Sparkling Hill Resort

Most recently we had a girls getaway, there were 8 of us in total, we booked MONTHS in advance. Some concerns we as a group had and experienced. 1. Changing a spa appt. Due to "the staff need a lunch break". AND, changing the time of an appt. completely, which did not work for us, that girl did not have her treatment at all!! 2. The day of departure, I went down to the front desk early (6:00 a.m. ) advised them that we needed our bills for a 8:00 a.m. departure, these bills were not ready and we left at 8:30. 3. Having to call down to the front desk to get our room made up, this was day 2, housekeeping had been in our room and delivered towels but that was all that was done. MY overall feeling was that they are very UNDER staffed, despite the fact that we booked MONTHS in advance I felt that our spa appts. should have been honoured for the treatments booked and times booked.

I thought that the price that I paid for the room would come with some basic features. We had a 4 day 3 night stay. We were a group of 8 ladies. There was only one person upon checkin at the front desk, the room has no bathroom privacy, there is no coffee available until 6:30 in the morning at which time you have to leave your room and go downstairs to get it. The room was very dark. The room as not cleaned, but some towels were refreshed on day 2 but not all towels were replaced. No one answers the phone there. No one! The food was good, however one night at dinner we waited 90 minutes and our order was still not on the table. When I complained to the manager, he apologized and provided a bottle of wine. The food arrived shortly after with partially cooked vegetables. The view was spectacular and the few staff they had were polite and professional at all times. The spa was ok, I had a 45 minute massage, but it was very busy and I didn’t hang around. I will not go back.

We absolutely loved our two nights stay at this resort. The room was beautiful, the view is to die for, and the and infinity pool are all amazing. Everything is included in the price, including your breakfast, which was delicious. The staff are very attentive and really want to make your stay enjoyable. The valet service for your car was excellent as well. There is always flavoured water throughout the resort as well as spaces to fill up your water bottles. We did not see one plastic water bottle the entire stay. There is complementary tea, apples and oranges in one sitting area. If you want to unwind and relax, this is the place for you. We are already looking at our calendar and deciding when we will be returning.

The moment I stepped into my room, my chest filled with happiness. Every detail mattered. The TV softly played spa music, sparkling lights danced against crystals, creating the most magical glow. The tub was perfectly positioned in front of an incredible view, robes and slippers were waiting neatly at the edge of the bed, and the glass shower gleamed with elegance. And that was just the room. The spa itself felt like stepping into a world of shimmering beauty, with everything sparkling around me. The service was impeccable—warm, attentive staff made every moment feel special. Even the valet service was a thoughtful touch that added to the experience. I’ve truly never known luxury like this. It was unforgettable, and I’m already booked to return.

I had been looking forward to staying at Sparkling Hill Resort for years. My husband and I finally booked a two-night stay on Sept 14–15 to celebrate our first wedding anniversary. Sadly, the experience was a major disappointment. Booking spa treatments was a nightmare. I called multiple times over a month—no answer, no voicemail. I emailed and waited over a week for a reply, then had to follow up again before anyone responded. By then, our preferred times for treatments were gone, and we had to rearrange our dinner reservations. We booked several treatments including, pedicures and the Cryo Chamber. The Cryo Chamber was canceled the day before due to staffing issues. Fine. But the pedicures? Absolutely unacceptable. We were seated in stiff "office like" chairs with our feet soaking in what looked like large metal dog bowls. My technician couldn’t remove my gel polish in time, cut my toes in three places (which bled and are still sore), and didn’t even finish the treatment. I paid nearly $200 for this after tip. My husband’s pedicure was just as bad—his toenail was cut so short he’s still in pain. We left the spa feeling ripped off and frustrated. Over $350 spent on treatments that were not only mediocre but borderline negligent. Dinner at Peak Fine was another letdown. We had requested a quiet table window and were seated in the middle of a loud insurance conference group. The staff were visibly overwhelmed, our server was upset and slamming down lamps, huffing away, and service was painfully slow. The complimentary champagne was a nice gesture, but it didn’t make up for the chaos. The food was great, but the atmosphere was anything but relaxing. The only redeeming part of our stay was the Pantai Luar massage, which was excellent, the view from the room, exceptional and our room was clean and fresh which was very nice. But that alone doesn’t justify the nearly $2,800 we spent over two nights. To make matters worse, I’ve tried reaching out to Sparkling Hill’s spa, restaurant, and administration via phone and email—and I still haven’t received a single response. Sparkling Hill may have a reputation, but our experience was far from luxurious. Poor communication, subpar spa facilities, and chaotic dining service made this a regrettable anniversary trip. I expected so much more—and left feeling disappointed, ignored, and honestly, a bit heartbroken. Save your money! We won't be back.