Fairmont Empress

We did the Gold Level concierge and it was just perfect. From the bellman to the room to amenities and anticipation of needs the staff and location were excellent. The grounds were beautiful and it was tough to leave the evening reception because it was so relaxing. Breakfast was great, drinks lovely and again the staff were excellent. I would love to stay there again.

This is a fantastic place. Love the old world charm mixed with modern fascilities. Breakfast was excellent as was our nights in the bar. Waitress excellent. In fact all staff friendly, highly efficient and go above and beyond. On front desk we had some issues but Nikki sorted things out extremely well and professional. We were very happy with our time at this establishment.

The reception at the Empress Hotel was so warm and welcoming! My husband and I are so glad we chose to spend our anniversary at this hotel.

We were on a group tour and this was the last of the Fairmont chain hotels that we stayed in. The building, history and furnishings are stunning, however the rooms we were in were very small. The A/C sounds like a freight train, had to put our bag on top of it to calm the noise - and also because there was no where else to put it. Housekeeping only replaced towels the second day, no fresh toiletries. We ate in the Bengal function room with our tour group and found the staff to be quite rude and uninterested, like they couldn't wait to get out of the place. Had a drink in the main bar and also found the service slow and the waitress to be very dismissive. The concierge and doormen were always pleasant to deal with.

Went to the Empress for afternoon as a treat. Somewhat disappointed, it was loud, noisy, and although the food was nice, didnt really feel very special. Not worth the money. Was quickly ushered out when we had finished eating. Not a patch on any top london hotel .