Terre Blanche Hotel Spa Golf Resort

Facilities good. Service non existent. The room (we were in a villa) was a very good layout for a family. Lots of space for luggage. We looked from our terrace onto beautiful woodland and the golf course. The price for these facilities is reasonable, particularly as the kids club is included and seemed well equipped (our 6 year old was happy). However, the resort is big. It is a 15-20 minute wait for a golf cart to take you to breakfast etc and the walk was too far in the heat for a child. This became boring, particularly as it required repeat calls to ask the buggies to come. If we passed a buggy on our walk, no one would say hello or offer a ride. There is no food service by the pool - not even a small snack. And the pool restaurant rigidly serves food until 3pm only. After 5pm, you must choose between 1 formal restaurant or room service - and this is a very limited menu. We accidentally left a pool toy one evening and returned the next morning to ask for it. We were just told ‘not here’. No help, no effort to help us look. There are no food or spa menus in the room. Everything is by QR code and even then, there’s no list of activities. I think one is just supposed to somehow know what’s available! We went to the spa and were simply told there’s no availability for any massages for the duration of our stay. Again, no apology, no attempt to help us. This was an important component of our holiday requirement. Small things, but they accumulate to leave us feeling that guests are an inconvenience to the resort! There is no feeling of a 5 star hotel beyond the facilities. Every request seemed too difficult (we asked if we could accompany our child to kids club on the first morning, to see where it was and to reassure her. We were told ok but you have to get back yourself, we will not provide a buggy (it’s a 20 minute walk from the hotel). We waited at the concierge desk for 10 minutes whilst we were completely ignored. The check out is online. The check in is online. The food is ordered online. Everything seems designed to create minimum effort for the employees and maximum friction for the guests. The fact that the hotel has only responded to positive reviews just underlines my point. There really is no desire to improve. Such a shame as a cultural change and some staff training (some of the juniors tried their best) could transform this place to a lovely experience.

Excelent Golf resort. Absolutelly stunning service level. Very nice rooms. Don´t miss the Resturant Faventa!! Both courses challenging but in very good condition and very beautiful. The more you play them the more you love them. The only negative is that the Main restaurant (Les Caroubiers) underperforms in terms of menu compared to the rest of the experience.

Calm, clean and cultured environment provided in the middle of a lovely provencial garden with a trendy golf club and a spa. The restaurants are excellent as is the service level

This is an exceptional property for couples or families …it’s accommodation is 4 star…it’s restaurants and all other services are 5 star.Fabulous food in its restaurants…it’s Michelin restaurant is glorious…it’s spar is superb and its staff are friendly and so able. Room service breakfast is exceptionally good. Golf on its 2 fabulous courses are creative and sensational with its views. The suites( chalets) are very nice 4 star but do need to be upgraded considering the price charged somewhat tired but very functional .

The approach of staff is unnecessarily rigid and disappointing for a resort of this standard. Flexibility and guest comfort should be prioritised but, unfortunately, that was not the case during my visit. I left early after feeling unwelcome during what could have been the beginning of an ongoing relationship, as we spend considerable time in the region. A more thoughtful, guest-oriented approach would go a long way. Provence is full of exceptional destinations - this one, sadly, is not worth your time.