Toronto Don Valley Hotel & Suites

I stayed at this hotel with my family from May 4th to May 8th. Upon arrival, the receptionist—who spoke some Spanish—checked us in and requested a deposit for any possible incidentals, which we paid by card. However, she refused to provide a receipt for that payment. On the day of our departure, May 8th, I asked about the refund, and the receptionist on duty assured me it would be processed automatically. I also asked for a receipt at that time and was again denied. As of today, almost a week after our check-out, I still haven’t received the refund, nor have I received any response to the email I sent to the hotel. I feel compelled to write this public review because I’m quite disappointed with the way this situation has been handled. I would hate to think this is a dishonest practice to withhold money from guests, but the lack of transparency and communication forces me to express my concern. I truly hope this matter is resolved soon and that the hotel takes steps to ensure no other guests go through the same experience.

Trinity suites SCAMMED me! I paid in full - months in advance. Their office is closed on weekends and does not respond. My room was cancelled without notice. Merma apologized by email on Monday but later ADE gave me run around for months and did NOT refund money!

We spent 6 nights at this Hotel. The earlier reviews of bugs and a stale smell seemed stray cases. It is a great property but yes shouts for a makeover and a fresh look. For its normal.average price of CAD 200 per night seems steep especially compared to other hotels in its category worldwide.But I assume that can be attributed to the lack of mid segment hotels in Toronto. It does offer a small pool snd a very basic gym. The room service facilities are abysmal with no service between 11 am and 5 pm from its frugal menu. Breakfast was just about ok. The rooms are large comfortable though the claimed fluffiest pillows now are a tad lumpy. The beds are soft and comfortable.What can be added is bottled drinking water for the guests.Wifi was at a good speed but one had to relog several times. Housekeeping gets full marks.As do the team at the Reception The location is not close to any subway but on a busy bus route. I understand that it has a big convention space but did not see any large gatherings in any days. It can be a great property if the owners can renovate the rooms and add a few facilities a bit and definitely attempt to bring some cheer and colour into its extremely large lobby and to its bar/ restaurant. They looks dull and gray and even the welcome sunshine of the early May sun failed to lift the drab look. Simple colourful large paintings and fresh flowers can do wonders.

While the hotel has an interesting design it is showing its age. The carpets are dated and in our room, showed signs of being torn and patched. The room itself, while nice, had a heavy smell of muskyness. The show heads are from a decade ago and all the bathroom counter and toilets were obviously old as they are designed for very short people. The sadest part is the restaurant. The food, to be generous, was "acceptable" but not in any way great. We had the butter chicken, smash burger, fish and chips, and the shrimp/calamari. The latter was only good if you like a heavy batter, same goes for the fish. The burger made you scared just to look at it. When I asked them to remove the charge for the meal, I was told they don't do that. Bottom line, if you want an acceptable room in that area of the city, the Don Valley will do. But eat out elsewhere

Shortly after arriving in room I called the front desk to enquire if this indeed was a deluxe room as booked and paid for. Was shocked when lady confirmed it was a deluxe room as the standard fell way below expectations. The next morning I went to front desk in person and again expressed dissatisfaction with quality of hotel and room asked to speak to a manager but was advised Manager didn’t start work til 3pm. The hotel is woefully under resourced in terms of decor, facilities and staffing. The staff have all been very considerate but had to wait for service on a number of occasions. The dated and poor quality of hotel facilities in general including lack of options for gluten free food. The dated and quite frankly substandard room such as the bathroom in poor condition and disrepair. The damage to walls in room. The rusty sprinkler system. The dilapidated balcony and paintwork. The stains on curtains ? Mold. There is no microwave in the room instead I have to go to basement and into laundry room to use communal one. The bedding is thin. The pillows are flat and worn. None of the above speaks to deluxe quality. I cannot believe that I paid over $400 for this stay. This seriously is not meeting expectations or value for money. Although offered a different room, judging by the hotel’s overall appearance i doubt any rooms are in much better shape. I showed the manager and general manager pictures of the room and expressed my concerns. While the manager was empathetic the response from the General Manager was wholly dismissive of my concerns and yielded no resolution to my concerns. He even had the audacity to encourage me to book again on another trip and that they would take good care of me - LMAO, they had the opportunity this time and failed miserably.