The Hythe, a Luxury Collection Resort, Vail

Extremely Disappointing Experience with Billing and Management Our stay at The Hythe Vail ended with a very disappointing and concerning experience. After we had already checked out, the hotel added a $181.16 in-room dining charge to our folio that we did not make, receive, or authorize. Naturally, we contacted the hotel to ask for an explanation and to have the charge investigated. What was most disappointing was the response from management. I called the hotel at approximately 7:30 AM to address the issue and was told that the Manager was too busy to speak with me and that they are busy with customers ( we are no longer customers we were customers last weekend). Also the rep Katharine and I believe her name Debby were extremely rude, Katharine was snapping at me to get confirmation number faster, and both hung up on me twice. Despite explaining that I was disputing a charge I had never authorized, I was not given the opportunity to speak with management. I was also extremely disappointed to subsequently be characterized as being “rude” simply because I was expressing disbelief and frustration over being charged $181.16 for something we did not order. I have since opened a formal case with Marriott Bonvoy as we are member and have requested documentation from the hotel showing when the room-service order was placed, what was ordered, how it was authorized, and why it was added to our folio after checkout. Mistakes can happen at any hotel. What matters is how a hotel responds when a customer brings a legitimate billing dispute to its attention. In this situation, I expected accountability, communication, and an investigation. Instead, I felt dismissed, that they were too busy for me and short staffed like that is my problem. I hope the hotel takes this matter seriously and reviews its billing and management procedures so that other guests do not experience the same situation. Still to this date just received the refund and not one person reached out to me to apologize. At this point, I would strongly encourage guests to carefully review their folio after checkout and wouldn’t recommend this poorly run hotel.

We are loyal Bonvoy members and booked The Hythe as it was part of the Luxury Collection. From the minute you walk in the door of this resort in the quiet, peaceful Vail Valley, you are blasted with loud, dance club-style music. The music is on from morning to midnight. You almost can’t have a conversation in the lobby it’s so loud. We are platinum elite level (which really doesn’t mean much) and were told our room had been upgraded. The room (536) had one narrow window with a view of the highway and a very large rock covered roof. We asked to be moved. The kind woman who checked us in met us in the next room (236) which was the same only three floors lower. She commented,”This one is even worse.” She then moved us to the first floor. By then, we had to rush to make a wedding weekend-related dinner. The first floor room (136) was just off the loud lobby and right next to the fire pit. You could hear the music through the walls as well as people’s conversations outside. We had to keep the drapes shut and door closed so that people could not see in. By contrast, the valet staff were superb - the best feature of the hotel, by far. Extremely friendly and helpful. The bartender was also great. Bottom line: if you’re looking for luxury, this is not the hotel for you. It was jammed with families (understandable given the time of year) and the music in the lobby is a non-starter. The rooms are also very small and dark. We experienced three of them and none had views despite the prime location in Lionshead. We will not be back.

Our party dined at the Revel Lounge inside The Hythe Resort on Saturday 8/15/2026. Our Server was Payton and her service and the food were awesome! We ordered the Grilled Chili-Lime Shrimp, Peach & Burrata salad, Hythe Smash Burger, Alpine French Dip, and Fries. The food was hot and delicious for sure! The restaurant was clean and attention to detail showed. Payton stopped by our table frequently to ensure we were satisfied and offered great suggestions on menu items too. The Manager on duty even stopped by our table to see if we were satisfied and if we needed anything further. All said - this was a very positive experience for us and we look forward to a return visit to Vail, CO soon. Well done Revel Lounge team!

Anyone who has followed my reviews knows that overwhelmingly I like staying at Marriott properties. This experience has been frustratingly different. For years, I've come to the Vail Marriott (now is known as The Hythe by Marriott). Usually twice a year for conferences without issue. We enjoy Vail and enjoy the consistency of Marriott. Upon getting our bill by email, we noted that our credit card had been over-charged for an extra night of parking. Called the phone number on the emailed invoice, and was greeted by an "answering machine" menu; pressed the number for billing issues; and received another recording asking for the information and promising to get back "within two days." Four days later, heard nothing, so sent an email to what appeared to be Marriott's corporate customer service email. I explained the problem and that there was no response to the billing overcharge. In response to that email, I received a form email directing me to call the phone number ON THE INVOICE. Obviously, no one even read my email. SEPARATE ISSUE: The lights in Room 517 between the beds did not work, nor did the electrical outlets. Those things happen and I told the front desk. That didn't upset me. Between college and the U.S. Army, I was a front desk clerk at the Los Angeles Airport Hyatt. Those things happen and except for the cold shoulder on this billing error, I wouldn't have mentioned it. But this billing issue obviously frustrates me. If you are attending a conference and need an accurate receipt for your company's expense reimbursement, better stand in that long, long, line at checkout to review your bill before leaving the property. Or, you could uselessly call the number on the invoice.

I was charged for 1 night after canceling reservation. I was told by the front desk agent on the telephone that there would be no charge. They did not honor this and I was charged. I disputed with my credit card but lost the dispute as I couldn't verify what I was told on the telephone. Beware!