Sutton Place Hotel Vancouver

Good central location, nicely renovated a few years ago, well equipped rooms, comfy beds. Excellent meeting/event facilities, with top quality food. Now some not so ideal… Skip the restaurant for breakfast. Very limited buffet choice and all hot items stone cold. And way too expensive for what it offers. Rooms - Air Conditioning min preset to 21.5c, but if you ask reception they will set lower minimum. Inconsistent housekeeping -some days no toilet paper, hand towels, robes, tea bags, etc replaced. Most of the original power points are faulty and most adapters fall out. Shower floor very slippery, so always use the stick down mat.

Hotel looks lovely and reception area nice and welcoming, no delay at check-in all staff helpful and polite, we were on the 16th floor so no issues with noise. Just a shame the housekeeping isn't up to standard for a five star establishment. On entering the room the linen and towels were nice and clean, such a shame the room hadn't been dusted i noticed the thick dust straight away on the bedside table, pictures, lights, coffee machine and bottle of wine that clearly has been touched in a long time due to the notice saying if you touch it then it's charged, there was greasy marks on the front and back of the desk. Housekeeping needs to be more vigilant about certain areas. Definitely not acceptable for a 5 star hotel at the prices you charge.

Strange atmosphere in lobby , only 2 people on desk making it constantly frenetic. No availability to get water only plastic bottles and no room in room fridge due to the mini bar being electronic. Not sustainable. Good location but wouldn't recommend for families .

This place was perfect for a family holiday, masterpiece to explore. The staff were welcoming and helpful, the hotel was clean and rooms had everything you could need for a comfortable stay The location was great. Thank you for a great stay

BEWARE!!!!! Stayed here for 6 nights on vacation and they overcharged our credit card $283.78 and would not reply to my emails or my calls. This hotel has zero customer service. Not to mention we had limited house keeping(had to ask for toilet paper and extra towels in our room. Only one tv worked decent and we couldn't use the phone in room for room service because it didn't work either. I definitely will never stay here again and we travel a lot!!