Rio Serrano Hotel + Spa

Lovely stay at Hotel Río Serrano. Beautiful & incredibly peaceful setting, surrounded by wide open landscapes that really let you slow down. Rooms were clean & comfortable…perfect after long hiking days. We stayed on a full-board plan, with all meals & drinks taken care of. Packed breakfasts & lunches can be arranged if heading out early, which was very convenient. The food was great & the massage after the Base Torres hike was absolutely out of this world…one of the best ways to recover. Friendly staff and a relaxed, well-taken-care-of stay. After 4 days of comfort, we were sad to leave.

Super hotel and super hikes with the guides We staid 3 nights. 4 nights had been better as there are so many good tours and activities on the hotel list. Perfect organization and all local guides are superb. We had good weather - very important

This place is awesome!!! Rio Serrano has now become our favorite property. The natural beauty obvious, but the detail, cleanliness, attentive staff all around were extra special! They make people feel welcomed and cared for. The food is amazing! We were constantly in awe. I highly recommend doing the full board option. We met new friends in both other travelers and staff. The care for the environment and region was also very special. We can't wait to come back! Our room was a Superior view and well worth it. You almost don't want to leave your room with such a view! Very well decorated. The special tea when we came back from a late excursion was very kind. The Massif tours are very well done. Guides were very knowledgeable. You really learn a lot and feel fully cared for. The extras at the top of the hikes are simple kind. We did use the spa for a treatment and they too go above and beyond. The only negative was in the initial reservation process. I know it is a busy time but days and a week would go by without acknowledgment. To the point, I ended up booking directly online when I saw an opening of an extra day that the agent didn't have before. Then with booking excursions for us, the lag in response cost us hikes we were told were available and paid for that then were subsequently told they were sold out. Otherwise we seriously think the world of this place and the staff. Well worth the extra you spend! We also went to other parts of the region and stayed multiple places on our 2 week trip and nothing came close to Rio Serrano.

We had 2 superior rooms side by side, at the end of a long corridor in the corner. The corner room has a balcony which overlooked the river so had the best views. We were on full-board & ate at both the restaurant (which required dinner reservations in advance) as well as the bar. The food in both places was superb although personally, I preferred the bar fare. There was also food samplers of roasted lamb on 2 evenings during our stay. The lamb was very tender and delicious! Unfortunately we didn’t have time to use any other hotel facilities as every day was too packed with action in the Torres del Paine national park. Wish we could have stayed longer…

We stayed in a Standard Room on a Full Board basis for 900+ USD per day, and unfortunately, it did not live up to the price tag. The room felt small for the premium price we paid even with the full board. The main issue was the layout and lack of views; there were no side windows, only a roof window. This made the space feel enclosed and disconnected from the surroundings. At nearly a thousand dollars a day, I would have expected a better experience and a proper view. The Full Board inclusion was convenient, but the room itself lacked the luxury and atmosphere necessary to justify the high cost. Summary: Poor value for money. If you value natural light and a sense of space, the standard room may leave you disappointed