Park Hyatt Toronto

If you are seeking options of accommodations this hotel is the one for you. The service from the time I was welcomed in at check-in with sparking wine and water for my daughter, to everyone being genuinely nice, to even housekeeping knowing my name and greeting me in the morning as I walked down the hall ….every moment was special and fabulous. The location is also supreme with shopping literally starting at a 5min walk from the hotel. Also, the Royal Ontario museum is right down the street (~5min walk). My family decided to attend a Blue Jays game. The Courtesy car was available and we felt so special pulling up to the stadium in the PH’s beautiful black Escalade. Our room was also excellent. We were in a king suite and everyone had a nice amount of room to spread out (ie my husband and I with our 9 y/o. ) The room was clean and the bathroom was exquisite. We also enjoyed the gym and I personally had fun using the Peloton row machine they had available (while also earning 100 Hyatt points per exercise) I can’t recommend this property enough if you are traveling to the area.

The level of service was impeccable. Everyone from reception to concierge to restaurant, valet, and housekeeping was cordial, inviting, professional, and helpful.

This luxurious hotel in Toronto offers an excellent location, conveniently situated near shopping centers, train stations, museums, parks, and delicious restaurants. However, during my stay, I encountered an issue with the elevators. One elevator was out of service, and we had to share it with construction workers and staff. While it wasn’t particularly convenient, I had to make do with it. On a positive note, I noticed an empty wine bottle in the minibar area when I checked in. I promptly informed the hotel, explaining that I wasn’t drinking it and that housekeeping should check before sending guests in. Fortunately, the hotel promptly addressed the issue. When you stay here, be sure to check out the hotel’s well-equipped gym, spa, and rooftop bar.

I’ve stayed at the Park Hyatt Toronto in the past and felt it was starting to show its age, though the service was always excellent. On this recent visit, I was pleasantly surprised — the hotel has been beautifully reimagined, with updated amenities and a refreshed, modern feel. The service remains outstanding, and the location is simply incomparable to any other hotel in the area. A great experience overall.

We’re actually writing this review while standing in line waiting for an elevator — on our last night, three tour buses unloaded simultaneously into a hotel served by only two slow elevators, creating a wait of over half an hour with no accommodation for guests already checked in. It perfectly sums up our stay: a hotel that seems to prioritize large tour groups over individual travelers with little regard for the impact. The positives are real — clean rooms, a good gym, reliable room service, friendly staff, and the Writers Room bar is excellent. But our room wasn’t ready at check-in, turndown service appeared only once in three nights, and the elevators are inadequate even on a normal day. There’s a four-star hotel here. But at five-star prices, the basics of the guest experience simply aren’t being met.