Conrad Tulum Riviera Maya

My sister and I had a wonderful, relaxing trip at the Conrad. The resort was gorgeous and food delicious. The service was above-and-beyond and especially so from Paulina at the front desk, Manuel at Autor, and Mauricio at Arbolea. Can’t recommend the property enough.

The entire experience at this property was 5 stars. The food, service, amenities are perfect. The view and the attentiveness of the staff makes this a perfect vacation. Mauricio is my favorite! He is polite courteous and so friendly. This is a must try.

We just returned from a 4-night stay at the Conrad Tulum. Talk about 5-star. The resort was stunning, amazing staff, not busy at all (still a new property built in 2023, I believe). We got the 'Flavors of Tulum' package which made our stay all-inclusive and was completely worth the price for the incredible (even one Michelin recommended restaurant included!) food and beverages ($250 pp/pn). We have stayed at many, many resorts and this is t the top. On top of that, the staff was out-of-this-world kind and attentive. We will definitely be back and cannot wait!

Had a very enjoyable stay here. Rooms are very spacious and comfortable. The pool design is great. Beach, sea and views are lovely. Never felt overcrowded (except at breakfast). Overall, exceeded my expectations given that the hotel is much nicer than how it appears in the photos. My only complaints are: 1. Needing to queue some mornings to get a table for breakfast; and 2. the food options for dinner can be better as whilst there are several restaurants, I didn’t find the choice and quality of the food to be the best.

As you can see from the pictures below, the construction destroyed the ambiance of this supposed $600+ per night 5 star hotel. Pounding, sawing and ratcheting was happening throughout the evening as we sat at the bar outside. After conveying my concerns the lady manager apologized and said she wanted to extend something to make our final night there special. She said she was calling the Asian restaurant to have us taken care of for dinner. I told her that wasn't necessary but she insisted. We conveyed our concerns were that they sacrificed our experience for that of the group that was coming in. All we wanted to do was point out that that is not how you treat guests. She said she would come down in the morning before we checked out and see us off. She never showed up. Well, I don't know what the "special" thing was about the call to the Asian restaurant. We went and ate and it was good food. We paid full price for the meal. We could have done that anyway. It is one thing to pay this amount for our rooms and stay at what is supposed to be a 5 star facility but it is another to be offered something and not have it happen. This experience, and how it was handled, gives me a negative feeling about Conrad and Hilton facilities. I don't think I would ever return to this place and will likely switch to Marriotts for my future vacation and business stays.