Casa Malca

I stayed at Casa Malca in Tulum in August (01–05) and left feeling misled and disappointed. The main reason to book this hotel – the beachfront – was unusable. The beach was completely covered with seaweed, the smell of rotting vegetation was constant, and swimming in the sea was not possible. None of this was mentioned in advance, and the photos of a pristine white-sand beach are misleading. The room was spacious, with comfortable beds and a huge bathroom (two toilets and a large shower), but the fittings were impractical. The taps looked like they belonged in a kitchen, the bathroom doors were burnt wooden planks that offered no privacy, and the shower pressure was more like a power washer than a shower. The in-room safe did not function. Common areas showed neglect: large patches of the floor were flaking, only one restaurant was in operation, and yoga sessions were moved into a bar because the proper space was under renovation. Breakfast was advertised as complimentary, yet I was still charged a service fee (211 MXN). Staff were not especially welcoming – service felt neutral and impersonal. The entrance looked more like a railway storage yard than the gateway to a luxury hotel. Parking was just a few spaces between trees across the road, where my car was quickly covered in bird droppings with no assistance offered. Adding to the disappointment, the surrounding part of Tulum was chaotic – narrow roads with potholes, loud beach clubs, and rubbish everywhere. For the price charged, I cannot recommend Casa Malca. The experience fell far short of expectations, and I left with the feeling of being cheated rather than having enjoyed a luxury stay.

We stayed here last year and had an amazing stay. This year was completely different and rather disappointing. The one thing in particular I will call out is that although the hotel understandably cannot do anything about the sargassum, the flippant attitude about the black scum that everyone was covered with at the pool was not appreciated. Under any circumstances, this is a luxury stay and that pool should have been pristine - especially as the only option. Our stay last year was so amazing I would still give it another chance, but if it wasn't similar to last year's experience I would not return. pictures attached of the film ALL guests at the pool (including panicked children) were covered in, as well as what it did to your clothing.

Everything at Casa Malca exceeded our expectations. Even the Jr Suites were large and comfortable. The AC could keep the room very cold and the curtains would keep the room almost completely dark which was amazing. The service was also great. The free Breakfast is basically anything off the menu and the food was outstanding. We were there in June during the slow season and the hotel was not full so we did not ever eat at any of the restaurants for dinner. It least during the slow season this hotel is not a bustling spot for excitement. It is definitely more of a chill relaxing spot not a party style resort which we loved. The only con we can think of is the cocktail prices are are par with Miami meaning $20-25 U.S. each for a small cocktail. They are delicious, but you can rack up a hefty bar tap quickly. They also do all they can to keep up with the seaweed which was bad this season. Most hotel just give up the fight but Casa Malca had several people and machines running each day to minimize it as best they could.

Casa Malca is in a class of its own when it comes to hotels in Tulum. Been to Tulum several times and this hotel is the place to stay. The hotel grounds are like an outdoor museum. The rooms are spacious and jaw dropping incredible. We stayed at room 102, which was a dream of a room. Great space, nicely decorated, filled with tasteful art, and expansive beach front view. This is a hotel to recharge, re-energize, disconnect and be in tune with the beautiful surroundings. Go there if you want to treat yourself to a top notch experience. There is no seedy, trashy or chaotic beach club ambience at Casa Malca. If that’s what you are looking for, stay in the hotels north of Casa Malca. Casa Malca also has hands down the best beach front of any hotel in the area. A big plus is that they diligently and swiftly remove the sargassum a few times a day when the sargassum is “in season”. The concierges are phenomenal and extremely thoughtful. Big shout out to Hugo and also to Andy. They make things happen and work behind the scenes to create the best experiences while staying at the beautiful hotel. They were helpful and available to curate any experience without being overbearing. In fact, the entire hotel staff is very friendly, courteous and attentive to detail. Gilberto was exceptional taking care of us while sun bathing beach front, as well as Checo and all others . The food, from the included breakfast, to the lunch/dinner options at both of the in-house restaurants was tasty, good portions, creative and reasonably priced. We will definitely go back soon. Don’t miss out on this gem.

It was an amazing experience, so far best hotel in Tulum with top customer service , was worth every dollar. I live in Tulum and wanted just to go for few days to relax on the beach, never stayed there in the past and my experience was wow, friendly staff, great WiFi, delicious breakfast, awesome spa and rooms and territory is a piece of art. Can’t wait to come back again soon. Highly recommend to everyone who wants 5 star experience in Tulum