Sutton Place Hotel Vancouver

Booked this for our family trip to Vancouver on a recommendation. However it seems there are two parts to this hotel, one modernized and the other old and tired which is where we were. Cleanliness was not amazing -black mould on all the windows and frames, thick dust on any surface higher than 5ft off ground. The ‘restaurant/bar’ is owned /run separately to the hotel and it shows. Never came across a 5 star hotel without its own restaurant/bar before. Also the pool area is old/tired and jacuzzi was barely working. But our main issue was that we booked for a family of 5 bed and breakfast and our confirmation listed us as 3 adults 2 children for a 3 night stay on the bed and breakfast rate- however at check in we were informed this only covered up to $40 each for 2 adults and did not cover the other adult or the children. This didn’t even cover the simple buffet breakfast for 2 never mind the other 3 in our party who were excluded. Not sure who thinks it’s a good idea to sell a bed and breakfast rate that only covers a portion of 2 out of 5 people and not the others at all. Totally daft, and the front of house manager was simply callous in his approach to this. He had zero empathy/ understanding/people skills. Overall the only positive of this hotel were the door-men who were all friendly and helpful, especially Mark. But I could not recommend this hotel to anyone. It does not deserve 4 stars, never mind 5.

Great hotel. Loved everything about it.

Sutton Place was a wonderful place to stay! It is in a very bougie area with great designer shopping not too far from the waterfront and dining options and we felt very safe near the hotel. We had brunch in the restaurant one day and it was fantastic and the service was excellent. The hotel is very nice and rooms are very luxurious..linens are nice and bed was comfortable. We would definitely stay here again and would recommend it to anyone. Our luggage did not arrive with us unfortunately but the hotel stored it when it arrived in the middle of the night.

Great location, walking distance to most places. Rooms not bad, bed in one room was very uncomfortable , it had a dip in it. Didn’t find staff overtly friendly. We wer fit even asked how was our stay . A little cold

Fantastic hotel in a perfect location. Hotel breakfast experience was exceptional. Big shout out to Angel who is a true gem. Doorman Mark who helped store our luggage when we had arrived back at the hotel after our cruise. Impeccably clean and I highly recommend.