Metropolitan Hotel Vancouver

I debated to give them a 3 star or 2 star review or no review at all. But so many things went wrong during our stay. 1) our double room was not ready at official check in time 2) water was not offered at check in as a gold Marriott elite. I thought it’s this hotel’s policy until I saw another guest got offered 3) I specifically requested a room not next to the elevator. They confirmed in an email. When we went up to the king room they offered us, it was literally next to the elevator. I was too tired from the day and decided to stay 4). My daughter and I did not check the bedding since we were too tired at night and went to bed. We discovered blood stains In the morning when we fully opened the comforter. on the sheet and on the comforter in between us by the pillow. Neither of us had a bloody nose or wounds of any kind 5) when I reported to the front desk, I told them I don’t believe the blood is ours and asked them to change the sheets. But specifically asked them not to clean anything else because I don’t like people touching my toiletries. However, they did not report to the manager that I don’t believe the blood is ours and the cleaning people moved all my toiletries to clean the bathroom counter 5) there was a strange smell inside the entrance by the bathroom. I finally figured it out before checking out. Brought the engineer up and he confirmed it was a faint smoking smell. One of the manager apologized and offered us 5k points first after a few issues. I said fine I’m not going to focus on it anymore. But after more problems another manager offered me 25k points and saying that’s probably what I paid for a night. How can a manager not know it cost 50k for a night to stay at their hotel?! She did offer me 50k for one of our night after I pointed out to her. Anyway even though the staff were friendly n It’s in a great central location, i decided to give them two stars.

I am in Vancouver several times a year and have been fortunate enough to stay at most of the Marriott properties in the city. The Metropolitan is a really odd hybrid, and I still can't figure out how to fits into the Marriott portfolio. Documentation from the hotel says "Renaissance", but the Marriott app doesn't indicate that this hotel is more than just a one-off , random hotel added to increase the company's footprint in this busy city. It's a fairly dated hotel, with strip club vibe lights at the entrance. The staff are nice and rooms are well-maintained and clean. Both times I've stayed here, they didn't do anything special for my Titanium status, such as upgrade or welcome note/amenity. The rooms have updated elements, but the dated bathrooms really let the property down. Same for the 1980s fitness center and pool area. It's all just a weird mix of styles and en energy. This property's strong point is its ideal location, right in the heart of the city, just across from the mall and a short walk to Canada Place and the waterfront. Also, pricing can be very appealing here during peak times (cruise season), so it can be a good option for one or two nights. I've left feeling very blah about the Metropolitan. I'd stay again, depending on price, but a comparable Marriott or even Hyatt would be my first choice.

Clean and modern, great location, easy walking from the train from the airport at city center stop. Gym and indoor pool that were always available. We had a few mixups with our reservations and room keys getting turned off but the service staff was always super helpful. Good option for anyone visiting.

We stayed here the night before our cruise to Alaska. It was very easy to get here from the airport by taking the SkyTrain. It was a short 2 block walk from the city center stop. Hotel was clean and comfortable. Dom working the desk was super friendly! He gave us discount coupons and suggestions for restaurants. It was about a 10 minute walk to the cruise terminal the next morning.

My wife and I took a trip to Vancouver, and stayed several nights at the Metropolitan Hotel. We loved it, a very nice hotel. Absolutely perfect staff in every way, from the front desk to bell staff to housekeeping. A model experience. Clean, beautiful, great sleeping. Loved the location: walkable to anywhere including the ship pier, shopping, restaurants, even Stanley Park. Would stay here again in a heartbeat.