Rio Serrano Hotel + Spa

It’s not cheap, but it offers a great place to stay while we encountered the worst storm of the season. It has amenities and facilities for killing time. The restaurants are also reasonably priced. The room is clean and comfortable.

Our stay was truly wonderful. The hotel has breathtaking views of the Paine Massif and provides a perfect base for exploring Patagonia. The service was outstanding from the moment we arrived. The staff were warm, attentive, and genuinely caring. The food was also excellent—every meal was beautifully prepared and delicious after a long day of hiking in the park. We are especially grateful to Isidora from the guest relations team. Her kindness and professionalism meant a lot to us.

This is a relatively large, new hotel in Torres del Paine. The location is magnificent, with amazing views of the mountains from most of the rooms and the restaurant and common areas. Unfortunately, while the hotel has some great features (the pool and spa, for example), it tends to feel large and impersonal. It hosts a lot of bus trips of people on cruises who come up to the park for the day - in and out. The restaurant is large and mediocre (food and service). Fortunately the bar downstairs has better service and a more interesting menu and we ate there whenever we could. It is also possible to hike around the island the hotel is on or up into the nearby hills to get great views of the area and of hidden lakes among the woods.

My husband and I just visited the Rio Serrano for our honeymoon and I am so sad we left. Everything about our experience was amazing: the staff, the food, the room, the view, the spa services. The staff knows what you need before you even know you need it. They are attentive, kind and always have a smile on their faces. Special shout out to Hector from the waitstaff, he is made for hospitality. He did a great job fielding my many questions, cracking jokes and letting his personality shine through. The food was delicious especially the mocktails and the desserts. Highly recommend the dessert of the day and the Katsu sandwiches. I could go on and on about how much we loved this place. 10/10 would recommend to anyone as a great place to come back to after a day of Torres Del Paine activities

The location of the hotel makes it easy to access all that the national park has to offer. The staff were helpful and always cheerful. The rooms have the most amazing view and one should sleep with the curtains open to catch a starry night or a colourful sunfish. The breakfast has a wide variety of offerings and the food is generally good. The restaurant is often very busy and you may need to be prepared to wait awhile but you have that view to distract you. The swimming pool is excellent, very clean, water very warm and slippers and robe provided. We discovered on leaving that the goodies in the fridge were included in the bed rate!