Fairmont Hotel Vancouver

Beautiful hotel . Perfect location . The concierge was one of the best what I never found they provided us a great service . The big problem was at the breakfast . They served a la carte , the food it is really good and the big problem is the service . In the front desk they are not gentle they are really bad , you have to wait long time to be seated while there is many tables empty …… You have to wait long long time to have your meal , some morning we wait more than one hour , the average was more than 30 minutes to bring the food after you orden even it is like a simple toast. They must to improve this very very bad service and training the people at the breakfast front desk about how is the service in a luxury hotel .

Everything we experienced at this hotel was 5 stars. We were there for 3 nights and every staff person we encountered was friendly, professional and went the extra mile to make sure all was perfect. We had breakfast twice at Notch 8 restaurant and it was very good with impeccable service. Even room service more than met our expectations. The room was spotless. We love historic hotels and this one had a great combination of historic details and modern amenities such as the bathroom and door locks. The bed slept wonderfully.

Old-style grand, nice room and quiet as i was and the end of the corridor. Staff were great, though not impressed to notice the cleaners combining the recycled rubbish with the rest. Very comfortable.

Positives include nice breakfast, central location and cheaper price than some other 5-star hotels nearby. Improvement needs include room insulation for next door sounds (one can clearly hear voices from rooms next to you, ans especially doors let sounds in too much).

The Hotel Vancouver remains a very smart property for its age and size. It boasts a great location, up-to-date rooms and facilities and a very accommodating staff. I cannot comment on the pool and spa, as they are under refurbishment, but it's good that the hotel is keeping them current too. I think the hotel, given it's size, could use a second restaurant or lounge, but then again it is near dozens of excellent options.