Rio Serrano Hotel + Spa

We stayed at two different rooms because the hotel was fully booked. None of our preferred rooms was available for consecutive two nights. The first room we stayed is the cheaper one, located on the fourth floor (the attic originally) has a low(er) ceiling and a smaller size but all amenities are the same to the proper ones. We could see the sky outside after pushing up the window. The second room is the proper, more expensive one(I forgot their categorization) located on the ground floor. It is noticeably bigger so feels even more comfortable and has the magnificent view of the mountains. We had dinner at the hotel's bar, whose atmosphere was relaxing, and were so content with the food that we did not find it necessary to dine at its restaurant. The breakfast was good with a variety of quality choices The spa is a big plus that we could enjoy whole day in the hotel, especially after hiking. We would have stayed at Ril Serrano Hotel+Spa if it had rooms for consecutive three nights. Having spending one night at a more expensive hotel in the park, we found Ril Serrano Hotel+Spa value for money.

The hotel was absolutely stunning! Easy to get to from Puerto Natales and just before the National Park entrance. The service was excellent and the food was so delicious. Room was very comfortable and facilities were fantastic.

The hotel and staff are extraordinary. Best hotel visit so far. Everyone are super helpful. We regret not having taken all the tours with them. Just the view from the hotel and the surrounding is breathtaking.

It’s not cheap, but it offers a great place to stay while we encountered the worst storm of the season. It has amenities and facilities for killing time. The restaurants are also reasonably priced. The room is clean and comfortable.

Our stay was truly wonderful. The hotel has breathtaking views of the Paine Massif and provides a perfect base for exploring Patagonia. The service was outstanding from the moment we arrived. The staff were warm, attentive, and genuinely caring. The food was also excellent—every meal was beautifully prepared and delicious after a long day of hiking in the park. We are especially grateful to Isidora from the guest relations team. Her kindness and professionalism meant a lot to us.