Aman Venice

I have desperately wanted to love this place for so long and we were even planning to do our wedding here. I had a last-minute trip to Venice and decided that of course, out of any of the options in the city, Aman would have the best spa. Nothing could be further from the truth. In fact, out of the 58 luxury hotels I’ve stayed at in the last few years. This was the single worst spa massage experience I’ve ever had. Not only did the therapist finish almost 30 minutes earlier than what I pre-paid for , but he also had cuts on his hand that he showed me and insisted on wearing plastic gloves during the treatment. I suppose it depends on where you fall in terms of healthcare and micro plastics, but rubbing oil and latex rubber gloves all over your body for 90 minutes is not only disgusting, but also toxic. I think the most surprising part of this entire experience was when I brought it up with the spa manager Elisa Sartoret, she told me I was “ lucky to have never experienced a Massage with rubber gloves before” because that is quite normal thing to do when she does it regularly as well. Perhaps this is a Venetian thing, I’m not so sure… but either way at a minimum I would’ve liked to have prior notice before pre-paying for a massage that I was gonna have micro plastics seeping through my pores for 90 minutes. Perhaps even more disturbing is when I expressed my dismay about this she shrugged off the experience and didn’t seem to care very much. Now that is not something I expect from Aman. The restaurant staff for dinner are phenomenal and some other people are exceptional so I don’t want to write off the hotel altogether. But the caliber of guests that I am used to hosting would never be OK with the things that went on yesterday. Such a shame because this is the one property that I desperately wanted to like. If you do plan on coming here, just make sure you have zero expectations so that at least you’ll enjoy your time

Just magical! The cocktails are brilliant, piano playing was fabulous, but best of all are the staff. Susanna looked after us with snacks, advice on cocktails and perfect professional expertise. We caught up with Liciano the General Manager, who was wonderful in his ability to interact with both his staff and his customers. We will be back

I had the best deep tissue massage of my life at Aman today. Valerio (massage therapist and asst spa manager) is a miracle worker. Knowledgeable, strong, intuitive - a healer.

While on a visit to Venice my wife and I had an anniversary lunch at the Aman hotel. We chose to sit in the new garden area which is next to the Grand Canal. The lunch and champagne was served with discreet attention by Diego and his colleagues and was fabulous. Diego also gave us some interesting history of the property and garden. All was excellent from the crisp linen tableware to the food and perfectly chilled Ruinart champagne. Faultless. Up there with one of our best lunches ever.

Thoroughly professional without stuffiness. Beautiful building and perfect location. Rooms are well equipped and extremely comfortable. Restaurant is top notch with perfect service. Staff anticipate your every need. The garden is lovely and a nice place to relax after a busy day of sightseeing. Amazing.