Fairmont Empress

A completely perfect hotel experience from start to finish. Stunning hotel and facilities. The staff are wonderfully friendly and welcoming and nothing is too much. Thank you for the most amazing stay, our only regret is not staying for longer!

We enjoyed our Gold Room 3 night stay at the Empress in August . Shout out to management and staff for the making the trip a success . We brought our 5 month puppy so we appreciate the hotels pet policy. We especially loved the hotel grounds, flower beds , trees, roses and lawn. Everything was in full bloom and gorgeous. We also walked to Beacon Hill Park to see the rose garden. We have stayed at most hotels in Victoria and this one is the best. We recognized many of the staff from last year’s visit.

Victoria is a must see beautiful part of British Columbia and the Empress Hotel is truly the charm along with the Butchart Gardens - both are a must do. High tea at the Empress was indeed enjoyable and a lot of fun - the whole ambience is just the perfect setting for a leisurely afternoon tea - wrap it all up with a visit to the seafood shack - red fish,blue fish!!!

First the young man who was concierge was brilliant so if I could give him 5 stars I would. As for the rest we thought the hotel was a bit tired, our deluxe room was ok but not great, the breakfast room was drab, the service was slow and the standard of the food was below par. It’s really great not to have the archetypal buffet but if the service and food is below par what’s the point ? Would we stay here again - probably because the position is great and it’s not at all bad - it’s just not quite as good as it should have been.

Same issue with a lot of hotels in Victoria. Outdated furniture and interiors that border on the tacky side. Restaurants had great service though