W Toronto

Well located within easy walking distance to lots of shops and restaurants, along with a short metro journey to downtown. The rooms themselves were comfortable, however it is worth noting most rooms face an internal courtyard and as a result can get quite dark a lot of the time. Breakfast here was included as part of my elite status, although rather than being fully included, the hotel provides a credit of around $55 CAD per person per day, which covers breakfast for the majority of people. Breakfast was very good. Whilst we enjoyed our stay, it didn't feel particularly luxurious with impersonal service throughout, especially given the price point and category W hotels market itself to be, but we would recommend this hotel.

We spent our Mother’s Day week-end there and it was great! The staff was very friendly and we enjoyed brunch in the living room. We also had a great expriecience at Tono restaurant by Akira Back, the food was really delicious…

Nice location on Bloor street with live entertainment every evening in their lobby. Room is modern and clean. Toki listening bar at Tono by Akira back is a hidden Gem in this hotel.

I have exactly two expectations from a hotel: 1. I can sleep 2. I can do so safely This property failed at both. Spectacularly. The fire alarm has been going off for hours. Not a drill. Not a quick false alarm. Hours of nonstop alarm with no resolution — and it’s still ongoing as I write this. The fire department has already confirmed there is no emergency, and yet the hotel remains completely unable to fix, silence, or properly manage the situation. To be clear, the problem isn’t the problem. Things break. Alarms malfunction. That happens. The problem is the gross incompetence in resolving it. At one point, they were attempting to disable parts of the fire safety system just to make the noise stop. That’s not a solution — that’s a safety risk layered on top of an operational failure. A faulty alarm system like this points to deeper maintenance issues. But the complete lack of response, coordination, or leadership turned a bad situation into an unacceptable one. The front desk associate was kind and clearly trying, but completely unequipped and abandoned. No manager. No ownership. No plan. Just a single employee left to absorb the fallout of a building-wide failure. This isn’t just a bad stay. It’s a breakdown of basic safety and operational competence. Do not book here. Ps on cleanliness, upon check in I found a stray water bottle cap on the night stand - lack of attention to basics. Nice location, but why bother if you can’t trust your sleep nor safety. Not worth it.

I took my 102 years old mother there for high tea. Not only they accommodated my request for sharing one tea set with my mom, they made a few extra pastries especially for her, ex. a smaller pastry that was easier for her bite; a different pastry than mine because it had meringue topping, ( not fully cooked egg white is not suitable for elderly for safety); so considerate, and no extra charge. We totally enjoyed the lovely presentations and the not so sweet and light pastries, the truffle egg sandwich and others. The pastry chef came out to explain what each piece was. The server was friendly of course. Not a big deal, but I was just a little disappointed that the location was relocated to the loft of the bar cafe, and not at the Living room on the 6 th floor, with the garden- feel atmosphere as shown on the website.