Sutton Place Hotel Vancouver

Very disappointing stay. Surfaces in the room and the bathroom were dusty and looked like they hadn’t been cleaned for weeks. The air-conditioning was on full but the room was still 24°. I asked for a fridge and it was delivered but didn’t work. The issues were resolved by the manager - it took four hours- but they shouldn’t have happened in a five star hotel. The manager gave me a bottle of wine and a gift card but this didn’t make up for the disappointment. And when I tried to redeem the gift card for room service, reception staff told me it wasn’t valid (although I’d asked at reception and was told it was valid). Instead of reception staff sorting it out for me, they told me I had to sort it out for myself at the hotel restaurant. Not five star. Also, the carpets in the hotel foyer are really stained and look horrible.

Excellent location and all round very good hotel. First class breakfast along with a brilliant friendly bar. All staff helpful and friendly

An imposing entrance and a warm welcome from doormen and plentiful attending staff to unload luggage and usher into imposing, spacious, lobby. However! We had requested 2 beds and were told, condescendingly, that we had been upgraded to a suite as there were no twin bedded rooms available, despite our having booked months in advance. Our first impression of the suite was soiled by the awful 'dirty carpet' smell, swiftly followed by the realisation that there was, in fact, only one bed in the bedroom, and a 'put you up' sofa in the living/dining/ kitchen area, which had not been made up. The bell hop said we would find sheets blankets and pillows. We opened the balcony door wide to let in fresh air and requested that something be done about the smell in the room and that the sofa-bed be made up, with a duvet. A carpet spray was brought and the bed made up. My friend insisted I took the bedroom and she spent an extremely uncomfortable night on the sofa bed. We found the public rooms shabby, grubby and outdated, and the public washrooms, despite looking brand, spanking new, were also dirty - especially behind the cubicle doors and within the cubicles themselves. The carpet in the lounge area on front of the concierge desk was disgustingly grubby with many stains and marks, of which I took photographs, and the seating sagging and apparently aging or, at best, well-used. Over all, an egregious experience. I would not recommend.

A fantastic hotel with helpful, friendly front of house staff and a great concierge. Well appointed, comfortable room and excellent location for eateries and buses. We were given a kettle and fridge when we asked. Nothing was too much trouble. They also stored our luggage before check in and brought it to our room. Highly recommended.

We stayed in the 2 bed suites for 2 nights at the beginning of our tour vacation & 1 night at the end. The hotel is quite grand and is situated ideally for exploring the city. Within 30 mins you can walk to Stanley Park, Gas Town & Granville Island. Also there is a hop on hop off bus stop just outside which was very handy. We had breakfast in the restaurant- very nice and ok price. First suite was a little tired looking but clean and spacious. No air conditioning in bedrooms. Second suite on 18th floor had been renovated and much more modern looking. My only negatives would be in one bedroom the lighting was very poor and no mirror in the room.