Grand Hyatt Vail

I was very disappointed with my most recent stay at the Grand Hyatt Vail. Late one evening, I had to switch rooms because the window shade would not lower, making it impossible to darken the room. I also discovered that I had been charged three separate times for a single purchase at the spa. While mistakes can happen, what was most frustrating was what happened afterward. I made multiple attempts to contact the hotel to resolve these issues, but no one returned my calls. In the end, I had to work directly with my bank to dispute and reverse the duplicate charges. The room issue and billing errors were inconvenient, but the complete lack of follow-up and customer service was the most disappointing part of my experience. I expected much better from a Grand Hyatt property.

Beautiful creek location. Walk or shuttle to central Vail, Cool building and attentive staff. On Monday afternoon there was a wonderful nature walk with a local guide.

we have been at this hotel many times before, but unfortunately, this time the hotel did not live up to our expectations. Our room was veryloud and lacked basic amenities such as hand soap. The shower also had a musty smell. We brought our young children, who are very excited about family activities. Unfortunately, there was no movie. There were no snacks by the pool and the soft serve ice cream machine was broken. These are not dealbreaker, but our kids were looking forward to them. We also had an unfortunate interaction with someone working at the front desk, who was quite rude. I am not sure if these things were. I want off or not and I am also not sure if we will be back to learn the answer to that .

This resort is average in just about every sense of the word. Unfortunately they price themselves as a top tier hotel while barely managing a truly mediocre experience. The pool is miniscule and basically useless with its maybe 20 chairs available for hundreds of rooms. They nickel and dime you with resort fees, $65 a night parking fees and hyperinflated prices at their shops and restaurants. We love visiting Vail but will moat likely never be back at this hotel. Too many other great options in town to deal with the lackluster offerings of this Grand Hyatt.

Room 442 is a grand queen suite but there is no window in the bedroom. Like a coffin. Not a cheap room. Also missing basic furniture. Couldn’t figure out what was off and realized no coffee table in the main room. Doesn’t anyone check this? Pool is very small for such a big place and was mobbed with kids in hot tub. Chaos. No chairs. Not relaxing. Vail is beautiful of course but no help from front desk on getting a bedroom with windows to be able to see it. . Didn’t seem like a lot to ask when paying for a large suite. Will choose another place next time. We did Amex fine hotels offer. No upgrade. No early check in. Maybe because our room was bigger.