Grand Hyatt Vail

The Hyatt is a beautiful spot in West Vail, that provides all kinds of amenities for a weekend getaway or a big celebration. There are good food options, a beautiful terrace with a nice pool and hot tub. The staff were so accommodating and friendly, including the front desk, food service, valet/bell men and the event planner. There is a hotel shuttle that continually runs and will take you to Lion's Head and the main village. We were there for our daughter's wedding. It was an 8 minute walk to the wedding venue (Donovan Pavilion). We felt so happy to have stayed at the Hyatt.

The property is classified as "5 Star" but it is NOT. It is well kept, but not quite the 5 star status it claims to be. The staff is very professional and friendly but provide very little service. There is no turn-down service and rooms are kept with minimal amenities, to the point that it was uncomfortable to have to be calling for simple things like two wine glasses that were removed from our room (we brought them in because they don't have it in the room despite the fact that there is a wine bottle opener) and one of our bathrobes was removed from the room and never returned. We received a very nice upgrade because the room we selected was misrepresented both in the hotel's website and in the Expedia website. The manager on site, Vaibhav Saxena, was extremely nice and accommodating in an effort to make our stay as enjoyable as possible, and to make up for the room issue, he upgraded us to a new larger suite; however, there is where we noticed the lack of adequate amenities that are standard of a 5 star property. We also approached the Concierge to request ideas for what to do during our stay and other than give us brochures (which we had already downloaded from the internet) they were not at all helpful. We did not find this service at all helpful, unlike at many other 5 star properties we stay at. In general, I had a good experience, but it was definitely not the experience I expected and definitely not the experience a 5 star hotel should deliver.

The property is nice, though it requires a shuttle or car to really get to the heart of Vail Village. The property is situated on the creek and is pretty. Rooms are fairly small for the price. There is a whopping $62 per day fee to park, and another $60 per day resort fee that is not matched with the level of opportunity you'd usually see for such a hefty "extra" daily fee. The pool area is nice but small, and simply not up to the rates that this property charges for an end-of-season visit.

We are just finishing up our 3 night stay at the Grand Hyatt Vail and we have to give it a two thumbs up. All the staff were so kind and helpful. Carlos at breakfast for 3 mornings was great. Sam in the bar was also very helpful and friendly. Everyone we encountered was helpful and pleasant, from valet and shuttle drivers to servers and the front desk. We really enjoyed all our meals as well. There were 4 of us and we all ate 3 breakfasts and a lunch and a dinner in the hotel restaurant. All meals were very good. My friend and I especially loved the touch of the macaroons that were served after breakfast. A delicious sweet treat that was out of the norm from other hotels. We ate at Makoto, the other restaurant in the hotel on our last night and it was delicious. Nice ambiance and excellent service. It is on the pricey side as are most sushi spots in Vail but it was nice we didn't even have to leave the hotel to have a special gourmet meal. The public areas of the hotel are all well maintained. The lobby area was comfortable and had a large screen TV and a fire place. We had drinks there each night and watched some tennis our last night. We did not get to enjoy the pool much as the weather didn't cooperate when we had the time, but we did have a drink there while we were waiting for our room at check in. The pool looks out onto the river as do many areas of the hotel. The pool is not huge but definitely sufficient. It was very crowded one day as the hotel was 100% occupied partially due to a wedding, but the next day it was quiet. There was live music on Friday and a DJ at the pool from 1-3 another afternoon. They offered free cookies at the pool two afternoons and had smores another. We were gone during the smores offering but I thought that sounded fun for kids. We had a standard room. The bed was very comfortable so no complaints there. The vanity counter space is tiny, so I had to use the shelf below for toiletries. Loved the shower though. We had a small balcony with 2 chairs which I did use. Housekeeping was timely and well done. There was some wear and tear on the carpets but nothing horrible. Only negative at all was our room was not ready until 4:35pm due to the 100% occupancy. The front desk handled it well though and I appreciated that they got us into the room shortly after I explained we had 5:15 dinner reservations that we needed to change for. You can walk from the hotel into Lions Head and Vail Village along the Gore Creek. They also have a hotel shuttle that will take you to the village. We did end up having to take am Uber from the Village back to the hotel one night as the shuttle was full so just know that could happen. I do enjoy staying right in the Village, but I would definitely stay at the Grand Hyatt again based on our experience this trip.

This is one of the best properties I’ve stayed at. So beautiful and overlooking Gore Creek. I came with my young daughter and was so impressed with all the offerings for kids, while not being a kid resort (like great wolf lodge). Our room was spacious, clean, and had all the amenities we needed. I ordered a little camping setup for my daughter in the room and she absolutely loved it. The shuttles were so efficient and helpful. There was so much to do there that in 4 days, we didn’t get to take advantage of all the resort had to offer. Would highly recommend this property to anyone.