The Arrabelle at Vail Square, A RockResort

We had a nice time at the Arabelle. Service consistently friendly. The car service / bell desk is a highlight. They will drive you anywhere in the village and then come pick you up. Speedy and efficient service. Hotel is beautiful. Rooms are well-appointed. We found the air conditioning wasn't amazing and some other very minor challenges. Breakfast was solid. Amex Fine Hotel guests - the hotel didn't give us an upgrade (even though it's clear on their website nicer rooms were readily available for the two nights stayed.). The room was ready at 2:30 p.m. when we arrived, so they honored the early check in. The $150 credit basically covers two days of valet parking.

The Arrabelle is a beautiful property, but it lacked one very important amenity during our stay in July-a properly functioning air conditioner. On the evening of July 17, we inquired about why our room was so warm. A staff member told us that, due to capacity, the hotel's system was unable to adequately cool the room. This explanation was confusing because the hallway outside our room was noticeably cool. We were offered a fan, but it simply circulated the warm air and did little to improve the comfort of the room. It wasn't until our last night, July 19, that we were provided with a portable air conditioner (swamp cooler). While it helped somewhat, it was very noisy and made it difficult to sleep. One of the things my husband looks forward to most on vacation is getting a good night's rest, and unfortunately that wasn't possible. To make matters worse, when we checked out on the morning of July 20 at approximately 5:00 a.m., my husband approached the front desk. A young woman saw him standing there but did not acknowledge him and instead walked away. She didn't return until about 5:07 a.m. to assist him. A simple greeting or acknowledgment that she would be with him shortly would have gone a long way. While the hotel itself is beautiful and has many positive qualities, the lack of a functioning air conditioner, the delayed response to the issue, and the disappointing customer service at checkout significantly impacted our overall experience.

This is the 4th year we have stayed at Arrabelle and will be our last. We were in a newly remodeled suite of the hotel, and it was spartan, sterile, with the elegance of an old Holiday Inn. Electrical system did not allow changes in temperature and would not turn on some lights. Only a small beverage cooler, temperature 48degree available. Housekeeping only every three days so we had to make our bed and wash our glasses all for $700 per night. No decorations on walls, nor rugs in living area- just a brown dull room with cheap furniture. Staff is very nice and apologetic. Very disappointing stay after our previous 3 visits.

We stayed here years ago, and it was a nice hotel back then. I struggled with making a decision where to stay in Vail for this trip. Wish I had gone with my first choice. Booked this time with a Platinum Amex card. No upgrade. Second floor room with THE loudest toilet one could ever imagine. Seriously, not kidding. We travel all over the world and have never experienced anything like this. Don’t bother trying to use Netflix or any other streaming app despite the fact it says you can connect . Just telling you now if you choose to stay here use your own device. My husband is an IT executive, and he couldn’t get it to work. Noticed another review from November stating the same thing. Concierge never at their desk—maybe if you stop by around 3 or earlier. In fact, we rarely saw anyone around the front desk or in the lobby in general. The spa closes early, and just try to order something on the iPad in your room after 9. Not going to happen. Front desk told us to come down to get ice at 10:20 pm on a Friday night. What?!? So I am paying over a thousand a night so I can go downstairs to get ice. No bar or restaurant open here past 9. Rooftop pool and spa hot tubs are so hot that you can barely spend five minutes in them, and were in need of a good scrub. Mold in our shower. And water pressure is very light. Takes forever to get anything delivered to your room. Screaming children in our hallway super early in the morning. Positives: a young man named Nicholas in Tavern on the Square and the drivers with the car service at night dropping you off at other restaurants because you definitely will not find anything open here to eat or drink unless you are a senior who eats at 4:30 or you have toddlers. I suggest The Four Seasons if you are into luxury or possibly The Ritz. Trust me, we visited several other hotels while we were here. Most can’t even make a decent cocktail. And yes, we are picky. We spent well over a thousand dollars in the spa and hundreds on lunch at Tavern on the Square. However, for the amount of money they charge here, you may as well put it toward a hotel who cares to do something for their customers. It’s not going to happen here. Good luck.

Stayed a couple of nights in July 2025. Staff were helpful and welcoming, including those involved in a meeting at the property of which I was a part. The catering at the meeting events was certainly better than typical hotel catering. Good location, right in Lionshead Village. Close to trails and walkable to a small number of restaurants and coffee places in Lionshead Village. Not too far of a walk over to the larger Vail Village, either. The actual hotel was less nice than expected, particularly given the cost. I was disappointed in the lack of daily housekeeping--at the room rates this place is charging, daily housekeeping should occur without question. The room's decor was...odd. It was Italianate, which wasn't really a good fit for the surroundings, and the room, while very large, was sparsely furnished and decorated, almost like the hotel ran out of money to actually buy furniture. The television was very small for the size of the room. The bathroom was large and in good working order. Overall, certainly not a terrible experience, but also less than expected given the cost. It seems the hotel would benefit from a renovation, freshening of its look, and more thoughtfully designed rooms.