Hilton Molino Stucky Venice

Absolutely perfect! We have been to Venice before and we stayed at a lovely hotel but it was without our children. It was hard to find somewhere that had rooms to accommodate us all. We had stayed in a Hilton in sorrento which had totally put me off the chain but someone had recommended this one and I am so glad we booked it! From the arrival in our private taxi boat, the greeting was lovely and our room was ready early which as a traveller I think is always great to hear. The suite was amazing! So clean and stylish! The breakfast was also amazing! I cannot fault our stay or the hotel and we have stayed in some brilliant hotels. Take the Murano trip the offer as this was great too!

If I could, I'd give minus stars. The check in process is confusing and long winded. When we finally received our room keys, we found a king size bed and a small, low foldout rollaway bed which sloped down towards the head of the bed, had been pushed up against the end of the king sized bed. We rang reception and told them we required twin beds, and was told they had no twin beds available and the king bed could not be separated. We asked the Viking representative in the hotel to speak with hotel staff, which she did, but they were totally unhelpful. Both spoke in Italian which we do not speak, despite both being able to speak English. The hotel staff member was aloof, unaccomodating and offhand to the point of rudeness. She said Viking had not ordered twin beds but was unable to offer the reason for there being two beds in the room. They offered only to remove the single bed and supply two doonas so we could sleep in the same bed! Considering the size of the hotel, we found it hard to believe they did not have one twin room available to move us to. On checking the hotel online booking site, I found TWO rooms available with twin beds!

A very beautiful hotel, from the moment you approach it over the lagoon. Rooms were really nice and clean. Staff very polite and helpful. The breakfast spread was brilliant! Just a shame the rooftop pool was closed. And the rooftop bar drinks were VERY expensive.

This was our first time visiting Venice and staying in a Hilton hotel. We were greeted by friendly check-in staff. Check in was nice and smooth and although our room was not ready (we arrived before 3pm), we were contacted when it was. Cannot comment too much on hotel amenities as we stayed room only. However, did access the rooftop bar. I recommend booking as those who had not booked were allocated tables in the shade, which was cold at the beginning of April. I would describe the hotel as expensive and it takes full advantage of the location with little options around. We ordered room service first night - 1x lasagne, 1x fries & 2 coke zero which came to €66. Purchased 4 small bottles of water for €14 and 2 coffees the morning of checking out for €16. Shuttle service to and from the hotel is excellent, running on time frequently through the day. Although this is €15 per person for duration of stay. Just makes the overall experience feel as if they are trying to make as much money as possible, any which way they can. Main negative is unfortunately the pillows in the room were dirty and we had to ask for clean ones twice. When the new pillows finally arrived they too were dirty. Housekeeping also failed to clean dirty glasses from room service we had with our room service two days prior. They were still left on the table when we vacated the room - expect better from a 5*. Overall a nice stay and should we have not had dirty pillows - wouldn’t have a bad thing to say. Don’t let this review put you off… just somethings to be mindful of.

We stayed for 5 nights at the end of March into April. On the positive side the hotel is lovely and the rooms are clean and comfortable. We couldn’t hear any sounds from adjacent rooms in the Arsenal portion. The concierge is very helpful and arranged taxis for us. The shuttle to San Marco works really well. This is important since there isn’t much to do on the island the hotel is on. We ate at the Rialto and Bacaromi. The Aromi was closed. The service and food at both was very good. We had drinks at the Skyline which were fine but the view is not that great, just a refinery and dock area. The breakfast buffet is immense with everything you would want, but they are quite pressed to serve coffee and I don’t understand why they just don’t have self service machines like many other Hiltons in Europe since we left without ever receiving coffee on more than one visit. Also they are a bit stingy in the rooms and don’t even offer the usual Espresso machine, only powdered coffee which is something I have not seen at this price point for quite a while. There were two things that were bad experiences. First, the check in process is a mess. There were lines of people waiting to check it. We arrived one hour before the official check in time and were told they would text us when the room was ready but they never did, we went back and stood in line and after 4 pm they finally found a room. They really need to join the 2020’s and have online check in like everyone else. The other issue is the Executive lounge. They should rename it the kid corral since it was filled with kids that were apparently dumped by their parents to drink the soda and run back and forth in the lounge. I think the staff was a bit dumbfounded what to do about the kids that were offloaded onto them by their parents. Hilton sells executive lounge access and I have it with my Diamond status but it looks like it’s a way for families to feed their kids with the free buffet. Not much of a lounge experience if you’re expecting one.