Due Torri Hotel

Location, Rooms ; Terrace wirth view over Verona is magnificiant; the court within the hotel is perfect for interesting conversations with friends. Especially it represents old rich italien architecture style

This hotel has a good location in the old city but is really let down by poor maintenance and the attitude of some of the staff. Our room had obviously not been redecorated for many years, with chips and scuffs on the walls and woodwork. Some staff were helpful and pleasant, but the ones on the roof terrace at lunchtime were not just inefficient but plain nasty. My partner and I spent around 2 hours there. We only had one drink each because the bar staff ignored us for a while and then disappeared completely. When we wanted to pay and leave, we waited for ages and eventually managed to get the barman, Vincezo, to return to his duties, accompanied by a manager. He was furious and said some extremely rude things about us in Italian (including a grossly offensive word which I shall not repeat), before throwing the bill down on the bar and criticising us for only ordering one drink each in two hours (the chance would have been a fine thing!). Unbeknown to him, my partner speaks fluent italian and understood every word he said. When she pointed this out, he was visibly shocked and made implausible excuses for his behaviour. We then left, never to return.

Firstly, I must say all staff were very professional and attentive. When booking our holiday to Verona my wife and I, we are now in our late seventies, decided to “push the boat out” and stay in a 5 star hotel as it would be 20 years to the week when we had first visited Verona. The Due Torri Hotel appeared to meet our expectations. It was near the centre and the rooms looked very nice. We decided to pay extra for the Grand Deluxe Room as it had a sitting area outside the room as depicted in the photograph. However, when we booked into our room it was nothing like the one advertised on their web site. There was no outside balcony; the room did overlook a blank courtyard, so anytime you looked out the window all you saw was the room windows opposite you. When I mentioned this to reception I was told not all the rooms have balcony. I said the room photograph shows a balcony, the room description does not say, not all rooms have balconies. No response. There was no photograph of the en suite bathroom, I can understand why. The shower doors would not close and the sink plug refused to hold water! To be fair, they kind of sorted the shower doors. Having looked forward to this holiday for some time, our hotel room was very disappointing.

We have just returned from a fabulous stay at this iconic hotel; what a wonderful haven of tranquility,! All the staff were exceptional, with special mentions for those working at the rooftop bar - Enzo, Franco, Sara, Marie Claire and Nadia, We are really looking forward to our next visit

Wonderful elegance in the hotel and our room eg beautiful fabrics covering the wallls and detailing. Staff were very helpful and friendly. Location excellent for exploring the old town and close to Arena