Emporio Veracruz

Hotel needs updating. Very nice common area but furniture looking tired. Looked like black mold on the ceiling in the common area. No furniture on the balcony - nothing to sit on. Staff enjoys each others company and sometimes not attentive to customers. Check in staff very helpful. We left after 2 days because there was construction by the pool and sandblasting the walls so very noisy. The rooftop pool was closed due to construction. I wouldn’t return even if there was no construction. Air conditioning was very quiet. Ice machines on each floor but none work - have to go to the bar for ice. All the staff are very pleasant. Not touristy so very little to none English spoken.

Experience has always been excellent. Staff is amazing every time I visit. Jose and excellent employee helps above and beyond. Even before I arrive i can contact Jose and he will help with any questions or issues I might have. Excellent place and staff.

We were happy with the rooms which were clean and comfortable.They have a decent pool area and my room had a good harbour view and very quiet ACs. While the food in the restaurant was ok the.service was poor. Dishes were missed and drinks delivered haphazardly, sometimes after we finished eating. You are better off dining out or snacking at the bar.

My husband and I chose the Hotel Emporio Veracruz for a few days of exploration in a new (to us) city. It was a really good choice - great location and helpful staff. The views of the harbor are lovely and the downtown is very convenient. We'd certainly stay here again!

This hotel is really noisy, next to the Plaza where they have the events. We couldn´t rest till late at night. The music next to the pool was also outrageous and they refused to lower the volume. No coffee for the coffemaker and the bathroom didn´t work properly. I think it´s about 3 stars, not 5 anyway. Other than that, is location is very good.