From transport to and from the Airport to the Hotel, from the greetings and attention from front desk staff to the wonderfully appointed and comfortable room, and great food in all hotel venues, we from our travels around the world, rate this 10 day stay at the Baglioni Hotel Luna as one of our best times. Top of the line in every respect. Hal and Mary Daub

Great staff and great location. The rest was pretty weak, room, food, spa etc but it's venice and it's so well located and has such helpful and friendly staff that I would go back despite the shortcomings.

Underwhelmed. Room and bathroom were a bit odd and no soundproofing at all from rest of the hotel. Plastic everywhere, irritating small bottles of plastic toiletries in the room, plastic plants throughout hotel and in our room. Our courtyard view was somewhat spoilt by the pieces of plastic grass that had been put down. The room was hot, apparently the air conditioning doesn’t work. Breakfast not good enough, the orange juice wasn’t freshly squeezed, the yogurts were warm, the tart I tried was stale

Service was impeccable from the moment we arrived with a smooth, unfussy check-in. All staff were super-friendly throughout our stay and special thanks to the concierge team who answered our queries on things to do, transport etc as though it really WAS a pleasure to do so. We found breakfast to be a little underwhelming for a hotel of this quality and poached eggs were overcooked (a big no, no for me). We had booked the 6 course tasting menu for out last evening but, seeing the restaurant empty on the preceding 2 evenings, decided to cancel as we didn’t want to be sitting by ourselves in the restaurant, with no atmosphere. A shame as we were looking forward to the Michelin Star experience. I wonder if the pricing put people off? Didn’t consider the tasting menu overpriced for what it was, but drinks in the bar were a bit over the top Don’t mind a premium, but €20 for a small glass of wine or a shot of gin? Maybe that’s why the bar was also empty. A shame as that should be the, buzzy, heart of a hotel….a quick drink before heading out, or a night cap on the way back None of this spoiled our stay, which was made by the superb service from the staff and the gorgeous, beautifully appointed rooms

Fantastic customer service, both consieges where excellent. The room service was super fast, and overall we loved our stay. We ate in the gourmet restaurant and the food we tried was top notch, and I would thoroughly recommend eating here, even if your not staying in the hotel.