Baglioni Hotel Luna

My wife and stayed at the Hotel Baglioni Luna during our 3-day Venice Stay Nov 7-10. Hotel has a great location near St. Mark’s Square and high-end shopping. Staff was pleasant, but very matter of fact at check in. (No real warm fuzzies). Service was very attentive. We had a deluxe room (no Canal view) and it was roomy and very Venetian. Bed was very comfortable. We had turn down service nightly. Bathroom was gorgeous with good water pressure. Breakfast buffet had a nice selection. Most staff were cheery in the morning except for a few who maybe hadn’t their morning coffee yet. Overall, a positive experience. A bit of a pain to get to via vaporetto as they were very crowded. Luckily, we travel light, but if you have a lot of or big luggage, sport a private way to get to the hotel. We did do a private water taxi to the airport which was over the top. I would do that instead of a Gondola ride as the Gondola’s have gotten very pricey and the time shorter. Thoroughly enjoyed the trip over to the airport though. Would highly recommend Baglioni. Staff just needs to be a little warmer. Otherwise service was great.

I think back in it's day it must have been great, but it is outdated and smells like mold. We spent 3 nights in a junior suite with a beautiful view, but that was all that was beautiful about it. The AC did not work well and at one point the power was flickering. We heard a bang and everything went off, but then came back. There was no welcome bottle of wine as indicated on the website. The bathroom was moldy and the breakfast was meh. If I had to do it again I would book elsewhere. I will say the location was great though.

This hotel is in a great location about 1.5 blocks from San Marco Square. Hotel staff are extremely friendly and rooms are nice.

Amazing Hotel!! Staff was friendly, very helpful (actually rode up the elevator and showed us to our room!). The rooms were wonderful, clean and looked like something out of 17th century France. They were beautiful!! The breakfast was buffet style and was also amazing!! If you have an opportunity to stay at this hotel..do! It’s worth the money!!

Just can't believe how a 5 star hotel would not do the right thing after placing us in a room that was above an incredibly loud, pulsating wedding reception that lasted until close to midnight. We paid over $1000 per night and expected to have a great stay. Instead, on our first night, we enter to find the entire room shaking from an incredibly loud wedding reception below us. The bass was pounding as if someone was jackhammering in inside. I seldom, if ever, complain about such things, but for the price I paid and volume of the music banging into our room, I called only to be told, "It will end around 11:30pm". So here you have a 5 star hotel, knowing a wedding will be taking place and yet still placing their guest in a room directly above. The music finally stopped about 11:45pm at which point we both had headaches. We weren't able to get to sleep until after 2am when we were finally able to relax and have the painkillers kick in. To top it off, we had an early am tour of St. Marks and the Doge Palace booked. To say we were a bit off that next morning is an understatement. Okay, so a hotel like this will do the right thing and refund some of that $1000, right? Oh no... after asking to see the General Manager a number of times and being told they weren't there or to try later, I was sent a bottle of sparkling wine. Seriously? That's more insulting than helpful. I then sent an email to the hotel explaining my disappointment. The response? Oh wait, there was no response. The hotel is beautiful. The location is perfect. But their resistance to refunding any part of the first night's stay for a situation they had to know ahead of time was going to happen is just unacceptable for a hotel such as this. First priority of any hotel is to provide a good night's sleep. The Baglioni Luna failed miserably in that regard. A Motel 6 would have a better night's sleep. Stay here if you like, but just be aware.