Splendid Venice

Before booking, I had read several reviews mentioning problems with the air conditioning, but I assumed the issue had been resolved. Unfortunately, it had not. Our room was extremely hot throughout our stay because the air conditioning was not working properly. We reported the problem and asked for it to be fixed, but nothing changed, and we were never offered another room. Sleeping comfortably was very difficult. The Wi-Fi in our room was also too weak to do any work, making it impossible to rely on for emails or video calls. The hotel is in a beautiful location, and the staff were generally pleasant. However, for a hotel in this price range, the failure to address these issues was very disappointing. If you are planning to visit Venice during the summer, I cannot recommend staying here until the air conditioning issues have been properly resolved.

A most lovely hotel - the beautiful furnishings and decor enhance the feeling of style in this hotel. The location is perfect, being a short walk from the main sights and close to lots of amazing restaurants. Surprisingly quiet given its city location.

Fabulous location, (just a couple walking blocks from the Rialto) professional and delightful staff! We traveled with our teenage granddaughter and we had the loveliest room with a view of a canal along with an additional bed in the main area. Breakfast buffet served in beautiful room. As it was a birthday trip for our granddaughter, a beautiful note and a few goodies were awaiting her. So thoughtful! Also loved that the staff ordered a vaporetto to the train station from their own loading area. Would recommend in a heartbeat and will definitely stay again!

Location is very good close to most places you need to see. Rooms very small views not the best. Ihave never been asked for a tip on checking out before , I tipped direct to staff concierge etc direct when needed. I work in tourism in UK and know Italian visitors dont tip in the UK.

The location of this hotel is excellent. It is a short walking ditance to most of the major tourist sites, equidistant between Plaza San Marcos and the Rialto, for instance. We had a family room with a double bed and a chaise style single bed. Both were quite comfortable. I was surprised at how large the room was. It also had a seating area and a work station. The hotel is impeccably clean. The free breakfast, if you choose it, is more than adequate. We did not have much of a view as we were on a low floor, but the room was surprisingly quiet. The hotel also has a canal entrance that allows the water taxis to drop you off right at your hotel. The only down side is that it had a night light, which I despise (and I still give it the hotel a 5). As this one was located low on the wall, it was easy to fully cover. The service and staff were great. My travel agent must have told them it was my wife's birthday, and when we returned from Rialto there was a nice birthday letter as well as a delicious chocolate cake. While some might say the decor is dated, I found it to be charming as you have the feel that you are truly in another country.