Grand Hyatt Vail

We stayed at the Grand Hyatt Vail for a family trip and it exceeded every expectation. From the moment we arrived, just 40 minutes from EGE airport, valet service was seamless and welcoming. Our room was spacious, with stunning views of the creek and surrounding mountains, plus a private patio where I enjoyed drinks in the fresh mountain air. Breakfast at Gessner each morning was the perfect start to our days, and Makoto quickly became one of our favorites- the sushi was incredibly fresh and the cocktails were so good. The location couldn’t be better: in summer, we loved walking the nearby trail into Lionshead and Vail Village; in winter, you can literally ski out from the hotel. Our kids had a fantastic time, and the staff made us feel so well taken care of. Every team member was warm, courteous, and genuinely committed to making our stay memorable. Service here is truly impeccable. We left already talking about when we’d be back. Highly recommend for families, couples, or anyone looking for a luxury mountain getaway!

Honestly disappointing. Rooms not well maintained at all, incredibly understaffed, very unfriendly staff, who were not well trained at no fault of their own. Our room was falling apart, we had no toilet paper and one set of towels and the LED strips under the counter were falling off and exposed. Hallways and elevators were dirty and also not well maintained. We booked through amex, so we had automatic early checkin, when I called to confirm the man on the phone rudely told me they were at capacity without even checking the reservation. Wouldn't let us check in until 4pm despite me having a 4pm wedding welcome party to attend and run as the MOH. They did nothing to help me work around the issue, didn't even suggest the spa showers or a temporary room.

Beautiful property situated along a river and mountainside. The Gessner restaurant was terrific. The room, albeit a little small, was nicely appointed and had a great bathroom/shower. I wish the windows could be cracked open, though. The shuttle system made it easy to get to the Village and Lionshead and back easily too. My favorite thing about the room was the bed and pillows. It felt like sleeping on a cloud. I'll never forget my weekend stay, and will come back!

Excellent friendly Staff, food, and scenery, with shuttle but way too many dogs and loud music in the restaurants and pool area. They should have their own kennel.

My wife and I just spent 3 days at the Grand Hyatt vail and it was wonderful. We booked through the American Express luxury hotel program and we were upgraded to a spacious Mountain View suite with a comfortable bed, patio and great large bathroom. Every member of the hotel staff was helpful and gracious and the swimming pool was very relaxing with a beautiful setting. Breakfast was delicious as was room service dinner one night.