Sutton Place Hotel Vancouver

​I have stayed at Sutton a few times over the years for work so it felt like a nice gesture, upon checking in, to be told I had been upgraded to a one bedroom suite. That said, after she started pointing out where things were I realized that wasn't the case. Once I entered the room, it was a disappointment. It was a one bedroom suite on the first floor with a seperate kitchen, living room and a stale odour throughout. It was dark and dingy with dirty ceilings. I know the hotel was renovated a few years ago but it appears the left wing was not. The room had holes in the closet, and being on the first floor it was noisy and not ideal for a solo business traveler. In addition, the patio door could not be closed which posed a safety concern for me. I immediately requested to change rooms. It was also late in the evening which meant the convenience store and eateries around were closed, which added to my disappointment. ​As a business traveler (very clear as the room was booked through a company) , there should have been more thought process in placing me in a suite meant for folks with families; it was not ideal to be placed there. ​ My new room on the 11th floor was fine, minnus the stain on the mattress. There for two days, what do you do? Just bear up and review. I went to take a swim at the highly touted pool and found the water cloudy. When asked how my stay was upon checking out. I did state it wasn't great. Clearly it wasn't a concern as she didn't follow up to ask why/what as I would certainly share the yellow stained mattress picture. Maybe I am a little spoiled by previous stays at the lovely boutique hotels Opus and Loedon, which are much cleaner and the staff more attentive. Pictures are attached to attest. ​

We had a very pleasant stay at the Sutton. Lovely rooms, very comfortable beds and bedding, lovely finishing including bathroom ! Feels very luxurious all round ! The leisure area is a little tired but still very nice !

We always choose this hotel when visiting Vancouver. We usually travel with our pugs and the location is perfect as the area behind the hotel is a lovely place to walk the dogs. It is also close to lots of restaurants and shopping.. The rooms are good size and spotlessly clean and nicely decorated. The service is friendly and professional.

The staff was so helpful, the room was comfortable and the on-site restaurant was delicious. The pool and fitness center were not terribly impressive, but the location of the hotel is stellar.

Good location and short walk to Stanley park and harbour etc . Helpful doorman . Check in too slow. Queue and waited 15 minutes. Only 2 receptionists, one of whom spent 10 minutes explaining local sights restaurants etc to a customer while nearby concierge desk was unoccupied. Room overall ok though air conditioning difficult to get sorted. No water tank on back of coffee machine! Housekeeping then brought a replacement with exactly the same omission! Third time got sorted . Agree with others re fridge issues. Ice machine room door was locked/ broken - housekeeping said they were aware and getting it sorted. Didn’t happen in our 3 day stay. Pool area cramped and small. Unusable as filled with screaming infants. Reasonable gym. Breakfast buffet selection poor and cooked items lukewarm.. needs to be much better at this cost. Overall ok stay but not exceptional. Not sure it delivers good value at this price point..