Trianon Palace Versailles

The main building is beautiful. But little did we know when were booking that we wouldn't be in the main building. We were in the AWFUL second building. There was no decor. It reminded me of a second-rate conference hotel. The odor in the hallway was awful - as if it had dogs, etc. then got wet. The room odor was different and still offensive. The breakfast was ridiculous expensive. The concierge was very helpful. The grounds are lovely. When I told the reception at check-out about our experience she said, "well that's a 4-star hotel. The main building is a 5-star." I said, there is no way that second building is 4-star. It was terrible.

This is a beautiful hotel in very close proximity to the Chateau du Versailles, 5 star in every way, with a fascinating history. Built as a hotel in the early 1900’s, it served as a hospital for British troops during the First World War and in 1919 world leaders convened to formulate the Treaty of Versailles. A plaque marks the place in the ballroom. We arrived very early so our luggage was safely stored away. The grounds of the hotel are beautiful and were in bloom when we were there. There is a newer addition, called the Pavillion, but we were happy that our beautiful room was in the historic building. Staff was wonderful, breakfast was excellent and it was a lovely place to stay. Highly recommend!!

First time visiting France and so far it has been a disappointing experience. We booked two rooms for 5 people. Checked in at 3:30pm after a red-eye flight and rooms were not ready. We were told to wait 30 minutes and that turned into a 90 minute wait. After several attempts to obtain the keys we were handed two sets of keys. One room 1201 was nowhere to be found and once we found it at the end of the corridor behind two doors and it not made. The town room 1336 AC does not work. We had voiced our concerns to the front desk and were told that the Pavilion AC is at capacity and that they are fully booked. We are on our second night of 4 nights and trying to find a hotel in Paris Center. Customer service is one of the worst I have ever encountered and the amenities are terrible. The housekeeping person left our guest room impregnated with their body odor and since the AC does not work I had to step out to use the lobby restroom. It is unsanitary for guests to have body sweat over the bedding and touching personal items left in the restroom. The smell is unbelievably strong. We were never shown the premises upon arrival and today when we tried using the pool were turned back because we didn’t have our bathrobe and sleepers on. We did not know about that rule. It is 102 F degrees in France and they wants us to walk back to the Pavilion building which is separate from the main building to wear a bathrobe to go back to the pool. Breakfast selection is good and drinks are good. I will not have this property as an AMEX FHC.

Stayed here to visit Versailles palace. Ideally located literally seconds away from the park entrance. Simple drive down from Calais and handy valet parking in the grounds. Hotel is nicely decorated and we found all staff to be both friendly and professional throughout our stay. Breakfast was overlooking the park and the bar has a nice atmosphere at the front of the hotel We stayed in the main building and whilst cost isn't much different the original building has a lot more style and character, so would recommend that instead of the newer block Room was large with good facilities and a balcony view over the Palace park Entrance to Versailles Palace is about 10/15 minute walk but hotel is nicely located for return from Petit Trianon / Queen's hamlet Would definitely stay here again

i want to start saying this has been my happy place for 20 years. I stayed at this hotel last night and unfortunately, my experience was filled with one problem after another. First, I was given an accessible/handicap room (which I hadn’t requested). The bathroom setup was extremely uncomfortable — the sink was very low, the shower awkward, and the toilet oddly placed. I asked to change rooms and was moved to another floor, but the air conditioning didn’t work, it was 34°C outside, and a light kept blinking in the room. It took quite some time for the staff to move me again. In the meantime, I had booked a tennis court, but it was cancelled just 30 minutes before my reservation because of a wedding. There was clearly no coordination between the different teams at the hotel. I had already arrived, and my son had come specifically so we could play together, so this was especially disappointing. We then tried to access the sauna and hammam, only to find out they were under construction — again, no prior notice at all. From 2 p.m. onwards, I was repeatedly told, “don’t worry, we’ll make it up to you, the manager will call you.” I only met the manager at 10 p.m., who kindly offered us a drink, but wasn’t even aware of the full situation. On top of all this, I think the pavilion section of the hotel needs serious updating. The beds are worn out, the pillows are uncomfortable, and we were woken up early by kids running around since 6 a.m., which made it impossible to rest. Overall, this was a very disappointing stay, with poor communication, dated facilities, and a series of frustrations from beginning to end. I expected much better from a hotel in this category and price.