Windsor Arms Hotel
Toronto, Canada
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About the Hotel
One of the most dynamic urban centers in the world, Toronto is a lively, engaging destination. In blissful contrast, Windsor Arms Hotel offers a haven of calm in the cosmopolitan storm. This intimate Canadian inn pays tribute to the genteel spirit of a past era. Time here is spent at a leisurely pace, indulging by the deck-side fireplace at the pool in the spa, socializing over traditional afternoon tea or enjoying an evening in the cityâ€(TM)s first Champagne and caviar bar.
Location
Windsor Arms Hotel
18 St Thomas Street
Toronto, Canada
M5S 3E7
Nearest Airport: YYZ
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Salon
- Spa on Property
- Activities
- Fishing
- Interests
- City
Reviews for Windsor Arms Hotel
Tea, Apparently, Requires an Advance Deposit and a Crystal Ball
One does not expect to require a ledger, a clerk, and an advance retainer merely to take tea. I attempted to reserve the Tea Room for a perfectly modest gathering of fifteen—hardly a society gala—only to be told that I must either pay for the entire group upfront or have each guest RSVP individually, with no guarantee that we would even be seated together. A group, it seems, is only a group when it comes to payment—not experience. Adding to the confusion, we were informed that fifteen guests was too small to warrant a private room and that we would therefore be seated in the main Tea Room. And yet, somehow, the same group is deemed large enough to require full prepayment and considerable administrative effort on the part of the guest arranging it. One struggles to reconcile the logic. I was also told to expect a follow-up phone call regarding the reservation. Several days passed. No call came. Eventually, I had to chase the matter myself, at which point it became clear that the reservation had either been forgotten or never properly communicated internally—hardly reassuring when one is being asked to remit payment in advance. For a hotel that prides itself on refinement, this is remarkably ungracious. True elegance begins with service, not invoices. Being asked to collect funds, manage RSVPs, assume all responsibility, and then presumably still be expected to tip for the privilege is not hospitality; it is unpaid administrative labour. If arranging tea is this needlessly difficult, one can only wonder what the rest of the service might be like. Toronto has many more accommodating—and frankly more affordable—places that understand good manners cost nothing. I hope the Windsor Arms revisits its policies around group reservations. Until then, I would suggest taking one’s teacups elsewhere.
mathew m
Trip to Toronto 2025
Beautiful hotel with all the amenities and an extremely courteous staff made our stay in Toronto memorable. The hotel was comfortable and close to all of downtown.
Scott F
Gem of a hotel
A delightful gem of a hotel, with a storied history, beautifully restored to its former glory. Fabulous rooms and decor throughout. Swimming pool and roof terrace a wonderful bonus. Lovely staff. Breakfast could be a bit more. Shout out to Ronit at the spa who was charming.
Daydream29196985168 - London, United Kingdom
High Tea Bridal Shower
We went for the High Tea experience for my best friend’s bridal shower. Jacob was exceptional and made our experience that much more refined. They truly made the experience and we all had a wonderful time. Exceptional service and wonderful tea, thank you!
Seraphina L
Top Drawer Experience at the Windsor Arms Hotel
Our stay was fabulous. The service was top-drawer, especially in the hotel's restaurant, the Gatsby. We especially loved the opulent and luxurious atmosphere. WAH provided the quiet sanctuary we were looking for after busy days exploring and shopping in Yorkville. We plan to visit again soon.
MississaugaMum - Mississauga, Canada
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