Ocean Varadero El Patriarca

We lived a ver beautiful experience. The hotel is very safe and pretty. The attention is very good. The People is very nice. The views are great stunning.

We spent two weeks there. The personnel is incredible. The views are wonderful. The hotel is great and big. Is perfect for a romantic scape

Nice place, Yamilia from customer service helpful providing a lot of information. Love the beach there and pretty relaxing.

Our experience at this hotel was extremely disappointing. Below are the key issues we encountered during our stay: Lack of Basic Amenities: There was no open buffet restaurant available, as advertised at all. The rooms lacked basic facilities such as a phone and a functioning air conditioner, No umbrellas were provided to guests during inclement weather. Transportation Issues: The hotel provided no buggy service to transport guests to their rooms, which were located far from the lobby. We had to walk under the rain with our luggage to reach our room, as the only buggy was broken. Poor Management: There was no responsible manager available to address our concerns, leaving only a concierge to assist until 5.00pm . After that time ,just the receptionist. We were offered to move rooms three times in three days, which was highly inconvenient. Safety Concerns: The door locks were unreliable, raising concerns about security. The room key's were not working in a day we had to run to the lobby to set up again. It is definitely not a 4.5 star hotel as it is advertised.

The hotel advertises minimum of 5 restaurants including buffet that are available. Only 1 restaurant was open. No buffet. No options. Pretty much the same every day. I would have eaten better at home. Asked for a king room on booking and was given a room with 2 single beds. Despite the hotel having only 60 people there, was told I had to wait until the next day to “find” another room. Also asked for my son’s room to be in the same section. He was placed in a completely different block with different access privileges. Drink bars…. None had any soda options suck as coke or Diet Coke. Despite saying they were open until 5pm, the pool bar closed at 4:20. Same for beach bar. The staff are lovely and they work hard. Completely disappointed with Air Transat who sold this vacation because the location did not have any of the restaurants or bars open that they mention in their description. 100% false advertising . This is only day 1. Tried to get hold of air transat but no luck. 9 more days of this to go….