El Santuario Resort & Spa

Wow! Truly a breath of fresh air for anyone looking to get away from their daily routine. I live in Mexico City and live a very fast pace life. Arriving at El Santuario the view alone of the lake was a site to see. The staff is well trained to attend to the needs of the guests, I felt well taken care of during my stay. They offer a variety of activities from meditation, spa services, lake activities, etc for all guests to enjoy. I particularly enjoyed the ariel/fire show that was provided during dinner.

El Santuario Resort & Spa looks appealing at first glance, but the overall experience was disappointing. The room itself was well-designed with good amenities, but the lack of air conditioning was a major downside. While it stayed somewhat cool, it wasn’t comfortable during hotter parts of the day. The pools were poorly maintained, with inconsistent water levels and a general sense of neglect. What should have been a relaxing feature of the resort ended up feeling uninviting. Communication was a struggle, as most staff spoke little to no English. This made even basic requests difficult to communicate. Adding to the discomfort, groups of staff were often seen standing around, giggling and looking at guests — which felt unprofessional and uncomfortable. The food and drinks were very average, with limited variety and nothing that stood out in terms of quality or presentation. Overall, the resort has potential, but the service, upkeep, and lack of basic comfort like air conditioning make it hard to recommend

Ellie and Joab were amazing! The Santuario massage and body wrap were exactly what my fiance and I needed after a busy week in the city! Hope to come back again soon❤️

Had a great massage session and Victor is a professional , felt so relaxed and comfortable, I highly recommend to anyone who has the opportunity to come to el santuario, to book a session with him

This treasure of a resort truly lived up to its name. It far exceeded our expectations in every way. Greeted with a team of courteous professionals and a cold drink, we were escorted to our room that had air conditioning, patio, mosquito shield and peaceful surroundings. The views are gorgeous and get better if you take the stairs to the top of the mountain. Also at the top was a peaceful labyrinth. The food, peaceful grounds, spiritual offerings and therapeutic services were outstanding. I will definitely return if I visit this region again.