Toronto Don Valley Hotel & Suites

Shortly after arriving in room I called the front desk to enquire if this indeed was a deluxe room as booked and paid for. Was shocked when lady confirmed it was a deluxe room as the standard fell way below expectations. The next morning I went to front desk in person and again expressed dissatisfaction with quality of hotel and room asked to speak to a manager but was advised Manager didn’t start work til 3pm. The hotel is woefully under resourced in terms of decor, facilities and staffing. The staff have all been very considerate but had to wait for service on a number of occasions. The dated and poor quality of hotel facilities in general including lack of options for gluten free food. The dated and quite frankly substandard room such as the bathroom in poor condition and disrepair. The damage to walls in room. The rusty sprinkler system. The dilapidated balcony and paintwork. The stains on curtains ? Mold. There is no microwave in the room instead I have to go to basement and into laundry room to use communal one. The bedding is thin. The pillows are flat and worn. None of the above speaks to deluxe quality. I cannot believe that I paid over $400 for this stay. This seriously is not meeting expectations or value for money. Although offered a different room, judging by the hotel’s overall appearance i doubt any rooms are in much better shape. I showed the manager and general manager pictures of the room and expressed my concerns. While the manager was empathetic the response from the General Manager was wholly dismissive of my concerns and yielded no resolution to my concerns. He even had the audacity to encourage me to book again on another trip and that they would take good care of me - LMAO, they had the opportunity this time and failed miserably.

I stayed at the hotel for 4.5 hours and had a pleasant experience. It was quiet and clean. The reception staff were kind and friendly, always ready to help. They also assisted me with ordering food. The indoor pool was clean and convenient to use. Overall, a great stay!

Despite the negative reviews, I really enjoyed my stay at this hotel. The young man at the reception, dressed in a suit, was incredibly helpful and friendly. The room was clean, and the hotel itself was very peaceful. Overall, I had a great experience and would recommend it.

BEDBUGS!! I stayed here for 3 nights recently and came home covered in bedbug bites. I did not realize until I got home that I was covered with bedbug bites on my legs and arms. I read reviews only to learn that this has been an ongoing problem at this hotel. I have written the hotel and expressed my upset and have also asked for a refund.

This is one of the worst hotels I’ve ever stayed at. First off, our room was freezing cold, the heat was not working and our room was 66 degrees for our entire stay. (The front desk offered us a space heater to compensate). There were no extra blankets in the room. Also, some of the channels were not working on the tv. The hotel claimed the rooms were soundproof, but we heard the people in the rooms next to us partying it up all night. Our bed was as hard as a rock and we got two pillows that were about toddler size pillows. They charge about $12/day plus tax for parking. (What’s up with that)? There is no continental breakfast included, so be prepared to pay for breakfast. The website said they had a breakfast buffet, which was not available for our stay. We were going to sit down and order breakfast but the server told us the wait would be at least 30 minutes. (Which we knew it would be longer). The majority of the staff were very nice, with the exception of a maid that gave us dirty looks and was extremely rude when we left the hotel. (Again, what’s up with that)? For the amount of money we paid for our stay, it was very disappointing. Definitely not worth the money and we could have stayed somewhere cheaper and been better taken care of. Even with the complaint of the heat in the room, we were offered like $10 off our stay. What a joke! I do not recommend this hotel, especially for the prices of the rooms.