Grand Hyatt Vail

We had a delightful stay at the Grand Hyatt Vail from February 13–16, 2026, and it truly lived up to the experience we were hoping for. The food at Gessner was excellent, and what really elevated the experience was the service. Cristina, who took care of us at dinner, was absolutely wonderful - warm, attentive, and made the evening feel special. Breakfast service was equally memorable thanks to Benjamin, who was consistently friendly and thoughtful. A special shout-out to Terrell, who literally went out of his way to get us lattes from the market when the restaurant coffee machine was down - small gesture, but it made a big impression. One minor hiccup was at check-in. Polina at the front desk made us feel a bit rushed and didn’t seem very interested in answering our questions. In fact, my 12-year-old daughter - who normally doesn’t notice these things - remarked right after we walked away, “I think that lady did not like us!” That said, this was an isolated moment and didn’t reflect the rest of the staff or our overall experience. Overall, it was a fantastic stay with great food, outstanding service, and a beautiful setting. We would absolutely come back and look forward to returning in the future.

Outstanding Hotel! We loved the ski-in/ski-out ! Very convenient. You're literally steps away from the chairlift. They also offer an onsite rental/storage and lift tickets as well. Its worth of the extra fee to stay in a room with a mountain view and creek view. Just beautiful and listening to the creek was very relaxing. You can sit outside on the deck with coffee, A great way to start the day. We did eat at Makoto's. Excellent service and fantastic food however, portions were very small and prices are extremely high so be prepared if you eat here. We will be back and highly recommend this hotel.

Hotel is awesome. Ski services are great and convenient. The prices for food and beverages is ridiculous. A glass of wine at the bar is literally almost thirty dollars. One glass! It’s just stupid.

Grand Hyatt in Vail provided an outstanding customer experience. They accommodated all of our requests with no hesitation (extra parking, late check out...) The shuttle service was convenient and fun.

I stayed earlier this month and arrived in the morning to use the private chair to ski before check in (love that by the way). When I tried to get a breakfast burrito from the marketplace I asked for no cheese as I am lactose intolerant. I ended up getting a burrito with no egg so brought it back. The staff told me “next time get your order right” so I had to walk away and go through the trouble of claiming a refund thru my credit card.