Grand Hotel Excelsior

Really lovely hotel beautiful surroundings please do not update as its wonderful as it is very opulent and oldie worldy staff are wonderful big shout out to Jordan and the shuttle driver that worked lastnight 14/09/25 who was very pleasant and went over and above didn't catch his name one of the best holidays I've ever had thankyou all will definitely be back 😁

Once again a fantastic stay in this hotel. A big thank you to Sefora on reception. Lovely girl with a very helpful and professional manner. Really assisted with a room change that assured a perfect stay.No issues at all during the stay, disappointed with the changes to the tiki bar.Very poor selection of quality rums, I would have expected better from a hotel of this standard. Also I dislike being served a mojito in a plastic glass in the evening, unless it is poolside for obvious reasons. Everything else was the usual standard and staff as always were very helpful and polite. Will certainly return and hopefully the rum selection will improve.

Been staying here for 15 years , sometimes twice a year! Excellent facilities and the most friendliest and helpful staff. Special mention to Janette in guest relations , always accommodating with our requests! Heathcliff, concierge , knows everything including our names. Paul and Marita in the breakfast restaurant lovely people. And they are all local Maltese as well. Great location within walking distance to Valletta which is always vibrant with bars and restaurants. There again in November. About time I did a review ….Treat yourself and book

I'm trying to be objective here, so first the good points: rooms are spacious and the hotel is nicely situated in a bay near the old town. (Be aware that you need to take a +80 steps staircase to leave the premises) Unfortunately that's about it for the good points. The hotel is old and absolutely doesn't fit in a 5-star category. (It's more like a 3-star+). Breakfast is horrible, nothing has taste, the atmosphere is terrible and the room is frezzing cold. Drinks are served in plastic throw-away cups in the downstairs bar. The bed is hard and the cleaners have a hard time keeping the room in good shape. Though the staff is very friendly, most are not well trained and some are actually incompetent. The hotel is popular among elderly people who don't seem to complain. Personally, i was happy to leave.

This is our third visit and what an incredible place, perfect location and every one of the staff, who are amazingly friendly and helpful makes it a pleasure to visit. It is totally unfair to pick out individuals but there are 4 that did go above and beyond the call of duty during our stay: Firstly Janette for organising our return, she made it feel like coming home. Next is Fera who always brings a ray of sunshine to breakfast and welcomes us back like long lost family. Of course we have to thank Josephine from housekeeping for keeping our room so clean and tidy and for her friendly greeting, even when we saw her away from the hotel. And finally Sangita at the pool, who got to know our order so well and was always smiling. And if proof were needed that this place is exceptional, we are already planning to return again next year.