W Toronto

I have exactly two expectations from a hotel: 1. I can sleep 2. I can do so safely This property failed at both. Spectacularly. The fire alarm has been going off for hours. Not a drill. Not a quick false alarm. Hours of nonstop alarm with no resolution — and it’s still ongoing as I write this. The fire department has already confirmed there is no emergency, and yet the hotel remains completely unable to fix, silence, or properly manage the situation. To be clear, the problem isn’t the problem. Things break. Alarms malfunction. That happens. The problem is the gross incompetence in resolving it. At one point, they were attempting to disable parts of the fire safety system just to make the noise stop. That’s not a solution — that’s a safety risk layered on top of an operational failure. A faulty alarm system like this points to deeper maintenance issues. But the complete lack of response, coordination, or leadership turned a bad situation into an unacceptable one. The front desk associate was kind and clearly trying, but completely unequipped and abandoned. No manager. No ownership. No plan. Just a single employee left to absorb the fallout of a building-wide failure. This isn’t just a bad stay. It’s a breakdown of basic safety and operational competence. Do not book here. Ps on cleanliness, upon check in I found a stray water bottle cap on the night stand - lack of attention to basics. Nice location, but why bother if you can’t trust your sleep nor safety. Not worth it.

I took my 102 years old mother there for high tea. Not only they accommodated my request for sharing one tea set with my mom, they made a few extra pastries especially for her, ex. a smaller pastry that was easier for her bite; a different pastry than mine because it had meringue topping, ( not fully cooked egg white is not suitable for elderly for safety); so considerate, and no extra charge. We totally enjoyed the lovely presentations and the not so sweet and light pastries, the truffle egg sandwich and others. The pastry chef came out to explain what each piece was. The server was friendly of course. Not a big deal, but I was just a little disappointed that the location was relocated to the loft of the bar cafe, and not at the Living room on the 6 th floor, with the garden- feel atmosphere as shown on the website.

Hotel was beautiful and the service was top notch! My only 2 tiny complaints are that the WiFi in the room was very bad and the hotel did not have any umbrellas to lend out during a town storm. Aside from that it was an amazing stay.

Really nice hotel but a couple things to keep in mind for the room. My wife and I had no issues but for couples who aren’t as comfortable, the bathroom is pretty much in the open and the door provides little to no privacy. Something to keep in mind. The temperature in the room was not working. It was freezing when we came in and it was set to 22. I put it up to 25 and it only got a little warmer. Bed was super comfortable and the room was clean. Got a late checkout for 1pm which was nice. Bar is nice and excellent drinks! Perfect location if you want to be somewhat close to yorkville.

Check in was easy and valet was fast. I had a standard room. The view was boring, it only had one standard sized window with no real view (but apparently a better view). The layout and furniture was however very nice. The room was on the smaller side but they did a nice job of making the most of it. Coffee in the room was a lovely Nespresso. They sent a very nice gift to the room as well. The restaurant was okay but not great. In a bind I'd go there. If this is your location need it's a good opportunity.