Fairmont Empress

So don’t get me wrong this hotel is impressive and beautiful but I think we built it up to be more than it was. We had a shakey start when some celebration treats I ordered weren’t in room for when we arrived, however it was sorted and front desk did their best to unsure it was taken care of which it was. The rooms were very much the same as every room we stayed in for our tour across Canada nothing special and bathroom was very small. Think we just expected more from a hotel with the reputation it has. Bar staff were great as where cleaning staff it really does make a difference when the staff are brilliant the hotel should be very proud of that. Would I stay again? Not sure think there might be better options for the price.

An elegant, spacious , clean , well designed hotel. Staff are incredibly friendly and helpful. We were travelling with 2 young kids and they made them feel special with meaningful touches to their stay. We ordered breakfast in the room and it was delicious.

We impulsively decided to celebrate our 51st anniversary at the Empress, as we had on our wedding night. It happened to be at the same time as Deuce Days. It couldn’t have been better, in particular because of the attention and caring of the staff, particularly Kevin at the front desk. He listened to our story, took us up to our room and made sure it was to our liking, with a gorgeous view over the Inner Harbour and all the activities there. There was one surprise after another, making us feel very special. We have travelled extensively but our memories of this weekend will be some of our absolute best.

I just spent 3 night here know I wouldn’t choose any other location in Victoria. ALL of the staff were well trained, polite and went out of their way to make the stay memorable. Even when we were unable to get our safe open , someone was to our room within 5 minutes. Also when I wanted a table for a mtg this was attended to immediately. The door men knew us and welcomed us by name. A quick call to the front desk had a taxi or our car waiting when we got to the front desk. Suggestions for restaurants and reservations were made. The casual lounges had wonderful staff. The rooms were extremely clean with much detail to helping me maintain my makeup etc Give this hotel a chance…I promise it will be the first of many returns

I love everything about this hotel. The front desk folks are pros and the rooms are top notch. The food is a bit pricey but very good with great servers.