The Yorkville Royal Sonesta Hotel Toronto

We stayed at this hotel for the first time for a quick, one-night stay. We usually don't stay in Yorkville when visiting Toronto so it was a really nice change. The location is great, with proximity to some excellent restaurants, shopping, the ROM, and still in close proximity to the heart of downtown. The hotel itself is stately and offers an elevated experience. From the convenience of the valet parking, to the lovely scent filling the lobby, to the social media set up for canine travelling companions, the whole experience is intentional and created at a high standard. We loved our spacious, quiet room. The bed was absolutely heavenly, though the water pressure was too weak for our liking. In terms of value, the price paid was reasonable in comparison to other hotels in the city of a similar standard. The pet fee was really high, though. We're used to fees in the range of $50 - $75 per night, yet we were charged $150. That felt excessive. Other than that, though, we had a wonderful stay. It would have been nice to be there longer and enjoy more of the amenities. So, we'll definitely plan to return at another point.

It’s unfortunate we had such a terrible experience in the Proof Bar because otherwise we would have gone back to this hotel. On top of the bad experience we were lied to by assistant front desk manager Tushar convincing us to stay for dinner and that it would be on the house. It was not. One appetizer and one desert was removed from the bill. Unfortunate and we had much better service and food at the Park Hyatt and will be where we stay next time.

The hotel was nice enough, rooms spacious and well maintained. The down side is they changed me twice for our 3 night stay. Holding CAD2204 on my card then charged me CAD1904 when we checked out. I have been unable to retrieve my CAD2204 held on my card. This was our first holiday to Canada. Although the holiday itself was incredible dealing with the hotel has certainly put a spoiler on the holiday. Be extra careful when staying at this hotel with regards to charges to your card. It’s now 5 weeks since we checked out and still haven’t received my money.

Overall experience was not great. The management staff very nice and professional. However, my checkin was meet with a team member that was not warm and pleasant. Guests are tired upon arrival and she was rigid with no costumer sense. Pretty run down hotel. The lobby chairs were pretty dirty and the room smelled of mildew. The overall cleanliness was poor. The restaurant staff were not welcoming and I left. You can be a four star and still pay more attention to details. The carpet in the room was dirty and there were no slippers. I was grossed out not wearing shoes…. I was tempted to change hotel but I was only there for two nights.

We booked this hotel at short notice due to problems at another hotel in Toronto. This is a superb hotel. Very stylish and classy and in a great area of the city,. The staff are well trained and the rooms were immaculate. Housekeeping is great and did a fantastic job. We loved the leisure facilities with views of the CN Tower. While there were some issues with breakfast on day 2, management took the necessary steps to resolve this issue. We really enjoyed our stay and hope to return again soon.