Dorado Beach, a Ritz-Carlton Reserve

What an incredible place with truly excellent, expert-level service. It really felt like we were special and valued while we were there. Naiomi at the pool sent the most thoughtful, bespoke gift to help us celebrate a special time. Tiffany at breakfast went out of her way to help make things easier for our family. Lucie at the spa gave me the best treatment- a spiced coconut scrub and massage. I really felt like she wanted me to just relax, heal, and enjoy myself. When I said that I loved the granola bars and the tea at the spa, Aracely surprised me by getting some to take home with me, as well as the recipe. Miguel arranged for a gift for us, too—I can’t emphasize enough how kind he was. Finally, Jorge the Embajador brought it all together with making sure no request went unanswered, and that everything was done seamlessly. It felt like a team dedicated just to our little family. The entire staff is admirable, professional, and considerate. If you’re on the fence, book the trip, and enjoy the luxury amenities in a beautiful place while being taken care of by these incredibly kind and talented people!

We had previously visited the Ritz Dorado as a couple without kids. We enjoyed it so much that we wanted to return and bring our entire family. I contacted the hotel in advance to request connecting rooms and they guaranteed the connecting rooms. We were in Room 622 and 623 on the East Beach and the location was perfect. We had stayed on the West Beach previously and I was worried that we would be disappointed with the East Beach. I was not disappointed at all. I enjoyed the quieter location and the view from the second floor. Both East and West beach have different pros but both are fabulous. The hotel has a breakwater on the private beach so it makes it very safe and swimmable (which is not the case at a lot of Puerto Rico beaches). The beach service is very attentive. We tried all the restaurants at the resort. Coa was the favorite. The resort will also take you in a golf cart to the Dorado Beach restaurants that don’t belong to the hotel. The waterpark was open during the week due to Holy Week, but is usually only open during weekends. It is a hit with the younger kids. There are also tennis courts, pickleball, bocce, and all kinds of activities for the whole family. The butler team was fantastic and ensured our every need was met. Overall an amazing trip and we are now planning to make this an annual family tradition.

There are luxury resorts—and then there is Ritz-Carlton Dorado Beach, a Ritz-Carlton Reserve! The Ladies and Gentlemen of the Ritz-Carlton Dorado Beach Reserve do far more than provide service; they create an atmosphere of genuine passion, friendship, and heartfelt care. Each day, you elevate our lives with a level of refinement and warmth that defines what true luxury should feel like. This is not only the most luxurious Ritz-Carlton Reserve property in the United States, it is a true joy and privilege to call Dorado Beach our home. Yesterday’s experience at COA was yet another reminder of the extraordinary culture that sets this property apart. Joshua Gines, Roberto Picado, Dhaysra Reynoso, and Cristal Davila delivered service that was simply exceptional and attentive yet effortless, refined yet warm, professional yet personal. They anticipated every detail and made our guests feel genuinely welcomed and celebrated. The exotic setting, the impeccable facilities, and the outstanding food and beverage presentation were all unequivocally five-star. Every element from ambiance to execution reflected excellence at the highest level. Thank you for consistently transforming everyday moments into extraordinary memories. Dorado Beach is more than a resort; it is a community of remarkable people who make luxury feel personal.

Our stay here was nothing short of magical. The views, the room, the food, the pool were all spectacular. The drinks were great and everything we ordered was so delicious. But what sets the hotel apart is the service from the people who work there. Everyone knew our names and addressed us by name even after meeting them just one time. We were treated like royalty and there were so many personal gestures during our stay that were touching. The entire team was amazing. At the pool, they were checking on us every so often so that we never had to leave our lounge chairs for anything. Special thank you to Armando who really worked incredibly hard to make the pool days so relaxing for us. Abrahams by the pool went out of his way to get us fresh local bread (pan sobao) from a bakery outside of the hotel at 5:30 in the morning so that we can try it along with a specially made breakfast. The pool team even hands out treats made from local ingredients by the pool to help cool off. David and Gabriel at Flor de Sal took extra special care of us on our first night and made us a beautiful little map of Puerto Rico. The chef even came out twice to talk to us as well. Mariel and Natshally always served us with a smile and were spot on with their service and food recommendations. Julian took superb care of us at COA and our waitress that evening (sorry can’t remember her name but she was so nice to give us some recommendations for local food). When we kept talking about how spectacular the pink sand beach was that we saw on our day trip to Cayo Icacos, Emilia made us a special card with a pink sand beach and a small bottle of pink salt to take with us to remember it. I know I’m forgetting many people but all of them treated us like “familia” as they kept calling us. I only wish they had a dinner venue that served real Puerto Rican cuisine as they only have this as a lunch option. However, when we asked, we were gladly served some Puerto Rican side dishes with our dinner that were not on the menu which was really nice. There are some nearby restaurants where you can get local food if you venture out. Thank you for making our stay in Puerto Rico truly feel like a tropical paradise. Great for a getaway from the cold in December

arrived at the Dorado Ritz Carlton Reserve on Friday, August 29th for a three-night stay. I entrusted my new Audi Q6 to the valet. On Monday, after paying slightly over $7,000 for the weekend, the valet returned my car and I left. When I got home, I immediately noticed fresh scratches on the front left bumper. I called the hotel right away. They said they would review the cameras. The next day, the hotel’s head of security told me I should file a police report, which I did. A few days later, I was contacted by Mrs. Luz Ortiz, auto adjuster from AIG Insurance (the hotel’s insurer), asking for documents to initiate a claim. I submitted everything, including a professional body shop quote of $947. Today, I received an “offer” from AIG for only $702.47. This entire process has been unacceptable: • Not once has the hotel management reached out to apologize or acknowledge what happened. • No explanation has been given as to who was responsible for the damage while my car was in their custody. • After spending over $7,000 for a supposedly five-star experience, I’m left with both damage to my car and an insulting lowball settlement offer. The main reason I am posting this review is to warn future guests: 👉 Always inspect your car carefully after using valet service — even at a five-star hotel. You never know if you might be the next victim. Dorado Ritz Carlton Reserve completely failed in customer care, accountability, and basic respect for a guest who trusted them with their property. I cannot recommend this resort to anyone.