COMO Castello Del Nero

We stayed here on a family vacation with a rental car driven from Rome. In looking at the map, I was unsure how the location would work out, as our goal was to drive to small Tuscan towns each day. Turns out this was a great location and a great property. The room was clean and large, staff was very friendly and accommodating, food was good we had breakfast and dinners, and the setting is very pretty. We have a special needs son, and everyone was very kind and helpful in handling any special requests we had to meet his needs. We left this property to go to Florence, and in retrospect wished we had stayed longer at Como Castello. The hotel is well located for driving in Tuscany - we enjoyed the pretty ~1 hour drives to some of the smaller towns we visited, and the roads are good. There is a small town near the property for gas, and a few restaurants. Overall a great location, superb friendly and helpful staff, and great property. We would absolutely stay here again.

We stayed here for 3 nights as a side trip to our stay in Florence. The hotel is spectacular! It’s a castle overlooking beautiful Tuscan hills and olive groves. Amenities were top notch. Breakfast in the Pavilion was so delicious and everything was so fresh. Yoga with Giulia facing the hills in the morning was a wonderful way to begin our day. What made our stay even more special was the staff. From the bell hop to the breakfast wait staff everyone treated us like we were well liked family members :). Giulia at the front desk, Maria at the spa and Francesca , Valentina and Giuseppe at the Pavilion deserve special mention. If you are planning a trip to Tuscany you must stay here!

One of the most impactful properties I have visited and I will highlight a few desired improvements. My photos will also tell an impressive story. PROS: tranquil, serene, beautifully styled, gorgeous gardens, 10 mile vistas, incredible breakfast service, location CONS: limited private public areas, at peak service hours staff pressed, some rooms may be compact and lack views, dimmer lighting at Taverna and Pavillion in evening. My first COMO and I will try others. Used PLAT AMEX got upgraded to 201 suite which was incredible. Friendly and warm staff!

We stayed here for 2 nights of a Backroads cycling trip in Tuscany. The hotel is pretty with magnificent views of the hills and valleys of the region. Our room (204) had a nice view. The breakfasts were lovely and we also enjoyed a nice dinner outside on the terrace one night during our stay. The pool is lovely and offers incredible views. We utilized the spa at Como Castello del Nero and give our experience mixed reviews. The hotel only has about 50 rooms, but oddly feels much bigger and offers less intimate service than expected.

The view is fantastic, the service phenomenal, the food is good, and location convenient to visit Chianti towns with a car - all within 30 minutes. Our room was gorgeous, a suite, with fantastic views and large bathroom (albeit small shower); very well appointed. Bath products have a really strong smell fyi. Be aware that this hotel is VERY modern, almost too much for the setting, and it has some real misses in terms of design that will affect the quality of your stay: -there are eye sores everywhere, from the horrendous ATM machine, the fire extinguishers (could be placed in different corner), the mirror room, and the absolutely hideous main restaurant; more on that later. There are also HUGE misses on leveraging their fantastic view: -the pool has zero view, so it was a huge let down. The tree is beautiful but they really should trim all hedges around. Also, you look directly into the hideous towel stand; that should be moved. -Only 4 pool chairs have a view, four!! -their terraces feel “stale” once you sit down, you have zero view- again, they need to trim the plants. Also, the chairs where you’d have a view are turned the other way(!). They are also too modern and gray and drab. This place needs a professional visual designer to maximize their view; that’s why we’re there for. In addition, staff constantly walks back and forth on terraces carrying carts of glasses, food, electric equipment, etc. It’s honestly hard to relax with so much back and forth; felt stressful. They need to figure out a more discreet path for all the work. But the biggest eye sore is their main restaurant. It’s literally a makeshift tent and hideous. I couldn’t believe it when I saw it. It gets cold and damp if chilly or rainy and hot when hot outside. Has hideous fans on the ceiling and plastic sides. Forget white table cloths. Really unacceptable for this hotel category. AND is outside, so if it rains you’ll need an umbrella or walk through the dark gym. Not a great experience. The food was excellent during the week and disappointing on the weekend. Their bar inside is again too modern but aside from the Vegas style atm, you CANNOT order ANY food here. So if you’re hungry and it’s wet outside and don’t want their Michelin restaurant, you’re stuck with eating at the tent restaurant. On the good side is their proprietary Como wine - phenomenal, worth a trip for that. Their jacuzzi was the best ever, big and so so fun. Nice spa too. The service from Mattias, Matteo, Gabriel and Giulia (frontdesk) was outstanding. Ask for their printout sheets when visiting towns. Super helpful. In September, they have harvesting of grapes and an olive tree grove dinner that was totally worth it and lovely. Very unique and fun with music. Shuttle to siena/Florence only runs on specific days and leaves at 10am and comes back at 6pm, so rent your own car! Overall, we may come back but I’d be looking for more eye pleasing hotels before returning and definitely waiting for improved restaurant structure and a pool view.