Fairmont Hotel Vancouver

You overbooked my room and took no responsibility. I booked a King Suite but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available. This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking. To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into. Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys.

Location is great - walkable to lots of activities and shops. The restaurant has amazing food and service for both breakfast and a seafood dinner. Rooms are very corporate style, comfortable, amazing full bar-fridge full of items for purchase. Pool was under renovations, it was open but basic. Kids loved it. Hard to get wifi down there.

I am bummed to write this review because I’ve wanted to stay at this hotel forever and finally got the chance. The pool should be closed. The ceiling is peeling off and the pool is rusting and warping. What obviously used to be a hot tub is now an odd mini golf patch. This is unworthy of like a roadside motel let alone a fairmont. It’s also incredibly crowded. I love a saltwater pool though. I could hear others complaining about how cold it was but I liked that it was tepid. Now to the good parts: The gym is very big and well-equipped. The equipment could use consistent maintenance but were in working order and everything very clean. Locker rooms also generously sized. The sauna is inside the locker room and prob fits about 3 adults comfortably (needs better signage though I guess that would lead to more crowding). Rooms are generously sized with very comfortable beds. Very quiet and well insulated from the noise from west Georgia st. And hallelujah for a real bathroom with real doors! Breakfast is delicious and service attentive and friendly without being overbearing. And of course location can’t be beat. Close to the skytrain station if you’re coming from the airport and close to everything downtown and yaletown. I got a great deal even for a high floor but the condition of the pool really shocked me.

Recently stayed again at the Fairmont Hotel Vancouver, and just wished to report that this hotel is continuing to do a fine job treating guests very well. For a hotel of its size and age, it really does function with a higher level of personality and individuality. Awesome concierges (including David), desk staff (Diana) and on down. Inquire about the occasional historical hotel tours too, if so inclined.

customer service was very poor. One manager said another manager would call me but I never got the call.