Omni Tucson National Resort

I would highlight that customer service is outstanding, the property is beautiful and clean. We were greeted initially by Loyalty Ambassador Myken who welcomed us via email and gathered stay information to help with our needs. Check-in was a pleasure and the bell staff extremely helpful with getting around the large resort. Our casita was spotless and well appointed with hairdryer, in-room safe, iron and standard toiletries plus extra pillows and plenty of towels. The grounds were beautifully manicured with nice walking paths. On site dining was delicious with varied menus and the service at each was excellent. Wonderful stay, would definitely recommend!

My wife and I had a wonderful stay at the Tucson Omni in May. We had two events to celebrate, my wife's birthday and our daughter's graduation. Communication I'd like to call out as exceptional. In the days and weeks leading up to our stay, Myken Dahlen reached out numerous times to ensure we were all set. She was able to confirm a one-tier upgrade prior to our arrival through the Amex program we booked with. Upon arrival, she met us in the lobby to welcome us to the property and tell us about the amenities. Throughout our stay, numerous staff members reached out to make sure we were happy. When we made it to our room, we found some very nice gifts for my wife's birthday, to include a unique bottle of wine I had mentioned as one of her favorites and some other thoughtful presents. Service and care were top notch from this team, who frequently went above and beyond the call of duty to ensure a pleasurable stay. That night we had our best meal of the stay at Bob's steakhouse. Food and drink were exceptional, albeit expensive, though I have to admit it wasn't quite on par with the original Bob's in Dallas. We ate breakfast every day at one of the other onsite restaurants, and we ate at the pool a couple of days. These meals were good but nothing spectacular. Speaking of the pool, it was nice, with a towel attendant and full service bar and plenty of umbrellas for shade, as desired. Most days were pretty relaxing, but there were a couple that were more of a party vibe. If you're looking for more of a chill atmosphere, there's a second pool near the tennis/ pickleball courts that's usually less populated and more family friendly. The front desk also has pickleball paddles to borrow if you want to get a workout in. The main building also has a better-than-most fitness room. And, while I didn't take advantage of it, the golf course looked well-maintained and pretty forgiving, from the holes I could see. Overall, service and care were 10/10, and facilities and food were 9/10. Well done, Omni. We'll be back.

Would not recommend. Pool bar closed Monday thru Thursday. No ice machine in hotel wing, Recliners at pool were frayed and old appearing. Need to walk to pool bar for ice and the ice machine was broken therefore needed to walk to bar for ice. Room large, nice and comfortable. Did not live up to 4 star rating. Omni resort in Phoenix much better! Not worth the money!

Everything about this resort is beautiful. The golf course is in amazing condition especially for summer in Arizona. The staff was so friendly and welcoming, our room was perfect, the food at the restaurants was amazing! Breakfast at desert farmer was absolutely delicious. We can't wait to go back. We needed a place to relax and this place was everything we needed.

The staff was exceptional. Our casita was comfortable and spacious with stunning mountain views. The spa wad relaxing, the pools were fun and the drinks were cold.