Omni Tucson National Resort

The Omni Tucson National is one of the finest resorts I have ever experienced. The property itself is beautiful. Pristine lobby, with a variety of restaurants and bars to suit our tastes. The pool was delightful and the Catalina golf course was terrific. Our guest room was very clean and cozy, but felt just rustic enough where we could feel right at home. Linens were luxurious and the shower was the perfect combination of just the right lighting, water pressure and shelves for your things. Double vanity sinks, walk-in closet, balcony with a mountain and golf course view all added to the experience. But the main reason this property gets 5 out of 5 stars is the staff. From Ryan and the team at check in to Justin at the valet desk upon departure, the Omni Tucson National staff offered genuine, attentive service every step of the way. Nate and Sam at Legends Bar were not only great bartenders, but they rolled out the red carpet and made us feel like family. Shared insightful information about Tucson and its attractions, along with the ins and outs of the National property. They made some of the best craft cocktails we’ve had at a hotel bar. Friendly but not in an intrusive way, and hilarious. Their humor added to the conversation. The food at Legends was incredible. Had a southwestern chicken entree and Oreo shake for dessert. Huge thumbs up. 5 out of 5 bar experience with these two pros and their manager Liz. The staff at the golf course got me out at 8:20am with about 20 minutes notice. Letting me play as a single without forcing me to pair up with strangers is almost unheard of at a luxury golf resort, but they made it happen with no problem. The starter even bumped me ahead of a foursome to ensure fast play so I wasn’t stuck. Spectacular course, the Catalina course, which has hosted its share of PGA and Champions Tour events. The staff at the pool bar (Sweetwater), the coffee shop (Terra Cotta), and the hotel bar (Peak) were also extremely friendly and helpful. I honestly can’t think of anything negative to say about this resort. It was well into the 110 degree range both days, but the staff handled themselves as if it were 70 out. Front desk staff went over all our charges and actually pointed out to us that we didn’t have a resort credit applied properly. We wouldn’t have noticed, so they fact that their own front desk team would do that speaks highly to their character. Finally, Justin at the front entrance insisted on helping us load our luggage out. Not only that, but he went to retrieve our car out of the self-parking lot. It was the hottest day of the summer so far, and he was running all over the place. Justin wanted to know about how our stay was and where we were coming in from. Not in a “hi how are you?” typical small talk way, but he actually wanted to know about these things. He offered so much valuable information about Tucson and the resort and its history that Justin should be an ambassador or GM. Went so above and beyond what we’ve come to expect from a valet or greeter. Omni is lucky to have him, honestly. No stone was left unturned at this resort and the team on this property left us looking forward to our next visit! If you have a trip to Tucson, do yourself a favor and stay here!

Wheelchair user. Overall 8/10. Stayed in one of the casitas. Definitely worth the stay over 4th of July weekend. Pros: Landscaping was beautiful, atmosphere was very relaxing. Quiet at night with no issues from surrounding guests. Very clean both in the resort and in the outside areas. Staff definitely elevated the experience. Everyone was extremely kind and helpful, any issues are really quickly resolved and you feel very welcomed. Great food at the Desert Farmer and Bob’s. Also easy to go out into Tucson for food and shopping nearby. The pools are spacious and not too crowded with a nice bar. Spa was a very nice environment. Didn’t go golfing, but the golf course was pretty. A ton of really cool birds and lizards are common to see if you’re a wildlife lover. Cons: If you have a wheelchair larger than the ProBasics K1 Standard, you’ll probably have a hard time getting around. There were a few small and/or bumpy spaces that I couldn’t get through without assistance. The carpet is very difficult with full-rubber tires. Understandable because it’s a desert and we weren’t in the main building of rooms, but we did have two cockroaches in our room one night. Again, very clean, so they probably just came when the door was open for housekeeping, but that was really the only big negative experience. Anyone under 18 can only get their nails done at the spa, which isn’t super clear on the website, so don’t plan on that if you have a teenager. Good experience for the price and would definitely stay again if in Tucson.

This was too quick of a getaway with just one night- the grounds were beautiful

The entire staff was very kind and welcoming. They made sure we were taken care of from beginning to end. Food at Bob’s was excellent! Our kids felt right at home because the atmosphere is extremely kid friendly! I would recommend Omni to anyone!!

I would highlight that customer service is outstanding, the property is beautiful and clean. We were greeted initially by Loyalty Ambassador Myken who welcomed us via email and gathered stay information to help with our needs. Check-in was a pleasure and the bell staff extremely helpful with getting around the large resort. Our casita was spotless and well appointed with hairdryer, in-room safe, iron and standard toiletries plus extra pillows and plenty of towels. The grounds were beautifully manicured with nice walking paths. On site dining was delicious with varied menus and the service at each was excellent. Wonderful stay, would definitely recommend!