The Hazelton Hotel

We had an amazing time, the staff was incredibly kind. Special thanks to Steven for his amazing service

Had an absolutely incredible experience at the Hazleton Hotel, and I have to give a special shoutout to Rohan and Micheal. They went above and beyond in every way—professional, attentive, and genuinely kind. It’s rare to come across service that feels this personal and thoughtful. What truly sets this place apart is the atmosphere. From the moment you walk in, everyone treats you like family. There’s a warmth and care here that you just don’t find everywhere, and it makes all the difference. Thank you, Rohan, Micheal, and the entire team for making the experience so memorable. I’ll definitely be back!

"Excellent" and a five rating does not begin to describe the extraordinary staff and service at the Hazelton. I stay at a Four Seasons property in another city 6-8x/year. The difference in experience is beyond compare. I want to send the Four Seasons staff to the Hazelton to learn what a 5 star hotel service should be, especially for business travelers! The many staff are available, knowledgeable, courteous. Room service arrives in less than 30 minutes. The concierge found and mailed me a lost earring after my departure within the space of an hour. When room service made mistakes in my order, the hotel immediately addressed the matter with grace and hospitality. And the rooms are beyond spacious and comfortable, with well thought out lighting and controls, amenities, outlets. Someone really thought this through. Did I mention the chocolate on the pillow? And of course the location perfect. This five star hotel delivers 10 star service.

What an amazing hotel with an amazing staff! We stayed here for my wife's birthday and it was great. The staff are a masterclass in hospitality as they made our stay memorable. We also enjoyed the hotel's location and the rooms! Felt like we were living in the city again which we missed. We can't wait for our next stay!

I booked a stay at the The Hazelton Hotel to celebrate my parents’ anniversary, and it exceeded every expectation. What stood out most was the personalized service. Every staff member was warm, attentive, and genuinely took the time to get to know us—something that felt truly special and rare. They even surprised me in honour of my upcoming birthday, which made the experience even more memorable. A heartfelt thank you to the front desk team—Justine, Nykalaus, Eskander, and Victoria—for going above and beyond to ensure our stay was seamless. I also highly recommend the spa. We were warmly welcomed by Angela, who gave us a tour of the facilities, and the pool area was especially relaxing. Overall, a truly exceptional and memorable hospitality experience.