St. Regis Toronto

We had a two bed apartment which was very spacious. Beautifully presented rooms, well equipped, comfortable beds, quiet location but walkable to the baseball, CN tower etc. Staff were friendly and helpful and the room service breakfast was lovely.

Disappointed by the experience at St. Regis Toronto. It’s 5 PM and I still haven’t been given access to my room after waiting for 1.4 hours, and despite following up three times. Each time, I was told it’s still being inspected. For a property that commands premium rates and carries a luxury brand, this is simply unacceptable. The lack of readiness and communication falls well short of the standard one expects from St. Regis.

⭐️⭐️⭐️⭐️⭐️ An Exceptional Stay at the St. Regis Toronto From the moment we arrived, the experience was flawless. The service was truly impeccable—every staff member went above and beyond to make our stay special. The rooftop restaurant offered not only delicious food but stunning views of the city. We also loved the lobby bar—elegant, lively, and home to some of the best cocktails we’ve had in a while. The location couldn’t be better—right in the heart of a vibrant, world-class city. The St. Regis Toronto exceeded all expectations. We can’t wait to return!

Big Minus points: 1. We booked 2 deluxe suites(confirmed), 1 BR : 900 sq ft each. BUT got 1 deluxe suite corner 900 sq ft and another 1 deluxe room 550 sq ft - I realized this late since this room felt smaller than the 650 sq ft suite we just came from NOTL. We were not informed and no explanation whatsover! 2. The description on Hotels.com(see screenshot) specifically says 2 private bathrooms, but it actually is 1.5 bathrooms(Marriot website for the hotel shows 1.5) - This is MISLEADING. I had to book another room on the spot, just for another bathroom , at a premium price. I could only get a room for one night, they were fully booked afterwards. 3. Bathroom in the corner suite was not cleaned well, house keeping took forever after multiple follow ups(45 mins!!) - then multiple people showed up to do the cleaning :) They were very apologetic, but you would expect things be perfect at the beginning for a 5 star hotel! 4. I had specifically asked for an extra rollaway bed on extra charges for both the suites - got 1 in the corner suite, upon asking they got one for the other room as well. 5. Heard of some world famous butler service(had received welcome emails as well), never saw anyone, no one answered the phone from the room:( 6. The first day when we checked in - our calls never went through - to front desk, concierge, house keeping , butler service, private dining - no body picked up. I had to go down the elevators from 17th floor to talk to front desk every time I needed something. Thank you for the exercise :) Plus points: Front desk were busy, but were helpful. Bellmen and valet were friendly and welcoming, always. Location is good, near multiple attractions but we decided to take uber for everything - since parking is a nightmare.

This was our first time staying at the St. Regis, but it definitely won’t be the last! It’s probably the best hotel in Toronto. From the moment we arrived, the staff made us feel genuinely welcome, they even called to check in on how our stay was going! There were thoughtful goodies waiting in the room, and to our surprise, they followed up to ask what beverage we’d like the following day. The level of service was truly exceptional, it was attentive, personalized, and consistent throughout our stay. The hotel itself is the perfect blend of elegance and luxury. The room was beautifully appointed, and every detail from the decor to the bottled water reflected the high standards of a posh, high-end hotel. I highly recommend staying here, whether it’s for a night, a weekend, or longer. The St. Regis delivers an experience that’s truly unforgettable.