Sparkling Hill Resort

The Lakeview Penthouse was absolutely gorgeous — spacious and well-designed. It featured a full kitchen, a cozy living room, a large master bedroom, a double shower, and a dry sauna. The bed was very comfortable with fresh, clean linens. The SPA area was beautiful, offering a variety of relaxation rooms and a heated pool, which we truly enjoyed. The only downside was the breakfast — it was rather limited, cold, and small, and we didn’t really enjoy it. Despite that, we were very happy with our stay and would gladly return.

We booked last minute after another hotel let us down. The booking and reception staff were amazing and managed to find us a room. We ended up with a Lake View Double Queen and it is a lovely room. The views are to die for and the rooms are modern and clean and a good size. We ate in the Peak Fine restaurant and the food and service were top class. The pools and spa are amazing and the breakfast thats included with the stay is top notch.

Honest review - I was underwhelmed. I've heard of this place for years , when I went it didn't live up to expectations. Spa appointments were near impossible to get, the infinity pool was packed, no lounge chairs available, when I went to leave vallet wasn't on staff yet so I had to go find my own car, the phone rings off the hook, no one ever answers. Now there were upsides for sure, the food was great, servers in the restaurant was lovely, but its very remote and quite pricey for what you get.

We recently stayed here after our friends wedding and it’s definitely not what we expected. Yes the rooms are lovely and view amazing, but that’s about it It could use some TLC for the price and status it wants to hold - our rooms roof was damaged as well as the toilet door. Not to mention the spider webs through the crystal lights in the main areas The service was disgusting to non existent. We weren’t told a single thing about the place when we checked in - I had to ask where the pool even was, also if I didn’t recheck our booking I wouldn’t of even known breakfast was included (which you have to make a reservation for). Denise in the spa was very passive aggressive when trying to deal with, needing a hair treatment I was told very rudely they don’t sell that type of stuff - only to find it on the shelf myself!! No sorry or apology, just a oh that must be new (again very sarcastic). The spa is completely booked out months in advance, which is frustrating when your coming from another country and don’t have time to plan the finer details - it would be nice to have some flexibility when staying. The pool - is okay (except water was warm and not refreshing) BUT you have to be there early if you want a chair. They seriously need to look at this as it’s a huge issue, there are about 40 chairs max the whole hotel!! Not to mention you cant get a drink around the pool and there is no music (not even soft acoustic) so absolutely NO vibe. I understand it’s trying to be a relaxing retreat, but you can still have these things and be chill! The saunas are nice but only open from 2-10pm, it would be good to do these in the morning and start the day right, also seen some things we wish we didn’t (people need to go back to their rooms) and it wasn’t even European hour ! The restaurant was really nice for dinner as was the German restaurant attached. Free valet parking is a bonus, but really you do pay for it in the price of the room Would not recommend staying here, I would try somewhere else next time. I understand what they are trying to achieve but Instagram and reality here are very different

Very much enjoyed our stay. A couple of things that caught my eye. It is a very high end resort, with very high end fees!. It has aged a bit over the years. The rooms, spa, sauna areas were very clean. I found the common areas, quite dusty. Some areas, a window going downstairs in particular, had writing on the windows that people had done with their finger. The edges on the outside of the walkway over to Peak Fine was very dusty, as well as the window ledges in Peak fine. It would really take about 1/2 and hour with a Swiffer, to go along and dust these areas, knock the little bugs off the window ledges in the restaurant onto the carpet and they could be vacuumed up later. Food at Peak Fine was okay. Had an order come out cold and soggy, sent it back and 40 minutes later, still had not received the replacement. Could have been short staffed in the kitchen though, perhaps a one of type of situation. The outdoor pool area was SO nice, and the view would be perfect, if the glass safety wall that you look through was cleaned everyday. Again, first thing in the morning, and it would take all the splatters off and allow for a clear view of the beautiful mountains and lake. Staff were above amazing! Courteous, kind, helpful and fast to fulfill a request. Beds were comfy, pillows nice, bathroom pocket door didn't work very well, but will do. The Shower area would be nice if there was a way to make it a bit private, only if you are not travelling with a partner. Spa Services, very nice as well. I would definitely return again.