayed in a room across the hall had the exact same experience with her. Fareba took such pride in her work and it truly made our mornings just a little brighter each time we saw her. Thank you!

I stayed here for 2 nights on business and was quite pleasantly surprised at the experience. The room was incredibly well appointed and meticulously clean. Bed and pillows are super comfortable and the in room dining service was remarkably quick and the food was excellent There is a great coffee bar and market around the corner. A great place to stay and would highly recommend it