SINA Centurion Palace

Very disappointing experience for a 5-star hotel, especially during our 30th wedding anniversary stay. Concierge communication was extremely slow and unclear despite multiple advance emails requesting help with anniversary planning. We asked for assistance arranging a gondola, photographer, and dinner, but nothing was properly arranged or communicated. The hotel made no special effort to make our milestone anniversary memorable. The Meet & Greet service was also useless. The person did not come to our train coach, did not help with luggage, and essentially only held a placard with my name. It was not worth the €170 fee. We also had a room maintenance issue with water leakage caused by AC condensation. Additionally, the Grand Canal location creates an expectation of a special canal-view experience, but our room did not match that perception. The only positive part was dinner service at Antinoo’s. The restaurant team was very good and made the evening feel special. Overall, Sina Centurion Palace fell far short of a true 5-star experience, especially for such an important occasion.

If you get a room with a view you can watch all the boats plough up and down the Grand Canal, it's wonderful. Staying in Venice means you get to see and explore Venice with no crowds in the morning and night. The room we had was excellent, we stayed here before. The hotel is in the best location. It is just a vaporetti stop away from Basilica San Marco. It in a quieter neighborhood of Venice with art stores to explore. It's a beautiful well appointed hotel. Staff was super friendly. Breakfast was included, it can be better.

This is an elegant, beautiful property with excellent, efficient service and very personable and friendly staff. The spacious 2-story suites with floor-to-ceiling windows have nice amenities and cozy bedding. However, the configuration is a bit difficult to navigate, as the bedroom is on the top floor and the bathroom on the bottom floor. This means several trips down the stairs during the night for most people, and potentially dangerous, especially for those with mobility issues.

We have spent three wonderful nights at this 5 star hotel. It’s situated on the grand canal with its own jetty for water taxis. We arrived by a pre booked shared water taxi which was excellent value and we felt so special to arrive at the private jetty. The staff were attentive and polite. Our room was serviced twice daily. Breakfast was excellent, again the staff were very friendly and attentive. The food choice was impressive. On checkout we were invited to pay a discretionary service charge of 100 euros for our 3 nights. We had seen complaints about this previously on trip advisor so we did expect it. We opted to pay a slightly smaller amount as we had not used the bar or restaurant and coming from the UK this is not normal to have to pay this. Getting a water taxi back to the airport proved a little challenging so we opted to take a short walk to Zaterrre to pick up the twice hourly Alilaguna airport boat at 36 euros for the two of us.

This was our fifth (or sixth? not quite sure) stay at the Sina Centurion . For us, this is the perfect place to stay in Venice - away from the crowds of San Marco, but in a great central position next to the Salute on the Grand Canal, with views of San Marco and the lagoon. This time we had a lovely room with a terrace, overlooking the dome of a church alongside the hotel. Staff were as friendly and helpful as ever. We will return!