Waldorf Astoria Versailles - Trianon Palace

We had a lovely stay at the Waldorf Astoria Versailles. We were there for Thanksgiving as a family (spread across three rooms). Some of the highlights: the staff were all incredible, from the front desk, to breakfast, to the spa. The staff were all effective, friendly, and caring. They were also willing to speak in English, French, and a mixture to really give us an authentic experience. We loved that! The food was also excellent on the property. Breakfast was terrific and the warm croissants were a highlight. We also enjoyed an amazing dining experience at Gordon Ramsey, thank you to Gabriele and the whole team for an unforgettable dinner! The recognition of Hilton status was also superb, we got a 5-tier (or something like that) upgrade, which was greatly appreciated! The spa was nice, pool great and relaxing, and our massages were top-notch. Here is the but though, this hotel isn't at the fit and finish level that it needs to be, especially for the Waldorf Astoria brand. While the rooms were large, there were some issues within (the drains in the bathroom were very slow to drain, the curtain was broken and wouldn't close completely, the front door was badly dinged and damaged, the mini-couch was quite faded and worn, the pillows on the bed were terribly lumpy). While we did appreciate the work that has been done, the new carpets are nice, same with the new bed and mattresses. But these other issues really need to be alleviated. So overall, this is a lovely, peaceful retreat with an amazing staff. And it's definitely worth a stay. But to take it to the next level, the property needs to continue its renovation and take the fit and finish up to Waldorf Astoria standards.

The hotel is the most ignorant and pathetic hotel we have ever come across!!! Stay well clear and we will never return. We had previously visited this hotel and loved it the in 2024 so returned in 2025, a big mistake. Before check in we were told you were not allowed to at the front and had to use underground parking, even though our car was too big to allow me to open the boot, this meant that we struggled to get out luggae out, to then find out they allow people to park out front if you are part of a car rally club, some cars were okay some were old and cheap. At check in it was like being at a 1 star hotel, no greeting or greeting of return, the receptionist didn’t even know the cost of breakfast for the couple in front of us and we didn’t even get offered any add on like breakfast. We then tried to book the restaurant to be told the receptionist didn’t know how, and had to ask to then be told they couldn’t book us on and we had to visit the restaurant itself, even though it was closed and didn’t open till 7pm…. So I had to walk in to a closed restaurant that was getting ready for service to try to book. Ron was okay, cleanish but the staff and hotel management are a complete disgrace! So at dinner in the restaurant we finally managed to get a table we orders two steaks and some sides, and a couple of cocktails. The steaks came both undercooked, my wife who only likes her steak well done was presented with a medium steak which she couldn’t eat. So we asked the waiter to correct this. The waiter didn’t originally want to take back the rest of the food but what was going to happen to the food, just me eat alone or my wife eat cold food? So he agreed to take all the food away. When he brought it back my wife’s steak was was now well down but it wa the same price of steak, as was mine and then the sides that followed were the same sides that were now cold and limp. After the meal which cost over €200 I complained and the hotel management told me that they had checked with he head chef and he had mentioned that he had cooked fresh steaks and the sides were all fresh, which was a total lie! After going back and forth the managements agreed to charge me 50% of the food bill which I agreed upon. However that wasn’t the last of the poor service nor comment and things got worse. The following day I wanted to go the spa having endured a day of walking around Paris. My wife was staying in the room with the dog so I tried on my robe which being a larger man didn’t fit. So I went down to the spa with my trunks in hand and waited at the spa reception for a while. I was then advised by the spa that I wasn’t allowed into the spa without wearing a robe and when I explained that it didn’t fit I was told its hotel policy and they couldn’t let me in. So I returned to the room and tried on the robe again and guess what, it still didn’t fit. So my wife said to just go down and walk past them and go into the spa. So I did, and there wasn’t even anyone at reception. What amazed me was that there was people coming to use the faculty (not guests at the hotel) without robes. In fact not one person who was using the spa had robes on, but yet the hotel can fat shame guests as they don’t provide bigger gowns and stop them from using the facilities. When I made the management of the hotel aware they were not interested at all! They believed that as they had discounted my meal down I had been compensated enough on my stay and despite me bringing a lot of issues to them they took no interest. What makes this worse I after the stay I contact guest relations at Hilton head office and they reached out to the hotel, they even said to them that they should discount my stay, the hotel refused. Head office then said they would discount down my satay due to the poor service and how I was made to feel and could the hotel refund me and head office would cover the cost in invoice, the hotel then refused this too. The service and attitude of Morgane and Stephanie Ramaud is that of a 1 star hotel and hopefully Hilton can get rid of them soon enough as they don’t shaa as re the same values or level of service that a Hilton brand hotel should carry. For reference we stayed at Le Harve Garden Inn by Hitlon which had a far better service at a fraction of the price. Even if a stay had things go wrong it’s how you handle them and treat the guest, you know the people that they are there for, instead the ignorance of Stephanie and her team in fat shaming guests and refusing to acknowledge wrong meant our stay was tarnished and will result in us never stepping foot in there again. I hope Hilton look into this further as how not to treat customers!! If they get rid of the poor management I would return.

We had a lovely stay. The woman at reception was friendly and welcoming. Our room was quite comfortable and spacious. We stayed here primarily to dine at the Gordon Ramsey restaurant. It was excellent and it was so nice to have just a short stroll back to the comfort of our room.

The location is excellent, just right next to the Palace of Versailles. We stayed there for 2 nights and enjoyed the quiet surroundings, nice service, and comfortable amenities. The room was spacious and clean, the decoration was a little bit outdated and could use some renovation, but it's not really a problem. The lobby area was very elegant, and the first floor had some nice restaurants, though on the pricey scale. The swimming pool was beautiful, but could use some updated too as you could tell the aging of the area, however it's not really a problem either. The breakfast had enough varieties and the dining area was set nicely facing the park of the Palace of Versailles, but there's no cooked-to-order meals, which was a shame, and only jarred honey instead of fresh ones, which was a bit disappointing for a 5-star hotel. Overall the experience was pretty good, though could use some improvement.

Great location and excellent service. Stayed here our first night after arriving in France. Easy to get to Versailles. Great sized rooms, very comfortable and quiet. Had dinner at Gordon Ramsay Au Trinion that was delicious and breakfast was very easy and good.