Windsor Arms Hotel
Toronto, Canada
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About the Hotel
One of the most dynamic urban centers in the world, Toronto is a lively, engaging destination. In blissful contrast, Windsor Arms Hotel offers a haven of calm in the cosmopolitan storm. This intimate Canadian inn pays tribute to the genteel spirit of a past era. Time here is spent at a leisurely pace, indulging by the deck-side fireplace at the pool in the spa, socializing over traditional afternoon tea or enjoying an evening in the cityâ€(TM)s first Champagne and caviar bar.
Location
Windsor Arms Hotel
18 St Thomas Street
Toronto, Canada
M5S 3E7
Nearest Airport: YYZ
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Salon
- Spa on Property
- Activities
- Fishing
- Interests
- City
Reviews for Windsor Arms Hotel
Travel back in time
Wonderful couple of days. The staff here make you feel like you’re coming home. Hotel is very old world feeling with some exquisite decor. Looking forward to returning
Cindy C
RUN, DONT WASTE YOUR MONEY!!!
Owner SCAMS people, he owes myself and another company’s invoices for staffing services and refuses to pay. He is an awful human being. I’ve been in this industry for 22 years and I’ve never experienced anything like him.
Ashley J
Amazing
The location was amazing. We were overwhelmed by the beautiful atmosphere and the room was so attentive and beautiful. The staff was second to none. Clearly hired on their out going personalities and charm. 10 plus stars
Kathy V
A ‘Luxury’ Hotel That Forgot What Hospitality Means
Our recent experience with the Windsor Arms Hotel was extremely disappointing and frankly baffling—especially for a property that presents itself as a luxury, multi-star hotel. We booked a stay to celebrate a special occasion, had to change the date once (which they accommodated), and then faced an urgent family situation the morning of our rescheduled stay. Despite calling early, we waited hours for a response and were ultimately refused any reasonable option to move the reservation again. What makes this particularly frustrating is that there were clearly rooms of the same type available both on the date we were leaving and the date we were requesting—this was not about availability, but about rigid policy being enforced without any common sense or flexibility. What truly fell short was the complete disconnect between the hotel’s luxury positioning and the level of service we received. A multi-star hotel sets expectations of discretion, empathy, and a willingness to find solutions for guests—especially in unforeseen circumstances. Instead, management, including the VP of Operations (Michael F), responded in a way that felt defensive and dismissive, offering no meaningful compromise such as a credit or even a fee-based change. Rather than demonstrating the kind of thoughtful, guest-first approach one expects at this level, the experience felt transactional and inflexible. For a hotel that markets itself on exceptional service and long-term guest relationships, this was a surprising and disappointing failure, and it makes it very difficult to consider returning or recommending it to others.
David A
High Tea for 3
High Tea there is terrible. Soggy food, not enough food, worst server ever, noisy, crowded, uncomfortable seating, and the insult of sending 4 emails without even an apology. 5 star? No. Not even 3.
Jacqueline B - Toronto, Canada
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