Hotel Grand Pacific

We really enjoyed our stay here. We had one of the renovated rooms and it was exceptionally nice and clean. The staff were very friendly and quickly responded to your every need. it has a great location right on the water and easy walking distance to everything. I would stay here again.

This hotel’s location is the best.. rooms have a great view of the city and they are spacious and comfortable.. kids can enjoy in the swimming pool.. staff are friendly and helpful.. parking and breakfast are not included and you have to pay extra

This is the place to stay if you enjoy sleeping on a sheet of plywood and being lectured by staff for ordering delivery food not from the hotel. 1) I stayed for 5 nights on business and they were the worst sleep I have had in years because the bed was as hard as rock; the hardest mattress I have ever slept on. The first night was painful (other reviews confirm this). They did provide a thin egg carton foam mattress topper but I had to ask and only found out this was an option from other poor reviews about mattresses.... which highlights that this is a known issue for the hotel for years. The cheap 1 inch topper provided a very slight improvement. 2) I was lectured by a male staff member for ordering food from outside the hotel as they wanted me to go down to the lobby to pick it up. The reason was "security" when we all know that these policies are simply to try and push the uber expensive items on the in-room dining menu. Now if the in-room dining menu included the items in the lobby restaurant I would have ordered it more; but only about 1/3 of the items on that menu were available for in-room dining. Getting food from an outside delivery service 2 times over a 5 day stay is not unreasonable. The staff member came up to my room and attempted to lecture me on hotel security, I simply told him that I knew that the policy had ZERO to do with security and EVERYTHING to do with trying to sell more in-room dining. He told me "not to do it again" and tried to hold my room door open (which is an actual security issue). I pushed it closed as I was not interested in paying good money to be told off. All you do to mitigate any potential security is call up to the room to confirm with the guest that he/she is expecting a delivery, simple...... anyone off the street can tailgate behind guests in the elevator so this security nonsense is not honest. There are positive things about the hotel, but I am not going to mention them, if hotel MGMT knows they have uncomfortable beds but keeps them for years then they don't deserve a good review. If hotel MGMT make policies that inconvenience guests just so that they can sell more in-room dining and then lie to and berate guests for ordering food from off site then they don't deserve a good review. P.S. trying to physically hold a guests room door open threatening behavior and was totally unacceptable given the situation. Regular visitor to Victoria. Would not recommend, will not stay again.

The service in general was excellent. The front desk staff and Bell Captain was superb. Everything was clean and comfortable. A couple of minor glitches make sure that you carefully close the window curtains. The outside lights will wake you. The hotel rooms are a bit dated. A bit short of electrical outlets and I don’t recall any USB outlets. Housekeeping does an excellent job as long as you go along with their plan. Don’t rearrange tables, chairs or coffee pots to suit your needs or they will rearrange them to suit the hotel. The hotel restaurant has decent ratings for a hotel restaurant but you can do better. The hotel is convenient especially if you are on a ferry and within easy walking distance. I’d gladly stay here again.

Fantastic location beautifully appointed facilities and warm and welcoming staff make this a great place to stay whilst visiting Victoria BC. Highly recommend the in house dining.