Trianon Palace Versailles

Versailles Masked ball We have stayed at this hotel before and it was beautiful. However this time we have encountered the rudest receptionist worker I’ve ever encountered in a 5star establishment. She delightedly informs guests who have been waiting to check in, American couple, waiting from 7.am till 13.30, that that’s the best the hotel can do. I am recovering from cancer and just asked when our room would be ready after a 2 hour wait and mentioned I had illness I need to rest from, to be proudly told the hotel was full last night and there is no way my room will be ready before 3pm!!! She Didn’t even make a phone call to check!! Beyond shocking. I’m sure rooms could be turned over to accommodate guests who have arrived. Normal practice in many 5star hotels. Imagine having to wait since 7am till 13.30!!! This rude lady, Laura on reception is making these situations happen instead of coordinating and making guests stays more comfortable!!! Very, very rude lady!!! You know when you get one of those, I really hate my job people!!! This is, this woman!!! She even had a French conversation about me in front of my face believing I spoke only English!!! Also talking about me with a giggle when I walked off. Again rude!!! Also she has a nasty cheap tattoo, again not 5 star. All this. and we were staying in a suite!!!! Shocking! We bumped into some Mexican guests at the Ritz in Paris who were also talking about how rude Laura was!!!! The concierge at the Ritz had also heard how sub par the Waldorf had been over that weekend. We didn’t receive an email as you suggested to inform us fireworks had been cancelled, for the masked ball at  Versailles.  Much like no information to inform us to watch fireworks that were cancelled and we had paid for last night, watch out for tonight’s performance. Beyond shocking.   I really hope management catch this review because this Versailles Waldorf needs rapid review.  It’s a sheer let down to the brand,  and not at all the standards that the name holds.  I am enclosing photos of the ladies toilets!!!  Beyond shocking. Not 5 star!!  Obviously haven’t been cleaned!!!!  All day.  When I’d returned from my event last night, I requested a grey goose vodka and Diet Coke, plus a sancerre wine.   I was informed, they had no vodka and no Sancerre 🤣we were in France.  There were many more instances  like the above, which I’m sure we can all agree were not at all 5 star standard!!!  Waldorf Versailles, stop hiding behind a fabulous name.  Deliver on your brand name quality!!!  This falls very short!  Embarrassing really. You’re operating a 3-4 star Waldorf  hotel in Versailles and pretending it’s 5 star.  Sort it out!!!!

For the first time ever, we had a mixed experience at this hotel. We have stayed here several times before. This time, we had a shower/hot water problem that meant we had no hot water. The evening we discovered it I went to the front desk and reported it. Maintenance was no longer in the building and so we went the night without hot water. The next morning maintenance came and repaired it. When I went to the front desk to discuss this with the manager/manager on duty, I received a long runaround and wait from the managementteam. I was told there was no manager, then the manager would be with me in 20 to 30 minutes, and so I sat in thelobby and waited. And waited. After nearly an hour Morgane Le Guellec came out to help me. It took at least another 20 minutes of conversation to get resolution that was satisfactory to me. It was the most difficult situation I have had at a 5 ⭐️ hotel where I did not have hot water. I still cannot understand why it took so much effort to be able to talk to a manager.

This was our second visit to this hotel, the first being 3 years ago when we had an amazing experience of unexpectedly seeing the Bastille Day fireworks from our room in the evening. This time we came with full knowledge of Bastille Day and the fireworks so very intentional. The hotel’s location is in a prime area right next to the park of Versailles, so you can literally walk through the back entrance with a ticket from the concierge. As during our first stay we used the concierge to book Versailles and this time a tour of the Louvre. Check in this time was a little busy and more staff on the checking desk would have helped. The room was wonderful as whilst it is in need of renovation it did overlook the park at the front of the hotel, so we had a lovely view of Versailles palace from both our bathroom and bedroom. We had breakfast each morning in the Veranda and were seated by the window which overlooks the horses at the park. The food was standard and service was good. A noticeable improvement was noted with regards to the egg service as you can order eggs (omelette, fried or poached) at the table rather than by a chef in the breakfast room, which took a lot of time on my last visit. This worked very well this time and was very welcomed. I visited the pool twice once to swim and once at the end of the day once checked out to freshen up before my flight home. Both visits were great, when swimming the swimming attendant was very welcoming. The pool is a decent length for lane swimming and wasn’t too busy. The staff is the Spa were great and very good at the promoting the Guerlain brand and I didn’t leave Paris without the HERBES TROUBLANTES perfume tested in the Spa. I really enjoyed my stay here again and would recommend.

We recently celebrated our 25th wedding anniversary at the Waldorf Astoria Versailles, and it was an unforgettable experience. From the moment we arrived, the staff went above and beyond to ensure that we and our family had a truly wonderful stay. Every member of the team made us feel so welcome, and the thoughtful touches in our room made our anniversary even more special. A real highlight was being given access to experience Les Grandes Eaux Nocturnes at the Palace of Versailles, followed by the spectacular Bastille Day fireworks. It was a magical evening and a memory that we will cherish forever. The exceptional service, attention to detail, and genuine hospitality made this the perfect place to celebrate such an important milestone. Our sincere thanks to everyone at the Waldorf Astoria Versailles for making our silver wedding anniversary so memorable. We couldn’t have asked for a more perfect stay .

Absolutely gorgeous hotel and location. We came after Paris and I could easily spend a week or more here exploring the area, the parks and luxuriating at the hotel. Impeccable service. Hotel went out of its way to help us celebrate our anniversary and upgraded us as Diamond members as well. Highly recommend