The Gritti Palace

This place is beautiful, very clean with breathtaking room and views. I took out one star because I did not like the concierge. I felt like they were rude and inattentive to our needs. It’s like we’re being dismissed too quickly. It gave us the feeling that we’re bothering them when we’re not even done asking questions. It’s not like there were lines behind us. That’s my only complaint other than that we had a great time and their breakfast buffet is amazing and so are the staff.

Confident thorough service from staff. Authentic Venetian experience. Nice toiletries Aqua Parma. Lots of walking is Venice.

Beautiful room and great location — that’s where the 5-star experience ended. Housekeeping missed basic amenities (human error, fair enough). Then came a billing mistake at dinner, which no one flagged to the front desk. Tip: check your bill carefully at checkout OR you don’t mind paying your next table for a dinner 😉. Worst part? Dropped at the wrong water taxi stop with no assistance. Five suitcases, zero help — hope you're fit for your departure workout. A luxury check-in, but a DIY check-out. And water? ONLY Two complimentary bottles. After that, it’s minibar prices or if you don’t mind drinking from the tap??? Tips n trick “(not a complain)” If you're paying extra for a Grand Canal View, don’t assume you’ll get a balcony — that detail isn’t clearly stated on the website. For the premium price, you’d expect more than just a maybe. Plenty of style, but the service needs to catch up with the stars.

We had a wonderful few days at Gritti Palace. It's hard to think there is a better location on the Grand Canal. Cocktails on the terrace of the Riva lounge is an experience not to be missed. Service and food quality is impeccable. Luxury shopping is a five minute walk away. If you prefer not to eat in the hotel there a dozens of acceptable restaurants within a fifteen minute walk from the hotel. The location is convenient for any tour of Venice. We used the hotel transfer from the cruise port and to the airport. Everything went smoothly and the service was first rate. We read about all the backlash against tourism by locals is many of the popular European cities. We wandered through the neighborhoods and found nothing but friendly and welcoming locals.

What a dream to stay here! The staff knew our names within a day and were always so kind and gracious. We were updated for Platinum status and had a lovely appointed room. Breakfast was lovely - both the food and the view. the location was perfect as well.