Belmond Hotel Cipriani

Returning the third time, I’ll just repeat my earlier statement: this is the only place to stay when in Venezia. It’s an exceptional place with exceptional staff.

Stunning hotel. Service was great. Ilenia at the boutique inside Hotel Cipriani was absolutely wonderful! She was so warm, friendly, and genuinely made shopping there such a fun and memorable experience. She has incredible taste and was so helpful without ever making me feel pressured or rushed. If you’re visiting the Cipriani, definitely stop by the boutique and ask for Ilenia—she truly made my day!

We recently stayed for three nights at Hotel Cipriani, and to say it was amazing and relaxing would be an understatement. From the moment we arrived, everything was so special. We had a beautiful water taxi waiting for us, which took us directly to the hotel. We were welcomed by Rachele, who was wonderful. She went through our bookings and restaurant reservations to make sure everything was in order, and as our room was ready, she personally brought us up. We were very lucky to be upgraded to a junior suite, which was truly beautiful. It was one of the newly renovated rooms by Peter Marino, and the design was stunning. All of the staff were genuinely lovely and friendly. The hotel has that special Belmond touch where everyone seems to know your name, and we were greeted so warmly everywhere we went. It really made us feel looked after throughout our stay. Breakfast was fantastic and felt like the definition of slow luxury. There was a great variety of pastries, cheeses, cereals and à la carte options, all enjoyed overlooking the lagoon. The pool was another highlight. It was such a treat to have such a large and peaceful pool in Venice, and we spent a very relaxing afternoon there. The new Dior Spa is also beautiful, with excellent staff and a stunning renovation. Unfortunately, we had a small medical emergency during our stay, but the staff could not have been kinder or more helpful. They arranged for a doctor to come to the hotel immediately and even personally collected the prescription for us. We really appreciated how well they looked after us during what was a stressful situation. Thank you to everyone at Hotel Cipriani for making our stay so memorable. We would also highly recommend visiting the nearby new Airelles hotel. It was beautiful, and the ABC Kitchen restaurant was so good that we ended up visiting twice.

A hotel for a truly wonderful and remarkable hotel experience. Where the staff go over and above to accommodate all your wishes.

We were fortunate to stay here during a trip to celebrate our 20th anniversary. The hotel is very beautiful; the setting, the lobby, the breakfast terrace, Oro restaurant, Cips club, the pool, all perfect in their own way. The staff are lovely, the welcome genuine and warm and yet we left feeling the experience of staying here could be better. Some comment that the rooms are outdated, but I really liked them, and the hotel has already started updating them. No doubt they will be spectacularly renovated but part of the charm for me is the history and the older rooms have bundles of charm as well as all modern comforts. It was elsewhere that our stay could have been better. The breakfast buffet is beautiful but the hot breakfast was quite average on each of our two mornings, the service at breakfast was also haphazard. Poolside we were brought warm beer on two occasions in 30+ degree heat. Elsewhere we stayed we were served a beer in frosted glasses. There was also poor attention to detail at the concierge desk resulting in mistakes in things we’d booked. The staff were lovely and made up for it but it was consistent with a slightly sub par standard at the hotel. We left feeling we could have been better looked after better, and moved on to another beautiful Venice hotel where we were, but I would still look forward to returning to Cipriani.