Hotel Monaco & Grand Canal

Our experience with Emmanuel Gagatto at the front desk of the Grand Canal Hotel Monaco was absolutely unacceptable. From the moment we interacted with him, he was extremely rude, dismissive, and made us feel as though speaking English was somehow an inconvenience to him. His attitude toward us was cold, disrespectful, and completely inappropriate for someone working in hospitality—especially at a hotel where international guests should expect to be treated with basic courtesy and professionalism. There was absolutely ZERO sense of hospitality in our interaction with Emmanuel. Instead of making guests feel welcomed, he made us feel like we were a burden simply for asking for assistance. A beautiful hotel can spend millions on its property, rooms, and amenities, but the person standing at the front desk can completely destroy the guest experience within minutes. Unfortunately, that is exactly what happened here. Management at the Grand Canal Hotel Monaco should seriously address Emmanuel’s behavior and provide appropriate hospitality and customer-service training. No guest—English-speaking or otherwise—should be made to feel disrespected or unwelcome. This was easily one of the rudest and most disappointing front-desk interactions we have experienced while traveling.

Our stay was pleasant in many ways. The hotel is beautiful from the outside, and the lobby and common areas are truly impressive. The room itself was comfortable, clean, and well maintained, and the location is excellent. The restaurant along the canal is beautiful. However, the service did not meet expectations. The staff seemed aloof and somewhat disinterested throughout our stay, which was disappointing given the price point and the overall quality of the property. We didn’t require much assistance, but even brief interactions felt less welcoming than they should have been. It’s possible we visited during an off period for the team, but the lack of warmth and attentiveness was noticeable. While the hotel has many strengths, the service experience would make us unlikely to return.

Great location with beautiful canal views and easy access to everything. The front desk team—especially Isaac—made an incredible first impression. Our room had classic Venetian charm but was smaller than expected for a Deluxe Double Canal View category with much smaller windows than advertised on the website, though spotless and comfortable for sleeping. Noise is part of the setting with gondolas, vaporettos, and the terrace restaurant below, but shutters and windows blocked most of it at night. Hotel staff were superb across the board, but the restaurant service was surprisingly rude (including between each other), which lowered the overall experience, particularly being hotel guests & not people walking in off the streets. Patricio (& the food), however, were outstanding, and the hotel-arranged airport meet & greet drivers to the water‑taxi transfers were out of this world which set the immediate expectation of the hotel. You pay a price for this service, but ‘When in Rome…’ (or Venice).

Stayed for 2 nights, for Andrea Bocceli concert. This is our fifth stay in this hotel, amazing place. Arriving by water taxi is a brilliant experience, staff is very friendly and helpful, we had a beautiful room overlooking the Grand Canal. Rooms are spacious and beautifully decorated. Breakfast is excellent, the view from the terrace overlooking the Grand Canal is amazing and an experience to remember. We also had drinks on the terrace, and booked dinner which did not disappoint, the fillet of beef with truffles was delicious. Hotel is very central, excellent location to explore Venice. No doubt we will return

to enjoy fully your stay in venice its the hotel to chose. perfect location and having nice breakfast with an amazing view on the canal...! the service was good and the rooms cleaned twice. the staff was friendly too. i recommend