Rio Serrano Hotel + Spa

I cannot recommend Rio Serrano highly enough! An absolutely incredible place to stay in Torres del Paine. The atmosphere is cozy, comfortable, and wonderfully relaxed. Views of the Torres del Paine massif from the hotel restaurant and bar are simply breathtaking. Excursions into the national park organised by the hotel's excursions team The Massif were fantastic. Horse riding experience in the surroundings of Rio Serrano resort is a must! The hotel spa was perfect, especially after long days of hiking. All staff were truly outstanding.

Amazing location, the perfect base to explore Torres del Paine, just outside of the park entrance. Attentive and polite staff. Great views from the room. Breakfast and dinner very good with lots of variety and fresh local ingredients. Not cheap but highly recommend!

We stayed 5 nights at the hotel with my wife and 20 months-old baby. It was just perfect! We could both enjoy the outdoors só easily while also benefit from the great infrastructure of the hotel: a spa/indoor swimming pool (loved by our toddler) to relax after trekking! Great advice from the staff about trekking to do and in which order! Also, the bar of the hotel combined with 2 fireplaces were just perfect to enjoy a good dinner after spending most of the day outside! Finally, the “surprise” of the hotel (every 3 days), offered to the guest around 18h30, is just another touch showcasing the quality of the services! Thanks to the entire staff for having receiving us so professionally!

Beautiful hotel with great staff and service. The food and drinks were amazing. Everyone was very attentive to our needs and there are many things to do around the area. The hotel is even nicer than the pictures on the website. Highly recommend. The only negative was the tour agency within the hotel. The Torres De Paine tour was amazing, however if you decide to book this tour, ensure it is not with Lucas. He was in a hurry the entire time, did not allow time for pictures and showed no empathy towards his clients. We met several other tour guides throughout our tour who were much better and empathetic with their clients.

Our tour spent two nights here while visiting Torres del Paine National Park. The hotel is excellent with very nice staff. I had a beautiful view of the Horns from my room. The lounges out in the bar area have beautiful views as well with good local beers. Both of the dinners we had in the dining room that were excellent. Beef rib and Corn soup the first night and ceviche and lamb ragu with pasta the second night. The breakfast buffet was ok in the morning as well. They also played movies/documentaries with various Patagonia themes each night as well.