Sutton Place Hotel Vancouver

Well, hit and miss. It's a very nice place with a heated indoor pool, important to me as a person with a disability, although it's all one depth so not possible to do walking in it, and a good restaurant. We stayed here years ago and thought the decor they used to have was much warmer and prettier, rose colors and antique looking furniture instead of the new, bland, grey, teal, beige interior with modern business looking furniture. But we were glad to have two rooms since we'd be there nearly a week. I had joined their reward program. The housekeeping staff is intermittent; if you turn on the red light outside your room, they leave teh room alone, and if the light's off, they are supposed to service it, but we found that they didn't service every day even when the light was off and we were out for hours. A little problem because the towels don't dry in 24 hours and there are no heated towel racks. We had a problem while we were there and it was made right by giving us a credit, so I won't go into what it was, but it did take a few tries to work it out. We felt that the solution was almost equitable so accepted it. The front desk people are polite as are those at the concierge desk, and the restaurant serves a fairly good breakfast whether room service or in the restaurant, although they don't always bring everything you ask for. I mean, it's a big hotel with a lot of orders going in at once and they do deliver promptly, so a few errors are not much of an offense. Parking is expensive; we self-parked and it's still pricey. There are good restaurants right across the street, and that's another bonus for us when we stay in a city; I use a mobility scooter so we like close restaurants. Would probably stay here again, especially since they did correct the problem we had. I think they could step up efficiency with the housekeeping staff and room service fulfillment, but if you're pretty flexible, you might not mind these faux pas.

Beautiful hotel, staff and facilities were exceptional. We stayed two nights but would recommend as a good base in vancouver.

Great location, the rooms were lovely, bed super comfy, coffee machine a nice touch and great robes. The bathroom was great, with a nice shower and l'occitane toiletries. Only small negative is the $200 pn hold on your credit card, which is still sat in my pending amount ten days later, effecting my available balance.

This is a really nice , and I would say ,classy hotel. The rooms are lovely , we didn't eat here though as there are lots of eateries all around . Huge shout out to Bogda in the bar and Prabhjort ,in the coffee shop .I hope the management realise how they contribute to such a good customer experience. If we return to Vancouver , we would certainly return here again. Convenient location and helpful staff , lovely rooms. I would definitely recommend .

We travelled to Vancouver onboard the Rocky Mountaineer and arrived here after a very long 14 hour day. We disembarked, along with a busload of fellow passengers to be greeted with queues out the door! The hotel obviously knew we were all expected to arrive simultaneously, yet the welcome we received was dreadful, and there had been no forethought to our arrival. Two desks were manned for checkin, out of the four that were available, and the process was so slow. One man actually left his post and went home! We waited for the best part of an hour. Two staff stood and watched us with their arms folded, and neither made any moves to help. Dreadful. Whoever was managing this process needs to be fired. I am a trained manager of 200 staff, and have an MBA, and if any of my staff stood around watching instead of helping while paying customers stood for an hour , they would have received their marching orders. There was no apology or acknowledgement that the wait was long. The hotel is nice, but after returning to the hotel the following afternoon to witness an identical debacle, I would absolutely not repeat a stay here. Guests should be valued and treated with respect, and this clearly is not policy at this hotel.