Fairmont Hotel Vancouver

A good centrally located hotel but a bit of a disappointment as a Fairmont. Lots of conventions so the lobby area is very new and glitzy...the rooms (we had two suites) were very spacious but also very drab and depressing in decor. Our carpet really needed a proper cleaning as there were sticky spots here and there. The inside temperature was almost as cold as the outside....a very antiquated heating and air system...thermostat is just for show apparently, as the hotel is heated and cooled by the water running through the pipes...we requested a portable heater but that did not really take the chill off. Staff was great, pool was fine, and room service was good...but next time we will choose a different Fairmont in Vancouver.

I have stayed at the Fairmont Vancouver airport hotel many times. It absolutely was my favorite airport hotel. Unfortunately it has gone down hill. The staff is friendly and the restaurant for dinner was still very good. We had several issues with our room - a one bedroom suite for almost $1000/night. No shampoo in the shower but there was two body washes. The body lotion in the bathroom was almost empty. Neither TV worked. All problems were corrected promptly. But these issues should not occur in a five star hotel. The rooms desperately need a refresh as the decor is very dated. The lounge was the most disappointing. The Gold floor at Fairmonts is normally special. The lounge was very small and not well appointed. They were late putting the food out and could have cared less that many people were waiting. All in a disappointing visit.

Excellent check-in and concierge service! Both professional, efficient and friendly. We were in town on a special occasion and it was kindly noted by all, and we had some fruit in the room which was extremely welcomed! Location is as central as it gets in Vancouver, with two blocks walk from the waterfront, right on the busiest shopping area. Rooms could do with a bit of renovation, particularly bathrooms. Housekeeping left a bit to hope for. Our minibar had an opened beer can in it and even though we called the housekeeping straight after noticing this (five minutes from check in) the minibar was not filled or cleaned the day after either.

We stopped off on our way from Whistler to YVR, making the trip a day early to avoid an incoming storm. Booked on the Gold Floor (always recommended since, apart from other benefits, breakfast comes free!) we were upgraded to the fabulous 14th Floor; this was an especially welcome bonus. Our room service dinner was excellent, and the staff could not have been more helpful, especially as my wife was nursing a broken ankle. The whole experience was outstanding and we will definitely be staying again.

The location of the hotel was good, however, I booked a wheelchair accessible room and was given a room with a step into the shower. There was not any wheelchair accessible parking available either, so had to use an adjacent parking garage that did not offer any wheelchair parking, at full price. I'm a platinum accor member and did not receive any upgrade either. Service was ok but shower was not very clean on arrival with old hairs stuck to the wall. There are much nicer places to stay in Vancouver.