Waldorf Astoria Versailles - Trianon Palace

Very nice hotel and experience indeed.I made the major mistake of smoking on the micro balcony of our room and left a glass of water with some cigarettes inside.After I had paid my bill and arrived home some hours later I discovered that the hotel without any notice nor contacting me just charged me additional 150 euros by using my credit card print..Voila.A nice moment completly ruined by this particular behaviour.If you charge me some extra costs you please contact me and justify BEFORE just using my card datas as you like.

The Waldorf Astoria (Amex Collection) was, frankly, disappointing. The building itself is stunning and the rooms are large and practical, but beyond that it feels soulless. The hotel leans heavily on its surroundings rather than delivering a proper guest experience. Even with Ramsay’s name attached, there’s very little character. The decor in the rooms is tacky and dated, more budget than luxury. Front desk operations were clearly under-resourced, and staff came across as rigid and overly procedural. You have to ask for everything, often more than once, and there’s no sense of proactive service. We saw multiple guests left hanging without any clear timelines on room readiness. If you’re booking through Amex, forget early check-in. Yes, it’s “subject to availability,” but in practice it seems to be a blanket no. Valet parking was fine initially, but when we returned the next day just to walk the grounds and offered to use valet again, the reception was oddly reluctant and unnecessarily officious. Breakfast was poor. Cold plates, undercooked eggs, and overall just unpleasant. Avoid ordering anything cooked to order, it arrives cold and unappealing. Evening dining outside of the Ramsay restaurant was average at best, and the crockery and glasses had that unmistakable dirty dishwasher smell, which is unacceptable at this level. Ultimately, while the property looks impressive, it lacks warmth. Not temperature, but atmosphere. There’s no sense of comfort, no personality, no attention to detail where it actually matters. It feels like the hotel assumes the grandeur of the location will carry the experience. It doesn’t. And bluntly, it doesn’t deserve to be on the Amex Collection list, or anywhere near it in its current state.

Unfortunately we only stayed for 1 night but I didn’t want to leave! Super friendly and helpful staff, gorgeous and spacious room with high end amenities. Comfortable bed and pillows meant a great sleep was had. The pool area was quiet first thing and the breakfast was truly outstanding with a huge amount of choice. The grounds are beautifully kept and our view onto them was appreciated. We really can’t wait to return. Thank you all so much for a memorable stay.

We booked this hotel for 1 night to see Versailles after spending 5 nights in Paris as a trip for my husbands birthday. When we arrived there was no early check-in available so we left our bags to go out exploring. At just before 3pm we were able to check in and the lady at the desk gave us a brief tour and we went to our room 519. The room was a good size with a view of the Versailles grounds which was nice. The bed was softer than most Hilton beds which was a surprise as one thing we do like is how supportive the Hilton standard beds are. The bathroom had a bath and a shower which was lovely, We tried to use the pool etc but we went to find the sauna was closed even though they had said nothing at check-in and the pool was packed. We gave up and got ready for the evening. The bar was a nightmare. They had barely enough to cover the number of people they needed to serve. Therefore service was sporadic and rushed. There was one man just running around and that was it! It made us feel like it was pointless eating at the hotel because so far except the check-in lady, the service was so bad. The cocktails also weren’t great - probably rushed due to just one barman. We came back after dinner in the town and tried the bar again when it was quieter but they were still struggling so we went to our room and opened a bottle of wine we bought instead. Was such a shame especially as this was my husbands birthday trip and they should have seen it was his birthday when they looked at his passport but no acknowledgment made. My husband is also a diamond member and the extras were a joke. We were given this card where if we spent money at say the bar we got a bonus thing. So you had to spend money to get acknowledgment of your status. It looked cheap for a so called luxury hotel where most place give two free drinks. The breakfast was again a service car crash. There were a lot of people so they had opened up the Gordon Ramsey restaurant for breakfast. It was lovely to have the view but the breakfast items were a smaller selection than the main breakfast room which was ridiculous and again one member of staff doing everything for that area. My husband and I ordered something from the kitchen which they do, but don’t advertise (again, poor) mine came out cold. This is meant to be a luxury hotel and for the money you pay the service should be way better. I did say I was unhappy about service at check-out and nothing offered to put it right. Overall, how this could be a Hilton let alone a Waldorf, I don’t know!

There aren’t enough lovely things to say about this property. The staff is wonderful, the location is great and the hotel is beautiful with a rich history they will happily tell you about.