Sparkling Hill Resort

Room was great, great view, bed was comfortable. Jets were not working in the hottub, not all water sprays worked properly in the experience showers. Was more crowded than I thought it would be. Had a massage....was awesome. Breakfast was good. Dinner not so much, had the chicken burger and calamari. Both were awful . Whatever oil they use for frying tasted and smelt awful. The fries were good but they were cooked in that same awful oil. Dessert was OK. Would probably go again but would eat in town

Could use updates. I go here every year and out of the last four or five years this was the first time I felt things had changed. I’m not sure if it’s new ownership or what but all of the staff seemed very young. I don’t think I saw anyone working over 25 the entire time I was there. Not that that’s a bad thing necessarily but the service level has changed. I did notice that the spa area was not as clean as it usually was, and there were some visible disrepair. Some of the tiles in the pool and hot tub were dirty and stained around the waterline and had green algae on the steps, some of the tiles were cracked and broken, and clearly hadn’t been repaired by someone who was a professional tile person. All of the glass panels around the pool needed to be cleaned the doors going in and out of the pool area were all covered in cloudy residue from the saltwater . The hot tub jet was broken, the blue shower tiles in the pool area was all cloudy with residue. There was a couple of spots in our room where the ceiling had been patched but not repainted, spots in the hallway that needed paint, and there was a few spots here and there in the hotel, where the caulking was really thick and old and needed to be redone. The odd place there were trim peeling off drawers etc. The windows in our room had been cleaned by housekeeping using a rag instead of a squeegee so they were all smeared when the sun hit them and the outside needed to be cleaned. This is a really nice hotel -the room,the architecture of the hotel and the crystals and everything and the view is absolutely stunning, but I definitely don’t think it’s up to the standard. It was when it won all the awards for being one of the top hundred hotels in Canada. Given how much it costs to stay here I think some areas could use a bit of a facelift and the restaurant definitely needs to be put back the way it used to be. The other thing that I noticed was the menu - it was much less of fine dining than it used to be. We had burgers for dinner one night in the restaurant which has never been on the menu before and I think two burgers one water and one beer was $100 and they don’t bring you free bread anymore and the breakfast menu is smaller than it used to be. There’s no pancakes or waffles on it anymore just omelettes and a couple of other egg dishes. The weight staff used to be older, very professional and polished, and they knew the menu inside and out, and they would suggest wine I would say our wait staff were probably 19 or 20, really awkward, didn’t make any wine suggestions and weren’t really knowledgable about the menu. I actually googled the dish myself. You don’t have a reservation you have to line up to get in that restaurant, but despite them saying the hotel was at maximum capacity there is no lineup at breakfast or dinner and the restaurant was pretty empty even at 7 PM so I’m not sure if people are just going elsewhere for dinner now? They are right next to an absolutely beautiful golf course resort hotel, and restaurant called the range and there’s a free shuttle to that restaurant which is one of the most beautiful restaurants I’ve ever seen on the inside and the views of the golf course are beautiful The prices are about the same. they should have a spa attendant in the sauna at night. the last three years running I’ve had to go upstairs in my bathing suit with no shoes or robe because someone took mine, and there was an older couple in the sauna just having a loud conversation between themselves with no regard for anyone else there even though it’s supposed to be silent and the husband actually was blowing his nose onto the floor in the communal shower, which I found disgusting but there’s no staff in there in the evenings. The good points are that the staff is very willing to help Anything you need they will get you right away. The view and the surrounding area is just gorgeous so if you can get it on sale then I definitely suggest trying it if you haven’t.

We stay at Sparkling Hill Resort every year or two as a local couples getaway, and this year seemed extra great. The steam rooms were clean and smelled amazing, the staff were super friendly and helpful, and the food was excellent. This was a 5/5 stay.

Amazing relaxing two night stay with great food, service in all departments. Steam rooms are fabulous but would like to see them open earlier than 2 pm; pool could be a bit warmer to make soaking more enjoyable like a mineral spa temperature.

Amazing room, steam rooms like no others, outdoor pool could be warmer like a mineral spas pool is but we spent more time in steam rooms this way. Staff were friendly and accommodating to our needs. Breakfasts were great with plenty of options.