Our Habitas Tulum

Great experience! My partner and I really enjoyed our stay. The GEX team was super friendly and helpful. Highly recommended.

Rooms have a wonderful vibe, something tou expect from a hotel in the middle of the Jungle. Location is great and sometimes there is music in the surroundings as there are some neighbors hotels. The hotel is beautiful and the staff is wonderful.

Hands down the warmest welcome I’ve ever had at a hotel. Every single staff member was amazing, with special thanks to the front desk team and Will from Moro!

Horrible customer service. I never even got there. I booked a room back in November for the end of February. I had to shorten my trip by one day, due to circumstances beyond my control (In their confirmation they say you can cancel or modify a reservation 14 days prior). It took them a week to respond, after which they said they would still charge me the same amount. So, I canceled the reservation, but still have yet to get a response from them. I tried calling their phone number, and get "the wireless customer you are calling is not available at this time...." What hotel has zero communication with their guests?

Habitas Tulum is a truly special place, especially if you come for what it does exceptionally well: the people and the setting. From the moment you arrive, the staff sets the tone, genuine, attentive, and consistently kind. The front desk team is welcoming and helpful, always ready with a smile and solutions. In the restaurants, the service is just as thoughtful; meals feel relaxed and personal, and you can tell the staff takes pride in making guests feel cared for. What really makes Habitas Tulum stand out is the experience of being fully immersed in nature. You’re not just near the jungle, you’re in it. Waking up to birds, and spending your days surrounded by lush greenery is incredibly grounding and restorative. If you value soulful hospitality, authentic warmth, and the rare chance to disconnect and live alongside nature, Habitas Tulum delivers something memorable. The heart of this place is its staff, and they make the experience truly unforgettable.