Hotel Plaza e de Russie

This hotel is fantastic if you're going to Viareggio. Awesome beach and pool across the street, all the waterside shops and restaurants steps away. Very helpful staff, solid breakfast buffet. The location is perfect and could not be improved. You can walk to the train station for a day-trip to Pisa (as we did) or anywhere else. Numerous restaurants, stunning beach and pool club that the hotel can arrange for you a day at a time. Highly, highly recommend if you're looking for an Italian Riviera beach vacation.

Lovely looking hotel and a very good location. We chose this hotel as it’s a Relais and Chateaux hotel and we have stayed in those before but it appears standards have slipped. When we arrived the reception staff were fantastic, cheerful and very helpful, in fact they were always cheerful and helpful throughout our stay. When we got to our room which was very clean and comfortable it obviously hadn’t been checked as for the 2 of us there was only one bath towel and one pair of slippers. We told reception and this was sorted. There is no bar in the hotel which is a shame but plenty of bars outside the hotel. Reception sorted out a booking for a beach club for us and when we returned at about 3.30 we noticed that there was a room service tray outside the room opposite ours, it was still there when we went out for dinner in the evening and yes you guessed it was still there later that night when we returned. I find it hard to believe that the turn down service had been round and not seen or moved the tray. Unfortunately it was still there when we went for breakfast in the morning. We only ate breakfast in the hotel which was nothing special but at least my intolerances were well catered for.

The restaurant was really bad, arrogant staff and hopeless breakfast. Very unwelcoming and stiff. Rooms are like a university dorm.

Horrible stay. Staff sent us on a wild goose chase - the wrong direction to our reserved restaurant . We completely missed our reservation thanks to them. When confronted - they outright lied though we had the handwritten map given to us. Complaining to the manager- he said it was no big deal.

The location is perfect. The hotel is wonderful, with beautiful, clean rooms. We ate many meals here and the food is incredible. We enjoyed trying the Michelin restaurant. The food was equally beautiful, delicious and abundant. Most importantly, the service was incredible, from the front desk staff to the restaurant servers. We highly recommend this hotel in a beautiful resort town.