Precise Tale Poggio alla Sala

This property absolutely beautiful which made our accommodations even more disappointing For a hotel with a 5 star rating and pricing to match, our rooms fell short of expectations. The room was dark, dreary - very little natural light - sink in the bedroom. It lacked the elegance, comfort and atmosphere one would reasonably expect from a luxury hotel. A 5 star hotel should represent the entire guest experience not just the beauty of the Property. Most disappointing was the Stark contrast to pictures advertised. The experience simply didn’t reflect what was advertised or paid for. Staff even co firmed the dreary room, yet management was unwilling to acknowledge. While grounds beautidul, the room was a disappointment and detracted from the stay in Tuscany. A 5-star hotel should represent the entire guest experience!

Beautiful, quaint hotel set in the hillsides of Tuscany. Amazing food, views and atmosphere. The staff were all amazing and we thoroughly enjoyed our stay here

One of the best hotels we have visited beautiful setting amazing rooms amazing communal areas a wonderful restaurant over fine dining

This was our second visit….the original one being very shortly after the Hotel opened. There is no doubt that the setting is absolutely beautiful, as are the buildings which I assume have been lovingly restored. Our suite was spacious and well appointed and our family were likewise in well equipped family suites, (interconnecting bedrooms and two bathrooms.) Breakfast was exceptionally good…..loads of fresh fruit, cereals, bread and an assortment of savouries and salads. Eggs of every description and everything was fresh and well displayed. We had dinner on the first night which was very good and lunch round the pool was likewise delicious. It would have been nice to have a few more salad options on the lunch menu, but that was a very small criticism. Pool service could and I feel should be more attentive. You had to ask for someone to help you and no-one rushed over when I was trying to move an umbrella. Again, a small niggle. As I did last time, I mentioned the pools are freezing ! Please please heat them! Spa was crazy crazy money in my opinion. Hairdryer in room only worked if you kept your finger pressed to the ON button. I did mention this on our departure and I had requested they find a normal hair dryer for me during our stay. However as I have said already, these are very small niggles in an otherwise perfect family holiday! The children had an amazing experience and loved every minute and that was the best thing of all!

Four days in paradise. Everything was simply perfect and exceeded our expectations — the location, the beautiful gardens, pools, spa, room, and peaceful atmosphere. The service was exceptional: warm, professional, and attentive. Breakfast was excellent, and the restaurant was one of the highlights of our stay — outstanding food, beautiful presentation, and truly Michelin-level quality. One of the best hotels we have ever stayed at. 10/10. We will definitely return.