Rio Serrano Hotel + Spa

The hotel was absolutely stunning! Easy to get to from Puerto Natales and just before the National Park entrance. The service was excellent and the food was so delicious. Room was very comfortable and facilities were fantastic.

The hotel and staff are extraordinary. Best hotel visit so far. Everyone are super helpful. We regret not having taken all the tours with them. Just the view from the hotel and the surrounding is breathtaking.

It’s not cheap, but it offers a great place to stay while we encountered the worst storm of the season. It has amenities and facilities for killing time. The restaurants are also reasonably priced. The room is clean and comfortable.

Our stay was truly wonderful. The hotel has breathtaking views of the Paine Massif and provides a perfect base for exploring Patagonia. The service was outstanding from the moment we arrived. The staff were warm, attentive, and genuinely caring. The food was also excellent—every meal was beautifully prepared and delicious after a long day of hiking in the park. We are especially grateful to Isidora from the guest relations team. Her kindness and professionalism meant a lot to us.

This is a relatively large, new hotel in Torres del Paine. The location is magnificent, with amazing views of the mountains from most of the rooms and the restaurant and common areas. Unfortunately, while the hotel has some great features (the pool and spa, for example), it tends to feel large and impersonal. It hosts a lot of bus trips of people on cruises who come up to the park for the day - in and out. The restaurant is large and mediocre (food and service). Fortunately the bar downstairs has better service and a more interesting menu and we ate there whenever we could. It is also possible to hike around the island the hotel is on or up into the nearby hills to get great views of the area and of hidden lakes among the woods.