The Sebastian, Vail

This is a great property in the village center. Great rooms and apartments. Fabulous staff. This was our 26th year at the Sebastian. We would recommend.

Have seen a number of reviews about how poor the service was, how the place is looking rundown, and other negative comments. Not our experience! We found the staff to be very helpful. Our stay was in a Plaza King room and it was in great shape. As we were there to ski, my wife and I love the Base Camp and the service provided there. It is so nice to walk over and have your gear right at the base of the gondola and to have warm boots ready for the slopes. This was our second visit to the Sebastian, previously we had a condo. Staying in the hotel side, we had breakfast in the lower level room which would have been a rather pricey additional expense, $25- $30 per person, but was included in our room rate. The desk clerk did mention that breakfast is NOT always included so watch how you book your reservation! If I could knock a 1/2 star off, it would be that their website isn't clear about what's included in your reservation and that some things, like the DVD player, were not in the room as listed on the web page. Sadly, this has not been a great snow year in Colorado in general but the skiing held up and we managed a few days of good turns on the mountain.

Our stay had a mix of positives and disappointments. Unfortunately, breakfast was very slow, and when the food finally arrived, it was cold. The overall setup felt highly disorganized. There were plenty of staff members present, but it didn’t seem like there was clear direction or coordination. The bathroom was quite small, and the room itself felt aged and in need of some updating. That said, the location is fantastic and very convenient. Everyone we encountered was kind and pleasant. What truly stood out, however, was the service team — from the concierge and bell staff to the front desk. And a very special mention to Robert. He took the time to really listen and made us feel important and supported. It wasn’t about the dollars — it was about the warmth. And he truly has it. Thank you to the staff, and especially to Robert, for making a difference in our experience.

I had a deeply disappointing stay at The Sebastian Hotel. Room service was a mess—every hot item arrived cold, and the cold dishes were somehow warm and unappetizing. It felt careless and unacceptable for a property that presents itself as upscale. The staff’s attitude seemed to revolve around saying “no” rather than solving problems. During my spa treatment, there was constant noise that ruined any chance of relaxation. To make matters worse, the shower water had only one setting scorching hot. Overall, the experience felt disorganized, uncomfortable, and far below expectations. I would not return.

Everything was perfect. The experience was amazing. The rooms was clean all the time and the hotel staff where very polite and always helping us.