St. Regis Toronto

Booked 4 rooms, pre-paid under my name. St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in. This is the most embarrassing Hotel and situation. I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.

Amazing experience. The staff are incredible—professional, welcoming, and attentive from start to finish. A special shoutout to Mark at the front desk, who went above and beyond to make us feel welcome and ensure everything ran smoothly. The service throughout the hotel was top-notch, and the overall experience exceeded expectations. Highly recommend and look forward to returning.

Terrible experience since I have checked in. I am here with a group of business people and since I checked in, it’s been one thing after another. They didn’t inform me or butler services I could avail of, I had to find out from a colleague. Turn down was poor at best -turning down a room is NOT providing a glass and bottle of water at the bed. They didn’t even provide fresh towels. Furthermore, my room wasn’t cleaned today when I returned at 3pm. I sent items for pressing and requested one tonight - as I have a 4am start in the morning. I was then informed that I ‘only had a red dress’ in for pressing and nothing else, even though it was a cami that I requested from three separate staff members. Yes, three different people. I had to go to reception and retrieve my clothes, where I was met with rudeness and a threat that they would not retrieve my clothes until I reminded that’s called theft. I have spoken to two managers and have zero confidence in this hotel. The team do not communicate. I am here another six nights and I’m dreading it. A three star hotel would do better. Awful experience.

Had stayed here in October for World Series and had wonderful stay. We had arrived on red-eye on Saturday morning and Jack, at front desk, was empathetic to our plight checked us in (truth be told we had tried Your24 and did not get it due to craziness of World Series so we had made reservation for Friday and Saturday night) and we went into our nice upgraded room. Akmed the bellman was friendly and helpful. We had an amazing dinner at Louix Louis before the Saturday World Series Game 2 game and then came back for a night cap at wonderful slick bar. Wonderful time! We had such a great time that we elected to stay here for one night before we had our noon flight back to USA. Alastair was the bellman who brought up our luggage and was pleasant. We were upgraded to beautiful room 2813 (a suite) and once again had great stay. We stopped by the beautiful 31st floor bar/restaurant Louix Louis and had pre-dinner drink. Leah the bartender was friendly and attentive. Overall an amazing stay and highly recommend. Had breakfast at Louix Louis and service once again was top-notch. For elite members you get a $31 credit per person which is great. You can get a Canadian breakfast which gives you basics (eggs, potatoes, juice, coffee, and bread etc) for $31 CAD. There are other great options on the menu so you arent obligated to eat only that. Overall amazing stay and highly recommend!

We had a first class experience at St Regis. Stayed three nights in a deluxe room with views of the city and lake. Room was large, modern and very tastefully finished to a high standard. Staff are so attentive, friendly and polite. Top floor bar has great atmosphere. Location is central with quick access to really good restaurants. Thoroughly recommend.