St. Regis Toronto

We love St Regis and this was our first time at this location. It's beautifully ornate and the location was great. Having said that, we were terribly disappointed in their handling of the temperature issue in our suite. The bedroom was very hot and we asked for a fan and attempted to service the unit. For 4 nights, we slept uncomfortably due the room temperature. We also ordered room service that was subpar and we didn't eat it. When we checked out, we were told the manager wanted to speak with us, but was unavailable. We were assured that they would contact us and send the folio by email. We never received it nor a call from the manager. We've called three times and left messages to no avail, and we checked out June 29th. For an organization that prides itself on service, this one missed the bar.

We loved everything about the St Regis Toronto. From the efficient, kind and helpful people at the front desk, to Paolo and Neil at the concierge desk, to Ece at Louis Louis, and skilled and helpful waitperson Arta, we were always well taken care of. Great location, well appointed and well serviced rooms, and consistently fine service! We couldn't be happier to recommend St Regis Toronto for your stay.

Booked 4 rooms, pre-paid under my name. St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in. This is the most embarrassing Hotel and situation. I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.

Amazing experience. The staff are incredible—professional, welcoming, and attentive from start to finish. A special shoutout to Mark at the front desk, who went above and beyond to make us feel welcome and ensure everything ran smoothly. The service throughout the hotel was top-notch, and the overall experience exceeded expectations. Highly recommend and look forward to returning.

Terrible experience since I have checked in. I am here with a group of business people and since I checked in, it’s been one thing after another. They didn’t inform me or butler services I could avail of, I had to find out from a colleague. Turn down was poor at best -turning down a room is NOT providing a glass and bottle of water at the bed. They didn’t even provide fresh towels. Furthermore, my room wasn’t cleaned today when I returned at 3pm. I sent items for pressing and requested one tonight - as I have a 4am start in the morning. I was then informed that I ‘only had a red dress’ in for pressing and nothing else, even though it was a cami that I requested from three separate staff members. Yes, three different people. I had to go to reception and retrieve my clothes, where I was met with rudeness and a threat that they would not retrieve my clothes until I reminded that’s called theft. I have spoken to two managers and have zero confidence in this hotel. The team do not communicate. I am here another six nights and I’m dreading it. A three star hotel would do better. Awful experience.