Park Hyatt Toronto

Attended a wedding this past Saturday. Host of the wedding agreed to make valet parking complimentary. Decided to stay over night at $650 for the night. When I went to check out I was advised that I would have to pay $70 for valet because I stayed over. In other words I was being penalized for booking a room. Spoke to manager who offered us a few hundred Hyatt points as compensation. Also alarm clock in bathroom went off at 4:00,am and once again manger couldn't care less. When in Toronto stay at Four Season or St Regis as Park Hyatt in no where near being in the same class.

Wonderful stay. Significantly better than the Ritz-Carlton, and at half the cost! I'd recommend getting a high floor room or buying a Bluetooth facemask, as the property does sit on top of the subway line. Aside from that, everything else was phenomenal.

Juli Petrone, the Director of Operations, is very rude and unhelpful and has no customer service skills. There’s no General Manager at this hotel right now which explains why it’s such a mess and there’s no accountability for the bad staff at the Director level. The entire hotel is run poorly and the hard product is very mediocre as well. Paper thin walls and doors. Main issue is you can’t believe anything they say. We were told that we would get a certain room type but they ended up just giving it away after confirming with us. They also told us breakfast ends at 11am. We got there at 10:35am but today it closes at 10:30am so we can’t be sat. Just absolutely ridiculous for a “luxury” hotel…

Excellent hotel in a great location in Yorkville. Walking distance to the subway, and although on a busy street, the rooms are well-insulated and I didn't hear any noise from the street. There was some minor housekeeping issues with the room, but nothing that forced me to call the front desk or anything like that, just a visible layer of dust on some fixtures in the room, which I find unacceptable at this price point. As well, there was a noticeable draft by the window when the drapes were open. Otherwise, the room was huge, the shower was amazing, and the bed was comfortable.

A hotel with not just Archtect and bulding beauty but a soul with genuine staff in all aspects. Julia assistant front office manager truly cares and goes above and beyond each visit. Sushant phenomenal. Matt valet. Concierge, and everyone is just amazing. My go to for Toronto always.