Wedgewood Hotel & Spa

I booked this hotel expecting the welcoming atmosphere and perfectionist design of a 5-star establishment. While the location is excellent, the actual experience fell significantly short of the price tag (~$500/night). I left feeling less like a valued guest and more like a walking wallet. Here is why this hotel does not deserve 5 stars, from most disappointing to least: Dismissive Service & Lack of Hospitality: After staying for a full week, I requested a mere 15-minute delay on checkout. The front desk agent immediately refused, claiming they were "fully booked" without even looking at a screen. I checked online immediately after, and there was plenty of availability. For a hotel to deny a long-term guest a 15-minute grace period, and lie about availability to do so, is the opposite of welcoming. Reliability Issues: I requested staff to empty the minibar so I could use the fridge for my own water. I was promised they would arrive within 30 minutes. I waited 45 minutes, then an hour. No one showed up, and no one called to communicate a delay. I had to call repeatedly to get this resolved. A 5-star hotel should value a guest’s time; ghosting a guest on a simple request is unacceptable. "Nickel-and-Dime" Atmosphere: The room felt like a convenience store rather than a luxury suite. The fridge was packed so tightly with items for sale that there wasn't a single inch of space for my own water bottle. There were price tags everywhere (e.g., $2.35 for a KitKat). When you are paying half a grand a night, being bombarded with price tags makes you feel like the hotel is watching your every move to charge you extra, rather than trying to make you comfortable. Lack of Attention to Detail: For a hotel claiming "perfection," the room maintenance was sloppy. Mirrors and frames were hung crookedly on the walls, and there were visible scuffs and marks on the paint. These aren't huge deals in a budget motel, but at this price point, the lack of aesthetic care is noticeable. Excessive Incidental Holds: Be prepared for a massive hold on your credit card. They block $150 per night for incidentals. For my one-week stay, they held over $1,000 of my credit limit. While incidental holds are normal, the cumulative amount for a long stay is excessive and aggressive. It sends the message: "We don't trust you," rather than "Welcome." If you need a great location, this works. But if you are looking for the service, warmth, and attention to detail that usually defines a 5-star Canadian hotel, look elsewhere. This is a 3.5-star experience at 5-star prices.

The Wedgwood Hotel & Spa announces itself quietly but confidently. You feel the Relais & Châteaux pedigree the moment the car pulls to the curb, where uniformed bellmen in full period attire are already in place, ready to assist with an ease that feels practiced and sincere, never rehearsed. That standard carries through every interaction. From the front desk to housekeeping, the hospitality is polished, warm, and deeply attentive. Afternoon cookies delivered to the room still warm from the oven might sound like a small gesture, but here, it feels like a thoughtful punctuation mark rather than a gimmick. The room itself was impressively spacious, and not just by my immediate post-cruise standards. The layout allowed room for me to truly settle in, paired with high-quality amenities and a bed that felt heavenly. The bathroom was a standout in its own right: a full-size soaking tub, separate walk-in shower, and enclosed water closet, a space that alone exceeds the footprint of the cruise ship cabin I just disembarked from. While Bacchus Restaurant deserves its own spotlight and separate review, it’s worth noting that having such a refined dining room just steps from the elevator only strengthens the appeal of staying here. Location seals the deal. Situated right in the heart of downtown Vancouver, the Wedgwood makes exploring the city effortless while still offering a refined retreat when you return. The Wedgwood Hotel & Spa balances classic European elegance with genuine, modern hospitality. It’s the kind of property where details matter, comfort is elevated, and service feels both gracious and human, a true downtown haven. I highly recommend this place for your pre and/or post cruise destination.

Very deceitful online advertisement. Advertisement was for $20 bonus gift card for $100 purchased. I bought $200 but I only got one $10 bonus gift card.

We had a great time! David at the front desk was so warm and accommodating. Thanks for making our stay so special, we will be back next time!

Wildly overrated. Paid alot for stained room, broken Wi-Fi, rude staff, and a noisy room till 4 a.m. Looks great in photos, falls apart in person. Total rip-off. Avoid.