Melia Grand Hermitage

Varna, Bulgaria

9.1 Luxury
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About the Hotel

The Melia Grand Hermitage, in Varna, Bulgariais a hotel with 727 bedrooms and suites. Located in Golden Sands, Varna, directly at the Black Sea. It is surrounded by lush green terraces leading down to the promenade and the beach.

Location

Melia Grand Hermitage
1 Kempinski Alley
Golden Sands
Varna, Bulgaria 9007

Nearest Airport: VAR

Features and Amenities

Reviews for Melia Grand Hermitage

Majorly Overcrowded, poor service, bad experience

TripAdvisor Traveler Review Rating Reviewed 1 week ago

The below is the description of the hotel - the reality is quite the opposite. It is over crowded, impossible to get a sunbed, noisy, nothing peaceful about it and the staff are rude. Imagine a place with a unique atmosphere and service where you can relax and enjoy the serenity, the sun and the sea... Imagine a place that will exceed your expectations... Located on a quiet hill and surrounded by a green park, this exquisite luxury hotel offers the tranquility you are longing for. The 5-star resort welcomes you with stylish atmosphere, quality service and refined cuisine - nothing refined about this hotel - it’s busy, loud and 3 star standard with a 5 star price tag. We were not asked if we had a car on arrival, we parked in the hotel car park, we checked out a day early as it’s that bad and our car has been removed from the so called 5 star car park and we have been told it’s another coming that will deal with us. We are leaving the hotel (once we can retrieve our car) without another booking for anywhere else to stay yet - that’s how bad it is.

Lauren M


Great facilities, bad food and bad guest behaviors

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

Hotel facilities are very nice. We had 3 rooms which were all great, nice and clean, spacious bathroom, very large, comfortable beds, silent and effective AC, and great room service. However, the hallways are very loud. There’s a 1-inch gap under all doors, which means you hear everything that’s going on; with lots of kids running up and down the hallway, using it as a playground. The staff were friendly, but sadly not very well spoken. We often had a feeling of them ushering us away, trying to avoid speaking English with us, or simply answering yes, as it seemed the only word they spoke. However, I will have to mention the food. The four restaurants in the hotel are all buffets, with a wide selection. Sadly, almost everything I tried was undercooked, and the labeling of dishes was horrible! Signs would say: “Fish” for all types of fish, including shellfish and other seafood. Most are labeled “vegetarian”, but you had to guess if it was mashed potatoes, cornmeal, or a local dish you never had before. Very bad allergen labeling, which had you running around in order to find the signs showing the various allergens. If asked what the various dishes were, staff ushered us away or simply said “Yes, vegetarian”. The menu switched every day, which made it very difficult for picky kids. The elevators were rubbish, with no meaningful system to how they operated. We sometimes waited for 15-20 minutes, before an elevator would show up, and be full. Especially hard during the dinner and breakfast times. Lastly, though not at the hotels fault, most eastern guests were rude. No respect for standing in line, waiting their turn at the buffet, elevator or pools, and would often ignore hotels rules for smoking, reserving pool chair, etc. Overall we had a good stay, but we will not be returning.

Niels B - Denmark


5 Star hotel which is badly let down by the food.

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

The hotel and its grounds are lovely especially as we upgraded to "The Level" where guests have their our own private swimming pool area, restaurant and private bar. The grounds round our swimming pool were lovely, with plenty of sunbeds available. It is a bit of a game if you are a sunworshipper to keep moving sunbeds as the large trees give lots of shade as the sun moves across the sky - not a problem for us though! The hotel is very big, but the staff seems to be efficient, but some clearly lacked motivation, and some were much more friendly than others. Our 8th floor room was lovely and we had a fantastic view over the main swimming pool and the sea. The maid kept the room neat and tidy and the shower was one of the best I have ever had on holiday. Unfortunately what lets the hotel down is the food: Whilst the choice is plentiful, unless you arrive exactly as new food is put out at best it will be luke warm. There were hot plates and heating lamps but these just did not keep food warm. We did not eat lunch but this was certainly the case for breakfast and dinner and I did not eat a single vegetable all holiday as they were cold. Unfortunately the 3 a-la-carte restaurants had the same problem and eating in these restaurants was simply not special. This could be easily alleviated if the chiefs continually kept coking and trays of food were topped up regularly. We, also, did not see in the restaurants anyone who appeared to be in charge who could ensure that things were running smoothly. The poor food meant that out of 12 dinners we had in the hotel we ate out 5 times.

Superhooooper - Biggleswade, United Kingdom


TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

A highly recommended hotel for a family vacation! The entertainment staff, especially Viki, were the best! The mini club, mini disco, and evening shows were also fantastic! We visited and recommend the themed restaurants! The rooms were large, clean, and truly excellent! The pool and beach had enough space for everyone! The bar staff were always friendly, smiling, and happy to recommend drinks. I highly recommend this hotel! And if I had to find a small flaw, I'm not a fan of drinks in paper cups.

Lukasz C


Very bad food and service

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

1 Food for a 5 star all inclusive is very bad. Cheap, tastelest, ill prepared. And its the same everyday. Small variety of the meals. Only fried defrosted foods. No dishes prepared on the moment. All the food is low quality. NO WATER! YES,no water for 5 star all inclusive hotel! Other places that you can find open between the meals are low quality and close early. Coffee was bad too. 2 Rooms are fine but small. The hotel is very big and the elevetors can't handle the trafic. 3 the pool and the beach are not big enoght too accomodate all the tourist and often there is no room for everyone. This is not a first line hotel. Beach is 200m away. Its marked as first line hotel. 4 parking is paid and not cheap, and again can't take all the guests in....... 5 Staff don't speak english and is very unpolite. Nobody is there to take on your luggage or show you arround. No info about the place. Overall its not worth visiting again and i don't recommend it to anyone! Stay away very poor quality

Ивайло Т


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