Trianon Palace Versailles

It truly pays to be a Hilton Honors member, and being a Lifetime Diamond member made our stay at the Waldorf Astoria Versailles – Trianon Palace absolutely unforgettable. From the moment we arrived, we were treated like royalty in this magnificent palace. We received an incredible suite upgrade, complete with a grand piano, beautiful elegant surroundings, and a spectacular view overlooking the Palace of Versailles. It was one of those hotel rooms that you simply don’t want to leave. The service, atmosphere, and attention to detail were outstanding throughout our stay. The property itself is magnificent and perfectly complements the history and grandeur of Versailles. Hilton truly knows how to recognize its most loyal guests, and this stay demonstrated why being a Lifetime Diamond member is so rewarding. An exceptional experience and a truly memorable stay. Highly recommended!Mmm

Let's be real, you aren't going to stay at the Airelles if you are reading this and this is your next best bet. The Lumiers hotel is too close to the buses at the entrance of Versaille. This hotel's location is fantastic. Right on the public sections of the park and next to the beautiful horses. As many people noted the original main hotel and the addition are like two different worlds. The addition looks like forgotten soviet architecture and it's honestly a bummer it was ever built. but the main hotel is beautiful and charming. The hotel does need some very serious maintenance and a redesign of the lobby and some of the furniture choices but if you give this hotel a chance it will grow on you. Another thing to note the restaurants are extremely pricey in the hotel (because where else are you realistically going to walk to?) but they really are quite fantastic. Food quality is really quite good. Not so much breakfast but the order service spots. There is a great bike rental service in the parking lot next to the hotel that I highly recommend.

I am extremely disappointed with my experience at this hotel. This is not the Waldorf Astoria experience I know or expected, especially from a luxury brand with such a strong reputation. As a Black guest, I did not feel welcomed or respected. The reception staff were rude, dismissive, and made our arrival and stay uncomfortable. The level of service was nowhere near what I have experienced at other Waldorf Astoria properties. I personally would not recommend this hotel to Black travelers based on my experience. When you are paying luxury-hotel prices, every guest should be treated with courtesy, professionalism, and respect, regardless of race. Management seriously needs to address the attitude and conduct of the reception staff. A beautiful property and a famous name mean very little when guests are made to feel unwelcome.

The hotel had very dissappointing service for an establishment of this caliber. The service from phone operators, restaurant servers and doormen/valet were all very unpleasant

Versailles Masked ball We have stayed at this hotel before and it was beautiful. However this time we have encountered the rudest receptionist worker I’ve ever encountered in a 5star establishment. She delightedly informs guests who have been waiting to check in, American couple, waiting from 7.am till 13.30, that that’s the best the hotel can do. I am recovering from cancer and just asked when our room would be ready after a 2 hour wait and mentioned I had illness I need to rest from, to be proudly told the hotel was full last night and there is no way my room will be ready before 3pm!!! She Didn’t even make a phone call to check!! Beyond shocking. I’m sure rooms could be turned over to accommodate guests who have arrived. Normal practice in many 5star hotels. Imagine having to wait since 7am till 13.30!!! This rude lady, Laura on reception is making these situations happen instead of coordinating and making guests stays more comfortable!!! Very, very rude lady!!! You know when you get one of those, I really hate my job people!!! This is, this woman!!! She even had a French conversation about me in front of my face believing I spoke only English!!! Also talking about me with a giggle when I walked off. Again rude!!! Also she has a nasty cheap tattoo, again not 5 star. All this. and we were staying in a suite!!!! Shocking! We bumped into some Mexican guests at the Ritz in Paris who were also talking about how rude Laura was!!!! The concierge at the Ritz had also heard how sub par the Waldorf had been over that weekend. We didn’t receive an email as you suggested to inform us fireworks had been cancelled, for the masked ball at  Versailles.  Much like no information to inform us to watch fireworks that were cancelled and we had paid for last night, watch out for tonight’s performance. Beyond shocking.   I really hope management catch this review because this Versailles Waldorf needs rapid review.  It’s a sheer let down to the brand,  and not at all the standards that the name holds.  I am enclosing photos of the ladies toilets!!!  Beyond shocking. Not 5 star!!  Obviously haven’t been cleaned!!!!  All day.  When I’d returned from my event last night, I requested a grey goose vodka and Diet Coke, plus a sancerre wine.   I was informed, they had no vodka and no Sancerre 🤣we were in France.  There were many more instances  like the above, which I’m sure we can all agree were not at all 5 star standard!!!  Waldorf Versailles, stop hiding behind a fabulous name.  Deliver on your brand name quality!!!  This falls very short!  Embarrassing really. You’re operating a 3-4 star Waldorf  hotel in Versailles and pretending it’s 5 star.  Sort it out!!!!