Hilton Molino Stucky Venice

Absolutely beautiful hotel. Converted & restored mill. Unfortunately, we were only there one night. Drinks on rooftop bar at sunset, great. Rooms sleek modern decor. Large bathroom with good shower(some are tiny in Europe). It sits across from main island of Venice but is 10-15 min free Hotel shuttle boat ride from St. Marks Sq. Great views of Venice from room. Sorry we were not there more days to use more of the facilities.

++ Beautiful historic hotel, much quieter than on the mainland, comfortable room, wonderful canal view, good mattress and pillows, fridge, safe, slippers, bathrobes, toiletries okay, nothing special, hairdryer, regular ferry boat to San Marco (15€/person per stay), local boat to the airport right in front of the hotel, (18€/person), local (cheap and very good) restaurants and bars just nearby. - - The grand majority of the personnel do not smile on the outset, and are a tad reserved. English is not understood by everyone. Asking for tea and 2 fried eggs and getting coffee and shown the way to the bread stand was a nuisance. I then spoke Spanish and then got what I wanted. Saturday at 2.30 in the morning, a private boat with party goers stopped in front of the hotel (our room), music playing extremely loud and then sped off to annoy other people. Horrible air conditioning is everywhere unfortunately even though it was not very hot outside. Bad ecology and economy. Breakfast = Huge choice but not quality. Less choice with true quality would be preferable. The worst was the Executive Lounge. Never ever seen such a poor and miserable array of niblets in a Hilton Executive Lounge. 10am to 7pm. « Happy Hour, 5pm to 7pm » = Cheap bottles of red or white wines and for the 2 nights we were there, only tiny mini nem type snacks one evening and the other evening, only tiny patties, samosa type savouries. That was it! Otherwise, from 10 to 7, there are a couple of cheeses, a few walnuts, some fruit, coffee, tea, and soft drinks. I’d have preferred no Executive Lounge access rather than these miserly sad snacks. « Happy Hour », no, no one was happy I observed though only a very few complained. So in the evening we bought cocktails at the bar and had olives and other things that went with the cocktails. Expensive, but at least we had something decent and didn’t feel as if we were being given breadcrumbs like in the Executive Lounge, which is nothing special at all, no privacy, no intimate setting and cold due to the air conditioning.

We enjoyed our two nights here. A stunning building with smart decor & very clean. Its position is perfect for views & sunsets. Easy to get to for airport / station. And the shuttle bus they put on into the city makes life very easy. The rooms are nice. Good aircon. Super beds & bed linen. Bathroom well appointed with quality towels & products. Breakfast was fine but just felt soulless served in a conference centre. They need to create a nicer dining experience. We didn't eat at the restaurants as they were so expensive compared to the others nearby. Our favourite was Pizzeria Al Botti ,- excellent pasta, pizza & tiramisu. You can have a meal with wine for €40/45. Staff are all very helpful & friendly - concierge especially knowledable The pool is gloriously chilled. We used it a lot. It does need a clean though - green patches needing scrubbing. We loved the music by the pool too. There are only 32 sunloungers - it was quiet when we were there, but i exoect the "2 hour max" rule would get annoying.... Pool bar drinks are daylight robbery. €35 for 2 cocktails. €32 for 2 tiny wines. We noticed the skybar menu contained houmous & crisps for €12 - that is utterly absurd. So stay here. Nice rooms. Easy for seeing the city. Eat locally & bring your savings for the drinks.

Had the opportunity to stay here a 2nd time. The greatest strength of this place remains its location (close to the "center" of Venice, without all the noise and pedestrian traffic). Breakfast is also a treat in terms of choices, quality of food, and service. Staffing seems better in terms of # of staff than last time (which reduced front desk waiting times) and the relocation of the Executive lounge evening reception to near the breakfast area (which I was told only happened recently) was a major improvement. Wireless also seemed better than last time. Still don't like the Disneyland feel of room decorations, the use of non-local products for toiletries, and the lack of room outlets. I didn't think I would go back, but after this time would consider again if the price is right.

We stayed here to celebrate a special birthday, but unfortunately the experience fell well short of what we would expect from a five-star hotel. On arrival, there was an issue with our booking due to a double reservation. The receptionist insisted this was our responsibility to resolve, rather than acknowledging it as a system error on the hotel’s part. After a long day of travelling, it took around 45 minutes of back-and-forth before the situation was reluctantly sorted. When we finally received our room, we then had to wait over an hour for our luggage to be delivered, despite chasing it twice. This was particularly stressful as essential medication was inside. In the end, I had to collect it myself — not the level of service one expects from a 5 star hotel. Trying to relax after our days travel, we went to the pool only to be told we needed a reservation, even though it was completely empty. This had not been mentioned at check-in and felt unnecessarily. The following day, the shower in our room leaked badly, flooding the bathroom floor and creating a serious safety hazard. To their credit, the concierge arranged a room change, but again — this should never have been necessary in a hotel of this standard. Finally, we opted to pay as we went rather than using the money put on a card at check in, yet we still had to wait seven weeks for a refund, despite following up multiple times. The only real positive was the location. Unfortunately, the lack of proactive service, poor communication, and the need to constantly chase staff for basic requests overshadowed everything else. With improvements to customer service, this hotel could live up to its five-star label — but as it stands, it certainly does not. Venice is beautiful place but unfortunately this hotel caused a lot of stress for a special occasion.