Fairmont Hotel Vancouver

Stayed here recently and booked one of those package deals that is supposed to come with a few added benefits: daily breakfast for two, $100 property credit, welcome amenity, Wi-Fi, room upgrade at check-in, and early check-in/late check-out if available. The hotel itself is nice enough and the location is excellent for exploring downtown. No complaints there. What really brought the rating down was the handling of the package perks. The “room upgrade” turned out to be just placing me on a higher floor, which felt like a stretch to call an upgrade. The late check-out was only an extra hour and only after I specifically asked for it. The welcome amenity was never a thing. The $100 USD (~$130 CAD) property credit was also a bit of a hassle. We used it for in-room dining, and I had to remind staff to apply it, otherwise it would have ended up on the final bill. If I had used online check-out, I am pretty sure I would have been charged. Also found it strange that the credit includes service and delivery fees, but not gratuities. Overall, it was an OK stay, but the experience definitely did not match the promises of the package.

Stayed here on Rocky Mountaineer trip Very nice, friendly helpful staff Midtown location great Short walk to harbor and restaurants

Beautiful hotel . Perfect location . The concierge was one of the best what I never found they provided us a great service . The big problem was at the breakfast . They served a la carte , the food it is really good and the big problem is the service . In the front desk they are not gentle they are really bad , you have to wait long time to be seated while there is many tables empty …… You have to wait long long time to have your meal , some morning we wait more than one hour , the average was more than 30 minutes to bring the food after you orden even it is like a simple toast. They must to improve this very very bad service and training the people at the breakfast front desk about how is the service in a luxury hotel .

Everything we experienced at this hotel was 5 stars. We were there for 3 nights and every staff person we encountered was friendly, professional and went the extra mile to make sure all was perfect. We had breakfast twice at Notch 8 restaurant and it was very good with impeccable service. Even room service more than met our expectations. The room was spotless. We love historic hotels and this one had a great combination of historic details and modern amenities such as the bathroom and door locks. The bed slept wonderfully.

Old-style grand, nice room and quiet as i was and the end of the corridor. Staff were great, though not impressed to notice the cleaners combining the recycled rubbish with the rest. Very comfortable.