Metropolitan Hotel Vancouver

Excellent location in the downtown area, adjacent to the Yaletown neighborhood as well as Gastown. Very helpful lobby staff. Delightful and comfortable room. Extremely quiet and relaxing.

Walking distance to everything, restaurants, ferry centre, offices and the metro. Had a renovated room. Layout was still old, but furnishings relatively new. They gave chocolates. Lobby looks tad dated. Forget their names but consistently the same gentleman in the afternoon and lady in the morning. They helpfully shared discount vouchers for attractions. Older bellboy who looks like he’s works in the hotel for decades also very helpful. Elite breakfast options tasted exceptional. Pool is tiny and shower area there historic looking.

45 years of traveling, several countries, multiple continents, and I have never been treated so poorly by a company. I made the mistake of paying for my hotel months in advance to attend a conference. Due to a medical issue I cancelled my reservation 2 months before the event and requested a refund, well within the contractual timelines. They were happy to cancel my reservation and keep my money so they could just rent the room again to someone else. No matter who I spoke with, they just refused to refund any money at all. They were completely unreasonable. I would have had to get a lawyer. And the room was the most expensive I've ever rented, almost $700/night, $2,700 US for 4 nights. To not allow a cancellation and refund when requested 2 months in advance is unconscionable. In the end I delayed my medical treatment and went on the trip so that the money wasn't a complete loss. Beware. Never, ever pay for a hotel room in advance. Also, corporate behavior like this is exactly why we use third party apps instead of going through the hotel. It might as well be cheap if we can't get a refund. And the view was horrible. Never again. Never.

We needed a hotel for a night before a cruise. They are all ridiculously expensive. This was walking distance to the ship (downhill like 4 blocks) so we saved $ since we didn’t get a cab. Hotel was fine, but no breakfast or anything for that much $. No coffee left in the lobby by the time we came down. Walk to all shops was good. Room was good. But when I am coming for 12 hours, I hate spending this much.

Super comfortable and clean room. I was right next to the elevator and didn't hear a single peep, nice and quiet. The restaurant is really good too, the fried chicken sandwich was incredible and the staff were very attentive and friendly.