Casa Malca

Everything at Casa Malca exceeded our expectations. Even the Jr Suites were large and comfortable. The AC could keep the room very cold and the curtains would keep the room almost completely dark which was amazing. The service was also great. The free Breakfast is basically anything off the menu and the food was outstanding. We were there in June during the slow season and the hotel was not full so we did not ever eat at any of the restaurants for dinner. It least during the slow season this hotel is not a bustling spot for excitement. It is definitely more of a chill relaxing spot not a party style resort which we loved. The only con we can think of is the cocktail prices are are par with Miami meaning $20-25 U.S. each for a small cocktail. They are delicious, but you can rack up a hefty bar tap quickly. They also do all they can to keep up with the seaweed which was bad this season. Most hotel just give up the fight but Casa Malca had several people and machines running each day to minimize it as best they could.

Casa Malca is in a class of its own when it comes to hotels in Tulum. Been to Tulum several times and this hotel is the place to stay. The hotel grounds are like an outdoor museum. The rooms are spacious and jaw dropping incredible. We stayed at room 102, which was a dream of a room. Great space, nicely decorated, filled with tasteful art, and expansive beach front view. This is a hotel to recharge, re-energize, disconnect and be in tune with the beautiful surroundings. Go there if you want to treat yourself to a top notch experience. There is no seedy, trashy or chaotic beach club ambience at Casa Malca. If that’s what you are looking for, stay in the hotels north of Casa Malca. Casa Malca also has hands down the best beach front of any hotel in the area. A big plus is that they diligently and swiftly remove the sargassum a few times a day when the sargassum is “in season”. The concierges are phenomenal and extremely thoughtful. Big shout out to Hugo and also to Andy. They make things happen and work behind the scenes to create the best experiences while staying at the beautiful hotel. They were helpful and available to curate any experience without being overbearing. In fact, the entire hotel staff is very friendly, courteous and attentive to detail. Gilberto was exceptional taking care of us while sun bathing beach front, as well as Checo and all others . The food, from the included breakfast, to the lunch/dinner options at both of the in-house restaurants was tasty, good portions, creative and reasonably priced. We will definitely go back soon. Don’t miss out on this gem.

It was an amazing experience, so far best hotel in Tulum with top customer service , was worth every dollar. I live in Tulum and wanted just to go for few days to relax on the beach, never stayed there in the past and my experience was wow, friendly staff, great WiFi, delicious breakfast, awesome spa and rooms and territory is a piece of art. Can’t wait to come back again soon. Highly recommend to everyone who wants 5 star experience in Tulum

The beds & pillows were amazing. The hotel is gorgeous & the staff was so nice. The included breakfast was a nice touch too. We had a party on the beach & it was spectacular. Love the whole laid back atmosphere and the location, doesn’t get any closer to the ocean. We used the gym every day and it had enough equipment to bang out some solid workouts.

Arrival was excellent. Spectacular views and spacious rooms. Was concerned about finding a way back to Cancun Airport a day before departing and they helped us with transportation. Their staff was excellent in service. They allowed us to look from atop a wonderful view of the ocean and jungle.