Waldorf Astoria Versailles - Trianon Palace

I think that I could leave my PC charger in my room. I returned in the evening but nobody helped me. Your chat bot is useless

We spent 6 nights at the Waldorf Astoria Trianon Palace hotel. First, the staff was excellent. Very kind and professional always willing to help. We spent significant time in the Peacock Alley and Duada was excellent in providing wonderful attention and such a pleasant individual. The breakfast team also were outstanding. The public spaces were beautiful at this hotel. Timothy, the concierge was fantastic, very helpful and knowledgeable. He assisted my wife getting a nail appointment and finalizing the transportation back to the airport. My only issue is that the furniture in the rooms were not in the best shape or of the quality that we had experienced at other Waldorf Astoria hotels. We had arrived from six nights at the Waldorf Astoria Rome Cavalieri and the furniture there was of a considerably better quality. To be fair, it would seem that the hotel is going through a renovation project.

Make no mistake - this is an absolutely gorgeous property with beautiful common areas and bedrooms, and its location is quiet an convenient with underground parking - a huge plus. But looks can be deceiving. We stayed for three nights in early September. Upon arriving, we were upgraded from a pavilion rooms to the main hotel (note - you can be booked into the newer facility across the lawn from the main "palace" hotel). For that reason we had really high expectations from the stay. However, the first thing we noticed was that the air conditioning was absolutely useless, requiring us to open windows for ventilation. That led to the next issue - files and mosquitoes. While they did provide a plug-in "anti mosquito" module, it seemed to have no effect. So, it was back to closing the windows, resulting in hot sleeping. The next day the hotel shut off the water in the middle of my wife's shower. It came back on 10 minutes later, but it also came out grey and brownish in color. We thought that was the end of the water problem, until that evening we found a letter under our door telling us the water was going to be turned off altogether from 9:30-2:30 the next day. We also found large puddles of water in our toilet room both mornings, requiring us to use our towels to dry the floor. We get it - emergencies happen. What we did not expect, however, was the coolly indifferent service. Not one time in 4 days/3 nights did we encounter anyone greeting people at the front door - you just kind of wandered in through doors that were braced open. We also had our "personalized" TV welcome message as "Dear Bulk Check In." The hotel seemed to be focused more on tour groups (Tauck, for example) and meetings, rather than individual guests. Finally, upon checking out, nobody asked how our stay had been. Maybe the answer was too obvious. If the hotel can fix its maintenance and service issues, it would be a luxury five-star property - not just on paper, but also in practice.

It truly pays to be a Hilton Honors member, and being a Lifetime Diamond member made our stay at the Waldorf Astoria Versailles – Trianon Palace absolutely unforgettable. From the moment we arrived, we were treated like royalty in this magnificent palace. We received an incredible suite upgrade, complete with a grand piano, beautiful elegant surroundings, and a spectacular view overlooking the Palace of Versailles. It was one of those hotel rooms that you simply don’t want to leave. The service, atmosphere, and attention to detail were outstanding throughout our stay. The property itself is magnificent and perfectly complements the history and grandeur of Versailles. Hilton truly knows how to recognize its most loyal guests, and this stay demonstrated why being a Lifetime Diamond member is so rewarding. An exceptional experience and a truly memorable stay. Highly recommended!Mmm

Let's be real, you aren't going to stay at the Airelles if you are reading this and this is your next best bet. The Lumiers hotel is too close to the buses at the entrance of Versaille. This hotel's location is fantastic. Right on the public sections of the park and next to the beautiful horses. As many people noted the original main hotel and the addition are like two different worlds. The addition looks like forgotten soviet architecture and it's honestly a bummer it was ever built. but the main hotel is beautiful and charming. The hotel does need some very serious maintenance and a redesign of the lobby and some of the furniture choices but if you give this hotel a chance it will grow on you. Another thing to note the restaurants are extremely pricey in the hotel (because where else are you realistically going to walk to?) but they really are quite fantastic. Food quality is really quite good. Not so much breakfast but the order service spots. There is a great bike rental service in the parking lot next to the hotel that I highly recommend.