Fairmont Empress

Where do I start. I am a Platinum Member of Accor Group. Staying at 7th Fairmont in last 25 days. Check in ... the room is not ready till 4.00 pm and beyond and you have to wait for it. The Google stick in the television is not working ... so you have to call Maintenance team multiple times to get it done. In the lounge Breakfast they don't offer any eggs to order ... however when we ordered one got it after 55 minutes ... really you need so much of time. The room flooring makes lots of noise which actually disturbs your sleep at night. It's 4 pm of the next day and the room is still not cleaned despite multiple reminders. By the way I am staying in Gold 1 Br suite and this is the level of service that I am getting. Really Pathetic ... even a 2 star hotel would have been better.

The hotel and staff were amazing. Chicken wings should not be $30... The worst part of the trip was that we upgraded to the gold floor to find out there was screaming children in the hallways pretty much the entire stay. Maybe have a section dedicated to no kids or kids only.

The Empress is a massive hotel with an impressive staff. We found the staff to be attentive and enjoyed some of the more unique perks in our room such as a valet stand for an outfit. Our stay included breakfast which we enjoyed delivered to our room daily. We self-parked at the hotel and found that to be preferable to the valet just for the frequency with which we went to the car. The grounds, of course, were gorgeous (so many beautiful flowers) and the location is superb for enjoying all that Victoria has to offer. We also enjoyed going across the street to Milestones for dinner. It was truly a very luxurious experience and we'll plan to return!

The Empress is THE place to stay in Victoria. Wonderfully located and such a wonderful experience. Except for a minor inconvenience at check-in the four night stay was the best hotel experience I’ve had in years. Housekeeping and the restaurants are superior. Kris in the Empress restaurant always met us with a smile each morning. The exterior of the hotel with all the tulips was a site to behold. The hop on hop bus is outside and so is the shuttle to Butchart Gardens. This hotel is luxury at its finest. I hope to return next year.

We arrived at 1:00 expecting to check in, clerk said room not ready, I showed her room reservation showing check in tine of noon, she was not interested, offered a different room for more money. Finally got in after 3:00, room rather small, no water offered. Decor very nice, had a drink in lounge, $21 , underwhelming. Very expensive, which I guess you expect at Fairmont. Definitely nicer hotels in Victoria. We have stayed at Fairmont YVR, Jasper and Hotel Vancouver.