Sutton Place Hotel Vancouver
Vancouver, Canada
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About the Hotel
Bringing the flavor of traditional Europe to one of North America's most beautiful cities, The Sutton Place Hotel Vancouver, in British Columbia's elegant main metropolis, has perfected the fine art of attention to detail. From the signature river stone massage offered in Le Spa to downtown limousine service and luxuriously appointed accommodations, no need is too small and no request goes unfulfilled. No wonder Fodor's described it as offering the ambience of "an exclusive European guest house."
Location
Sutton Place Hotel Vancouver
845 Burrard Street
Vancouver, Canada
V6Z 2K6
Nearest Airport: YVR
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Pool
- Spa on Property
- Business
- Business Center/Services
- Family
- Babysitting
- Interests
- City
Reviews for Sutton Place Hotel Vancouver
Good hotel
Lovely hotel, ideally placed. Staff very friendly, although they could advise you on check in that you need your room key to activate the levels in the lift. Was also surprised at the $600 security deposit on check in and thought it was very excessive.
Joanna S
Non-existent customer care
This hotel is listed as a 5-star, but I couldn't disagree more. I am not sure who is doing staff training, but it needs to be re-evaluated because there is so much room for improvement. For a 5-star hotel, the staff were generally unhelpful, not proactive and had a "no mentality" i.e. would default to saying "no" without offering any alternatives or suggestions, and leaving it on the guest to come up with a solution. It started my stay on a bad note, and all throughout, this was a consistent theme. The property itself is beautiful and well-maintained, but in good faith, I could not recommend this hotel if you are looking for a true 5-star experience. I would recommend the other nearby luxury properties instead, such as Fairmont Pacific Rim and Hyatt Downtown Alberni, which have provided consistent 5-star service and care. To the Sutton Place Vancouver HR: a 5-star hotel is not only based on how nice the property is, but on the service quality and care that guests receive, and that really falls short here.
Kimmy34567 - Toronto, Canada
Great Hotel and Location
Fab hotel located centrally to all tourist spots and restaurants. Hotel room was great and spacious and exceptionally clean along with all the common areas. Staff very friendly too. Would recommend this hotel if coming to Vancouver.
E8269TTandrean - Essex, United Kingdom
We moved to a few different places in Vancouver. But we ended up doing a further 2 nights at Sutton Place
Staff are attentive and very friendly. Immaculate throughout .
Theresa J
Great for a staycation with the girls
Amazing size of rooms, super clean and very friendly staff. Love the indoor pool and hot tub!!
Meenu G
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We stayed 5 nights at the Sutton Place Vancouver. The suite was very nice and the staff very professional. Spa treatments were very good. Afternoon tea, which was included in the package, was wonderful. Although we typically do not eat at hotel restaurants, the package included dinner and it too was excellent. It doesn’t get much better than Sutton Place.
-B. McDuffie
