Fairmont Pacific Rim

I would just like to thank all staff at the Fairmont Pacific Rim for our very comfortable stay between 5th - 9th September. The rooms are beautiful and have everything you could need, the attention to detail is what you would expect from a 5 star hotel. The pool is fabulous, the bar staff in the Lounge are attentive. The concierge team were so helpful making restaurant bookings for us. We, and our friends, had a problem with our journey home due to an Air Traffic Control issue in London, our flight was cancelled, however thanks to your receptionist Lolelli we were both able to stay in our same rooms for another night and managed to fly home the following day. Excellent service, I will certainly recommend staying at the Fairmont. Christine and Mark London, UK

The room and bathroom were large and comfortable. Although we were sold a city view we did not have one. The breakfast was good and we did not have to queue which was a relief after the other hotels we stayed in. Be mindful that the breakfast time becomes very busy and the service slow when the cruise ships arrive so check the days of the week. All the staff were helpful. The location is good and is within walking distance of the centre and the shopping district. It is possible to walk to the ferry to cross to Granville Island. Nearby to the hotel is Gastown which is a quirky area with interesting shops and restaurants.

We stayed a total of 10nights , arriving around 6:30pm after a long flight from Australia. We found the check in process efficient and our room was turned down and ready . We also found the service from all the staff perfect Front desk staff - friendly and helpful The door guys - always up for a chat and insights on the local area The concierge team - knowledgeable on all things tourist related And the back of house staff we could fault. Service couldn’t be more perfect and all our requests were met. Our room was great and spacious for 2 on the 14th floor we had a great view of the cruise terminal and found it great watching the ships coming and going. If you are considering a stay in Vancouver, either long or short , work or leisure I would suggest Fairmont pacific rim the place to stay. It will have everything you need to have an excellent stay in Vancouver.

Please read to the end as I like to start with what was good, but it's important to read the wrinkles! Just finished what was overall a lovely stay at the Fairmont Pacific Rim in Vancouver. We stayed because we attended a wedding nearby so it was practical and it's one of our favourite hotels in Vancouver, having had lunch and cocktails there on various occasions. It still has the 5 star quality and vibe, you really feel this as you enter with the fabulous doormen that open your limo when you arrive, and the friendly greetings you receive from all staff in attendance, the great entrance and the way the doormen again stand to attention and co-ordinate the entrance door opening into the grand lobby and bar area. Also, they've set up a big screen just outside for the US Open, with a very classy seating area and bar/foodstand. Love all that! We stayed in the Signature Harbour View Suite King for the night, lovely suite, great views, luxurious and a nice touch was an old fashioned record player set up with speakers and an amp with records of the late great Bob Marley's Legend Album, John Lennon's Imagine, Hotel California, Michael Jackson's Thriller and others to play - really nice and nostalgic. The wrinkles were in a couple of things, the horrible cheap and nasty Rose bathroom range and old scratchy towels which is throughout all the Fairmonts we visit across North America and continues to be a bug bear for me. The poor service in the bar/downstairs dining lounge, which we have noticed has really dropped since they lost their established staff during the pandemic. We had lunch there yesterday and it seemed understaffed, undermanaged and the server undertrained, pleasant but several trips for one thing, forgotten items - situations we didn't used to see. We had dropped from diamond to platinum users somewhere between booking and checking in and as a result, were denied access to the Gold Lounge; after a prolonged insistance to speak to several layers of management by my partner, this was reinstated but we were disappointed with the effort it took. Something needs to be done to acknowledge long term repeat customers who bring their and other business to the Fairmont over many years! My partner has also hosted corporate events at the Fairmont Chateau Whistler all of which should be recognised! Also the Gold lounge is beautiful, the view magnificent, but again to stop breakfast at 10.15am, withdraw a not very good buffet by 10.30am on a Sunday was very disappointing. If you are paying over $2000 a night and some, you expect better. We are long time Fairmont customers, my partner with over 25 years of bookings, myself 8 years and we've noticed a drop in standards that has been far and wide with 5 star hotels nationally and internationally - quick to escalate prices but slow to maintain good customer service. We get the impression that shareholder returns are more important than the customer experience everywhere! The Fairmont used to stand out as bucking that trend but the wrinkles I've mentioned seem to say otherwise, found similar at the Fairmont Victoria Empress recently. I hope relevant executives read this review and take what I've said to heart.

This hotel is incredible, the level of customer service is outstanding from the check in to check out. Room service, front desk service, a local available shuttle to get around in Vancouver. We had a room with partial harbor view looking right out at the cruise ship dock which was beautiful. The front desk was outstanding in the attention to detail, it was my birthday and they sent a bottle of wine and a piece of chocolate cake with a candle to the room! It's a short walk to anywhere downtown and the harbor walking paths, and our room was so elegant and comfortable with a soaking tub and a perfect shower.. I would absolutely stay in this hotel again!