The Ritz-Carlton, Tysons Corner

I should have read the reviews before booking. The previous post is correct. This is Ritz in name only. The follow through was lacking. I requested a spa appointment prior to arriving. I was told I would be contacted back from the spa team. No one did. We did stay Club Lounge level. There is only one staff member up there. Not enough to do everything up there. We asked for simple things, like sheets for the pull out couch for the kids. That should have been done at turn down service knowing there is a family of four in a suite with only a king bed. We ended up having to ask twice. Once to the club staff. We gave them an hour to accomplish this. When we got back to our room it still was not done. We tried ourselves only to find no sheets for the bed. Called the front desk and thirty minutes later sheets came. This is now 10pm, way past the kids bed time. There were a multitude of other customer service issues. We will not be coming back to this property. I suggest someone head up to the Toronto Ritz Carlton for some relearning on the Ritz level of service exprected. It really feels like a lack of staff that is the root cause, then the staff that is here are not up to the standard.

The hotel had very friendly staff and while some aspects of the hotel seem to have been updated, there were many areas of the hotel that showed the age of the facilities - including the bathrooms, beds, linens, and the valet area. In addition, the room I stayed in was not cleaned well and there was leftover bar soap in the shower soap dish, hair from the previous occupant in the shower, and the duvet had an area that was clearly dirty. While the hotel itself is in a good location, the unusual layout of the valet/drop-off area did NOT include any clear direction to the lobby area (which is on a different floor). While the hotel staff were friendly, I provided my email address twice (once at check-in to tag my stay with my Marriott account and once at check-out so I could complete my expense report), I had to call the hotel again while traveling home to actually receive my folio. While the hotel carries The Ritz-Carlton name, the facilities and stay did not equate to the standard I've come to expect of a luxury brand with this reputation.

The Ritz-Carlton Tysons Corner is a business-oriented hotel which is very convenient for meetings in the area and it certainly does not hurt that it is connected to the Tysons Galleria Mall. The hotel could use a facelift as the mattresses are sinking in the middle, the carpet stained, and the bathrooms are fresh out of the early 90s with regard to space and design. It has been a few years since I have visited and thought the hotel would have undergone a renovation by now. I emailed the propety in advance with a request to precool the room but I could not get the A/C below 68F. 🥵 The pillows are uncomfortable and sink flat like a pancake. Guest services was also lacking as I was never greeted once when entering the building by the doorman. All and all, the rate of return is low and the hotel is a Ritz-Carlton in name only.

My wife and I have stayed at the Ritz-Carlton Tyson’s Corner many times for both travel and leisure purposes. It is our favorite hotel in the greater DC area and we really have tried all the other “luxury” category Marriott properties here. The property is well maintained and convenient to restaurants/shopping (it is attached to the Galleria Mall). An added bonus is that they have a very nice indoor pool & spa, while most nearby options do not. Most importantly the staff here is exceptional. It is a large hotel, but somehow they manage to maintain a boutique-like experience. During our most recent stay (on a Saturday) we celebrated our son’s 6th birthday. The staff went out of their way to spoil him. The front desk, housekeeping and in-room dining service staff all made him feel special. High-fives, balloons, toys, cake, our little guy had a blast! They even took the time to send a personalized and hand written birthday card signed by numerous staff members. We do have Marriott status but we are by no means VIP guests. Kudos to the staff and management here this hotel is truly a standout. We will continue returning to this very special place!

I am Marriott Bonvoy Titanium elite and stay at this property for about 4 weeks in a year. I spent 6 nights in Feb 2025 at this property and every single night there was a buzzing sound in my room that did not allow me to sleep at all. When I called the Front Desk the first night around 8pm - the response was engineering is notified and they will arrive at your room shortly. An hour later, I called and was told that engineering says they cannot fix the issue and they will be moving me to a different room. An hour later, I called again and this time I was told that engineering says that this noise is all over the building and they can't fix it. It was almost 10:30pm that night and I had already repacked my 6 days worth of stuff and really was in no mood to change rooms. The next night the same issue repeated. Same set of calls and I was told that engineering is unable to fix the problem and we are full so we can't move you to different room. I had about 25 colleagues staying at the hotel (we were at an offsite) and none of them had the buzzing sound in their rooms. Ritz Carlton, you disappoint me! The third night, same issue and this time I was offered ear plugs to sleep. I declined! I am not paying $350+ a night at a hotel only to sleep with ear plugs. The hotel offered me 30K points to address my concerns. That's cheap by Ritz Carlton. A single night at this property is 60K points. When I mentioned that, they offered me an additional 30K points but no fix to the issue or even a room change. 4th night, they promised me a room change and never called me back. The next morning, I checked out early. Worst experience of my life.