Fairmont Hotel Vancouver

The Fairmont is magic. We upgraded to the concierge level for the food and service. It actually saves money on breakfast, snacks, and dinner. It was Christmas and very busy, but the service and room were impeccable. Our second time there. My only complaint was the bathroom was too small.

The hotel is very clean, bed super comfortable and the staff has been incredible. From reception to concierge, restaurants and room management staff. It has been 5 star service throughout my visit.

We stayed for the weekend and had a really enjoyable visit. The staff were all great. It was extremely busy when we arrived to check our bags and the bellman was busy but made sure to acknowledge us and let us know he would be with us as soon as possible. The lobby had nice seating areas while we were waiting. Sadly the dogs were not at the concierge desk on Friday and Saturday but one of them was there on Sunday when we checked out. The room was nice and we loved the vintage postcards. I loved that they have an indoor pool and there is a lot of nice, comfortable seating around the pool. The pool is surrounded by windows and is very bright. I appreciated that they had a water cooler beside the pool as I often get thirsty doing laps. We did wish there was a hot tub though. The pool itself could use a bit of a refresh as it has some rusty spots and the ceiling above the pool also needs some repair. The change room was nice and clean and had lots of amenities that you might need such as Q-tips and a comb which I appreciated. There is a historical feel to the hotel with the original post office "tube" on each floor which was fun. Overall we really enjoyed our stay here.

You overbooked my room and took no responsibility. I booked a King Suite but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available. This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking. To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into. Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys.

Location is great - walkable to lots of activities and shops. The restaurant has amazing food and service for both breakfast and a seafood dinner. Rooms are very corporate style, comfortable, amazing full bar-fridge full of items for purchase. Pool was under renovations, it was open but basic. Kids loved it. Hard to get wifi down there.