Our Habitas Tulum

There is so much to love about this place, but the lack of attention to general maintenance in the cabinas makes it difficult. First, the positives - The people are amazing! From the waiters and bartenders, to the front desk and gate attendants, to the women working in the wellness center, everyone treats you with kindness and the utmost courtesy! They are warm and friendly and try their best to make sure all your needs are met! The overall experience, outside of the cabinas, is incredibly relaxing and enjoyable. You really do feel like you are part of nature. We especially enjoyed seeing the different types of native animals. I’m not sure which are my favorites, the coatimundi or the agouti. There’s even a sweet kitten, Graciela, who lives in the wellness center (don’t worry about allergies, the reception area where she lives is outside.) I also really appreciated the wellness activities. I’ll be honest, I did not wake up in time for the morning yoga classes, but I indulged in three different types of massages. They were ALL incredible! We also booked a cacao ceremony. It was a very special, and spiritual, experience! Thank you Carol for always making us feel welcome and appreciated. And, thank you Carmen, Patti and, most especially Francisca, for the incredible massages and cacao ceremony. You are ALL very talented healers and how much you care for your clients is inspiring. We also enjoyed our breakfasts at Moro, the on-site restaurant. The wait staff and bartenders are THE BEST! Thank you Francisco, Etson, Guti, Allejo, Alexis and Raphael for taking such good care of us! I am especially grateful for your kind help as I was practicing, and trying to remember!, my Spanish! No one ever corrected me with a condescending or impatient tone. You were all so helpful! I also really enjoyed relaxing by the pool or beach and getting to know the other guests. They are from all over the world! It’s a truly multicultural experience. Now on to the not so positive… and honestly, this is why I most likely will not stay at an Our Habitas property again. While the cabinas are comfortable in some ways, the lack of attention to what I consider important things makes them very UNCOMFORTABLE! First, they are dark. I originally booked a room with a plunge pool. It was all the way at the back of the property and the pool was facing away from any sunlight. Not only was it uncomfortably dark inside the cabins, the plunge pool was uncomfortably cold in spite of the September heat. It seems that all of the cabinas, except for those facing the ocean, are very dark. My friends’ jungle cabinas were. I needed more sunlight, so I asked to be upgraded to an oceanfront cabina. It is low-season, so they were able to accommodate me and made it very easy. Here’s where the maintenance issues, and lack of attention to detail, come in. There seems to be no awareness that they are in the jungle - which means there are A LOT OF BUGS! My first night in the oceanfront cabins I came to my room to go to bed and the bed was filled with ants. They came right away and changed the bedding , but I still woke-up the next morning covered in them. It was awful. I know that ants can get into places easily, but there are centimeter-wide gaps between the floor boards. You can see where the mortar (?)/ filler (?) came out and was never replaced. You can see all the way down to the ground. I’m actually surprised I didn’t have creepy crawlers in my cabinas. The next day they moved me to a different cabina (still oceanfront), but this one had an inch-plus gap at the top of the front door, as well as gaps along the glass doors leading out to the patio. I was constantly smacking at mosquitoes. The tent material in both of the oceanfront cabinas was torn in places and the flaps over the “window” screens would not stay velcroed down, so they flapped and made constant noise because it’s windy by the ocean. The outside bathroom concept is fine for the showers, but the outside toilets are not a good idea. This, we should have thought of when booking. We knew we were going to southern Mexico in the rainy season. But, my poor cousin’s toilet area was so filled with mosquitoes that she had to use the toilets by the restaurant. Mine wasn’t too bad, but it also wasn’t great. Overall, I just gave up on trying to prevent the mosquitoe bites and just ended up treating the bites. I’m covered :( The final piece of lack-of-maintenance that made a difference is that the overhead fans in the restaurant didn’t work. While the restaurant is outdoors, there’s not always an ocean breeze. Not only would these have made the dining experience more comfortable, but it also would have helped keep the mosquitoes and flies away. Speaking of mosquitoes, if you have respiratory issues, or just don’t like smoke, beware that they burn copal incense around the restaurant, bar, wellness center and center court/ yoga area. I THINK this is to keep the mosquitoes away. I liked the smell of the copal and didn’t mind it too much, but after a week at Our Habitas both my cousin and I have scratchy throats. We’re pretty sure it’s from all of the smoke. Overall, I feel like Our Habitas, Tulum COULD BE a truly wonderful and relaxing experience. The staff on property works incredibly hard to create a unique and memorable experience for the guests. But the owner either is not paying attention or just doesn’t care enough to take care of the cabinas so that they are comfortable. I’m writing all of this not only to let people know what to expect, but also to hopefully let the ownership know that they need to take better care of cabinas. This will not be a place a stay in Tulum again, nor do I plan to try any of the other properties because the lack of care by the owners is just too prevalent.

We just returned home from our second trip to Our Habitas Tulum and are already planning on going back a third time! This chill and laid back beach retreat is quiet, sophisticated and relaxing. The beach and pool are are lovely. The rooms are spacious and tastefully furnished. The ocean front rooms are really spectacular and well worth the extra money. The food and service at Moro are both excellent and a cut above any beach resort we've been to. And we can't say enough good things about the whole staff, from housekeeping and front desk to the restaurant and beach servers, particularly Alexis, Francisco, Wilbur, Edso and Rafael who made us feel like we were at home. All in all, a great experience.

We had a wonderful experience at Habitas! All of the staff are so beautiful & friendly & talented! Luis y Anibal y Eber y Alexis y both Wilburs y my amazing, talented, beautiful, masseuse Francis were muy excelente. Y special shout out to Roberto (I think that is his name, he is a security guard at night & works at the front desk a veces) yo y mi hermana had a wonderful conversation & smoke consigo nuestra primera noche. We also saw many cool animals here! Muchas gracias to everyone here for everything!!

This hotel is an absolute gem! Surrounded by beautiful nature, it’s the perfect place to truly disconnect, relax, and recharge. The peaceful atmosphere is ideal for meditation and unwinding from the everyday rush. The food at Moro was absolutely delicious, and the entire staff made our stay even more special with their warmth and hospitality. Every detail felt thoughtful and welcoming. Highly recommend this wonderful retreat for anyone looking for a chill escape! GRACIAS

The beach area was unkept. The loungers were old and visibly worn. They did not look clean at all. The beach was totally not useable due to the seaweed. Which was piled high and smelled awful. The pool area although small had an unclean feeling and appearance the day I arrived. The next morning it was being cleaned at breakfast but when I went up on the deck there was iguana poop in the middle of the deck. The deck cabana beds there were as old and worn as the beach side. Overall, Our Habitats Tulum was a complete disappointment. I could go on. I left after one night. I lost my money on my stay because it was non refundable. For that reason I will never travel to Tulum Mexico again.