Trianon Palace Versailles

We had a wonderful stay at this grand chateau and are still thinking about the elegant and comfortable rooms and delicious breakfast! Rooms were beautifully decorated and quiet with beautiful views. The beds were most inviting after a day of walking and exploring. Best of all is that it's close to Versailles Palace. We could have stayed longer. There is so much to do, and the town of Versailles is equally worthwhile to explore with lovely shops, restaurants, and sights.

We were excited to stay at this hotel due to its proximity to the Palace of Versailles and the reputation of the brand. However, the experience was disappointing on multiple levels and did not meet the standards of a 5-star hotel. First, we were surprised to find out that the entire spa and swimming pool were closed during our stay — with no alternative offered. This was especially frustrating as there weren’t many other local activities in the area during that time. We were told an email had been sent in advance, but we never received anything. We were also told we’d been upgraded, but the room we received felt more like a 3-4 star setup, very basic, with a view blocked by trees. Even worse, the bins were full when we entered, and it was clear the room hadn’t been properly cleaned. A staff member came to clean an hour later, which means the room had been handed over without preparation. Some basic items were also missing from the room, which we had to request separately from reception. When we asked the concierge about visiting the Versailles Gardens around 8 p.m., he kindly gave us directions, but failed to mention the gardens close at 6 p.m. We made the trip only to be turned away. That lack of accurate information was disappointing. The breakfast was extremely basic. And beyond the small lobby, the hotel had no atmosphere, lounge space, or anything to do, not ideal if you're staying in during the evening. That said, there were some positives: All staff members were polite and welcoming, from reception to cleaning staff. The daily 10 a.m. fresh croosants were refreshing and enjoyable. The concierge tip to buy Versailles Palace tickets through the hotel helped us skip the queues completely, that was genuinely helpful. Despite those touches, overall this hotel did not deliver a 5-star experience, especially compared to other properties in the same chain. I would not recommend it unless the quality of service and facilities improves significantly.

We booked via Amex FHR and are also Hilton Diamond. Had very high hopes for this property even though we were aware the spa and pool were closed, we thought we would make the best of our two night stay. Upgraded from annex garden room to pavilion garden view room, which was a tiny dungeon. Asked if they had anything with a little more space and was shown another room very similar, not worth switching, and then shown a room with very high ceilings on the first floor which seemed less awful. We moved; however, this room had a broken tv. Couldn’t get it to work the whole time. And AC didn’t work. Also shower had sediment come out of it like it hadn’t been used in weeks. Weird and kind of gross but didn’t want to switch again. On to breakfast, few choices with many empty and not refilled. Second day, had to hunt down a coffee cup as I was brought coffee in a pot but not cup. No spoons to be found either. No eggs this day either. Empty and not refilled. Dinner first night in Peacock Alley. Don’t bother. Overpriced sandwiches. Bland. Overpriced watered down drinks. Second night dined at La Veranda for the same price as my dry sandwich, I had a delicious salmon dish. Our dinner here was fabulous. No complaints. Overall, we were disappointed but the location was convenient. Probably better local hotels though.

Before our trip even started we were disappointed, the hotel failed to inform us that the spa would be shut during our stay. They only informed us a week before, the hotel did ‘upgrade’ our room, which we were thankful for. On arrival the reception staff were kind and attentive. Going into our room, it was not worth the money some people would have to pay for this. Also being on the first floor of the main building, we were woken up at 6:30am by the breakfast music. Our room were not very clean on arrival (other people’s hairs were found in the bath). The bar staff were rude, they ignored us to the point that we would have walked out without paying and they would have never noticed. This really upset us as we expected the 5 star treatment that others experience. Considering this was a special occasion, we came away feeling disappointed. Also, breakfast for €42 pp is ridiculous 5 stars or not!

Our 3-5 April 2025 stay at Waldorf Astoria Versailles - Trianon Palace was a completely wonderful experience. From the moment of check-in with Francoise at the registration desk, we were made to feel welcome and well cared for. Francoise personally showed us to our room, and reviewed with us the restaurants and other features of the hotel along the way. The rest of the staff members, including the concierge, Marcello, were equally attentive, helpful and courteous throughout our stay. In addition to our fantastic dinner at Gordon Ramsay au Trianon (Michelin starred restaurant inside the main hotel building), the highlight of our stay at Waldorf Astoria Versailles - Trianon Palace, was getting to know our host and server, Daria V., at the hotel’s main restaurant, La Véranda. Daria’s thorough professionalism, coupled with her positive attitude and delightful personality, made our time at this fabulous hotel an even more beautiful and unforgettable experience. Daria is a stellar representative of the Hilton brand, and being treated to the world-class hospitality that she and others like her deliver is why we return year after year to the Hilton family of hotels. Thank you, Daria V.!