Rio Serrano Hotel + Spa

Hotel Rio Serrano was a great hotel. We chose the All-Inclusive option which made organizing the transfers and excursions very simple and straightforward. The room was spacious and very clean. The views of the mountains were incredible. The hotel is located just outside the national park but there seemed to be no difference in the atmosphere. All of the staff were attentive and spoke English, which also made things easy. Would absolutely recommend.

From a breathtaking location that includes view of an awe inspiring mountain range with a meandering river in front and a glimpse of Grey lake, it transports you to a different world right on arrival. Then, you meet with warm service and well appointed rooms. You have a choice of two for your food and both serve great stuff. On top, the resort also organized open air grilling on all days. We also had a great 31st dinner with live music. The Massif did a massive job in organizing and executing all the trips that we undertook in and around the National Park. Starting from transport to guides to lunch everything was well taken care of. I would highly recommend this resort to everyone.

This hotel is located in the middle of the Torres Del Paine National Park and is quite remote. I only stayed here for 2 nights as part of an organised tour. There is nothing else around apart from some ranch style places where you can do horse riding and I'm guessing there looked like there may have been accommodation for back packing travellers. The hotel has everything you will need for your stay, so no need to look for outside restaurants (which I don't think there were any) I ate both nights in the bar and the food was typical bar style food and very good. There was also a good atmosphere in the bar area and as a solo traveller I appreciated the opportunity to speak with other guests. There is also a fantastic spa area, where you can book treatments. The pool is really good with loungers all around looking out onto the amazing view of the mountains. My room was on the side of the hotel that looked out onto the spectacular mountains and I was glad I paid the upgrade to have this view. The room was quite large with comfortable beds with the usual bathroom amenities and coffee tray. You don't get any tea options, so you may have to ask if you need tea.

Nice hotel with beautiful views and very close to Torres del Paine. Lovely pool and spa. Food is OK but not great. Service is very choppy and half of the staff are not well trained so I would avoid NY and other high seasons as they are at full capacity and with poor service experience drops dramatically. And rooms (standard and classic) are very tiny, dated and with no privacy. We booked 2 rooms together for a family and they put us in floor 4 and 1, despite confirming with front desk to be next or as close as possible 2 months prior to arrival. For the price and proposal as a high-end hotel, this was not the case. I would recommend staying somewhere else.

The hotel and the food is great and the view is really awesome and left me speechless everyday.You have to wake at 5:30 to photograph the sunrise from your room.