Fairmont Hotel Vancouver

Excellence all the way! Nothing here that isn’t 100%. A small Issue was resolved immediately without question. Wonderful place to stay.

We loved our stay at the Fairmont. Upgraded to the gold level and thought the special amenities including breakfast, afternoon tea & scones and evening desserts made it so worthwhile. Thank you to Maya on the 9th floor for all of her many kindnesses to our group.

Everyone treated us like royalty. They were extremely helpful, kind and knowledgeable about the question we asked. Our waitress Marilou was exceptionally attentive to all our needs and extremely pleasant. Erik and David the concierges were very helpful with restaurants and shopping and Erik even lent us his binoculars for whale watching. Our room was wonderful and extremely clean. We had a wonderful experience.

We only booked the accommodation one day out, so as such the word limited rooms available. as an Australasia diamond member I could still have access to the gold lounge which was great for breakfast afternoon tea or canopes in the evening. We used a suite upgrade and initially were on the second floor which was quite loud due to everything going on, but for our second night we went to the seventh floor which was wonderful. A great gym a nice swimming pool, and a real treat of a regal hotel. a nice treat staying here thanks Rebekah organising our room change.

Pros: great location, right opposite the inner harbour (though noisy, even on the top floor), friendly staff, Veranda a very pleasant place for a drink or light bite; good gym Cons: generally looking a bit tired; Q restaurant dark, dingy and very unappealing - even the staff there seemed less engaged; two lifts to get to the eighth floor a bit of a drag; in common with other Accor hotels, no acknowledgement of loyalty club privileges. It wasn’t awful - far from it, and we quite enjoyed our stay but really it’s a bit stale. I get that it’s trading on tradition but you can do that in a slightly more up to date way, for instance by changing decor and server uniforms and using IT better - I mean, checking against pieces of paper at the restaurant welcome desk? Really?