The Ritz-Carlton, Tysons Corner

We stayed at the Ritz for our wedding anniversary. The bed is very comfortable and the room was attractive. Unfortunately, the air conditioner in the room is positioned to blow on the bed. While we were sleeping, it would blow on our face, leaving us cold. Plus the AC was LOUD. We did not get a good night's sleep, which was disappointing.

Front desk staff, house keeping and bell man services were great! Hotel wise, it doesn’t live up to its name. No gift shop, amenities sub par for a Ritz. Room service food - 5/10. Fruit was not ripe (melon still hard and bland), brown sugar, clumpy/old, oats - not even old fashioned. Presentation weak.

If I could give 0/5 stars, I would. This is a place my daughter and I have frequently gone for a night away, a staycation. This night was especially busy. She is in a musical, and has put in a lot of late nights. She also got a great grade on an algebra test, and got straight A’s for the year. This night was for fun and to let us get some good rest before she went to rehearsal and a short drive from rehearsal. It would also let us sleep in. I stated we would be there at 3:00, but we got there at 4:01 (guaranteed check in is at 4:00). When we arrived, I was told there were no feather free rooms that we would have to wait. I explained we needed to leave to have my daughter at rehearsal, and that we were told rooms would be ready at 4:00. I told them in advance I needed a feather free room, I stay at Marriott properties on business regularly, so I didn’t see why. There was nowhere to rest in the lobby. The front desk discouraged resting in the spa lounge. I asked for access to the club lounge just until our room was ready. We just wanted somewhere quiet to rest. I told them revoke access as soon as our room was ready. The front desk worker took in one of those “how low class” breaths and said, “Well, I can SEE, but our Ritz club access comes at an additional cost. I reminded her that if my room had been ready, this wouldn’t be an issue. They told me they could give me a king room. I have a teenager. We wanted our own beds. That’s why we booked that kind of room. My daughter and I waited for 30 minutes in the lobby. Our room was never ready. Nobody checked on us. Nobody offered us water. Nobody even offered us access to the restroom (the lobby one was locked without a room key). Finally, my daughter and I decided to go home. We were tired and frustrated and thirsty (and I needed to use the restroom). The lobby was overstimulating, and one of the bellman kept trying to insist someone else’s luggage was ours. It was horrible. I told them to cancel the reservation and the Manager of guest services said he was going to ask me to lower my voice in a rude and condescending manner. I informed him my voice was firm, not raised, and I’d appreciate not being condescended to. In short, this is the worst treatment I’ve ever had here. I may not be wealthy, but I deserved respect and being treated like a customer regardless. My room should have been ready. When it wasn’t, a reasonable compromise as offered should not have warranted rudeness. I’ll never staycation here again, and I would never recommend it to anyone else.

Am very divided about this review. I spent two days at this hotel. My first room and night was an utter disaster. The room clearly had not been used in a while. There was nothing in the frig and no snacks and it stank of air freshener. I have asthma and the perfume triggered it. Went down to see if I could move and was told “no”, sold out. They did bring an air purifier to the room, but to little avail. I left the next morning and came back that evening to find a less smelly room, but still triggering asthma. So down I went again and ran into Matt, a manager, who turned the whole trip around. We saw three rooms and found one that didn’t have a strong perfume smell to it. He was very friendly and professional and made the change happen. The new room was well stocked and very comfortable. Suddenly, I was very happy instead of disgruntled. On the food side, the restaurant is really good and the wait staff friendly. The venison was excellent and they had a couple of decent wines served by the glass. The bar could be noisy — it seems like a business meeting hotel — but the restaurant not so bad. Overall, I’d stay again, but make the room request upfront. That said, I have no idea why hotels suddenly think rooms need to get perfumed, but it doesn’t take into account asthma triggers at all. You can have all the hypoallergenic rooms you want. But start spraying and you can forget it. And no amount of additional points or food credits to make up for the issue helps when you can’t breathe.

Truly Disgraceful Experience I'm absolutely appalled by what I experienced at the Ritz-Carlton Tysons. This was, without question, one of the most unsanitary and disturbing dining experiences I've ever had. What made it worse was that it happened at a property that claims to uphold five-star standards. I ordered a Caesar salad with grilled shrimp. The moment it was placed in front of me, a strong, foul odor hit me. I initially assumed it was just the dressing, but after taking a few bites, including one shrimp, the stench became so overpowering I had to stop. When I asked my server to smell it, she visibly recoiled and said, "Oh no, do not eat that." That alone should tell you how spoiled it was. Despite my discomfort, I tried to move on and ordered a plain salad. Later that night, around 3:00 AM, I woke up violently ill with food poisoning symptoms that lasted well into the next day, forcing me to miss work. It's hard to believe that no one in the kitchen noticed how rancid that shrimp was. Serving it anyway was not a simple mistake. It was negligence. To be clear, this is not the first time I've experienced poor standards at this location. On a previous visit, there was a noticeable fruit fly infestation around the restaurant's flower bouquet displays. We brought this to the attention of the manager, who immediately removed the entire vase. This is something the staff should have caught long before a guest had to point it out. At a Ritz-Carlton, this level of oversight is simply unacceptable. The combination of spoiled seafood, inconsistent food safety practices, and recurring hygiene issues demonstrates a clear breakdown in both quality control and guest care. This wasn't just a bad experience. It was a health hazard. I expected excellence, or at the very least, basic professionalism and sanitation. What I received was a meal that made me sick, a ruined evening, missed work, and zero trust in the kitchen's competence. I strongly urge others to avoid this establishment.